needed a ride to Carbondale for a party-my car was broken down so I called AB-great service-great…read moreconversation-great price! Will definately be a repeat customer!

Now this is what i call s service . First time i have had the pleasure to use AB's cab . Verry…read morefriendly and curtis i want to say thank u for your service to the comunuty.

Phone number is not valid you can't reach them. Have tried numerous times trying to acquire a ride…read moreto a hospital and you can't reach them

Quick response for last minute e almost closing! Tom was our driver and he was polite,…read moreprofessional and accommodating. Clearly defined extra cost of waiting before we headed out. Clean car with great air on such a hot time of year! Thank you! Well done! Well done!

Tried to call and pay for a taxi for my girlfriend who was sick and having a hard time talking. Guy…read morewho answered the phone said if she can speak English she should call her self. I would walk before dealing with this person again.

They are horrible. I called them for a ride, and they started bitching at me accusing me of being…read moresomeone else. I then called another taxi service and got a ride because I refuse to be treated in such a way. I attempted to call them back at least 12 different times to tell them so, but I either always got a busy signal or a full voicemail. So when they finally called me me back to tell me they were there to pick us up, I tried to tell them I got another taxi because of their rude service. I literally got the through 'we got another' before they hung up on us. Absolutely terrible service. If you ever need a taxi in Carbondale, get Jet Taxi instead. They are MUCH faster and FAR more polite.

It waz nothing but a run around I don't know how you have a cab business at all I call this cab…read moreservice at 6pm today an got told that they could pick my boy friend up in about 20 to 30 min an Thad did Not happen so call back at 745 pm to get told that they had a drive coms in about 30 min then she would have the person. Pick him up.now I have not seen my man in 2 week an I got lie to an what business does this an iam so over ppl lie an jusf being stupid an yes I said stupid an it I'd now 1006 pm an he still has not been pick up so yez ism piss off cause no reason this kimmy girl should havd lie to me she should have jusf said you fuck business could not so it niw it to late to get another cab so I thank you kimmy for fuck my weekend up an I hope you have a real shitty night cause you deserve to have a bad weekend liks I will caused you lie you did not call me to tell nothing if I waz your boss you would not have a job an if you own it if you keep lie to ppl likd you did me you won't havd a business cause I will tell evef one how shitty an how much your lie to ppl so thank for you lie ass that why I said no you suck as a busines

I couldn't fly out and needed someone to take my elderly parents (86 and 79yrs) to Barnes Hospital…read morefor a pre-surgery Radiation Oncology appointment. Need A Ride responded promptly to my email inquiry and immediately sent someone over. Thank you to Jennifer for her quick response and service. She drove my parents safely to St. Louis from Mt. Vernon for their overnight & appt. I was able to text and talk with Jennifer to ensure they made it to their hotel!

No answer understand why Uber is making the money and the taxi companies are going out of business…read morethey don't even try to make money rather not take calls I guess

This is "The" worst taxi service ever!!! And, I do mean ever. The taxis are outdated, all of them…read morehave been in multiple car wrecks, seats are torn, two of their orange vans have well over 450,000 miles (I know this because as you drive, the mileage gauge doesn't even move. The speedometers don't work - So, u don't know how fast you're going (That's a ticket waiting to happen), the power windows don't work, they wreak of mildew (probably due to the fact that when it rains the windows dont stay up - all the way, and water comes through the electrical devices on the roof if the car, so you may as well be prepared to feel as if you're at a swimming pool smh The only thing that works in these vehicles are the radio's! They tell you 20 minutes - it ends up being more like 45 mins to an hour smh!! And, I think it's unethical for your dispatcher to be a driver as well JS The same dispatcher who dogs out all of (ALL) of the other taxi services in the area. She has had so many moving violations I don't even know how she's even driving let alone for a public transportation service This driver hit a kid on a bike that was airlifted to STL, almost killed the kid - And this is the type of person you want as the spokesperson for your company. . . .She yells at customers, hangs up on them - tells them to get out of the car - SOOO many complaints against her. . . Her name is Penny but, you didn't hear that from me. . . CAN WE GET UBER HERE PLEASE! At least LYFT

Call for a taxi from Fairview Heights and they told me the fare was only $50 flat that was the…read morecheapest price I ever went to the airport I will be using this company for now on

From the owner: We service the following counties St Clair County Monroe County Madison County Clinton County Bond…read moreCounty Washington County and Randolph County

I just moved back from California, so U-turns are nothing new to me. I didn't mind the U-turn the…read morecab driver made except it was at a four-way stop with cars at the stop signs. It was kind of cool I guess... I mean he did look like Ron Jeremy. When we get to our destination: hey buddy how much is it? "Uhhh.... -scratches head- shit... -picks up cb radio and asks the central station- That'll be $4.10." All right, thanks man. The next time we tried to get a cab, they didn't even answer the phone after about 20 rings. The next time, we got a really nice woman driver and had no issues at all. It's hit or miss, so take your chances.

Cab never showed up. Waited more than 2 hours. Called back several times to receive a busy signal…read more Missed my meeting despite calling ahead by 120 minutes to ensure enough time! Pray for Uber in Carbondale.

This company was referred to me by a friend. I needed to be at a medical center at a precise time…read moreand I called a couple of days ahead for a "Call time". I was assured I would have a car to pick me up at that time. I called the evening prior to verify and was told the same. The morning (today) as I am waiting for my car, at 605, I decided I could no longer wait and had no other option than to drive myself which left me with an issue of how to get my car back home at a later date as you are not allowed to drive following this medical procedure. I called to cancel the car and was not apologized to or even said the car had been on its way. I do NOT recommend this company whatsoever.

I just spent 40 minutes waiting on a cab that would take 25 minutes to get to my final destination,…read morea 6 minute drive direct. I don't know what it is about Mount Vernon cab services, but picking up and dropping off other customers as you sit patiently in-cab is asinine.