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    Open Trails Rv’s

    3.0 (2 reviews)
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    Big Tex Stone

    Big Tex Stone

    4.3
    (20 reviews)

    Would give 0 stars if possible. They seem to have great selection but BUYER BEWARE when you get a…read morequote. It will change continuously and make no sense. Staff clearly does not receive customer service training or direction on how to communicate clearly and set expectations for pricing, delivery, extra costs ($25 for the bags the rocks come in). I had a large landscaping order 3 tons+ of rocks but guess that is of no value to this company. Perhaps they're only interested in commercial business? Either way, the owner and managers should consider customer experience and how easily it would be to fix frustration and bad reviews by following their own quote " am owner of Big Tex Stone(Mike Hillman). I started this company to meet the needs of homeowners and landscape professionals. This is not just a job for my team and I but a passion. We truly love to make house beautiful." If this is passion I recommend focusing it on customer service. Post a pricing menu clearly with details like cost of product, packaging like the bag, delivery (by mileage), and provide written quotes. Staff appropriately and train your team how to handle the front desk and phones. The person I worked with watched me write down all his quotes and never offered to write it up himself. Then when I called to place the order a surly young woman answered who proceeded to give four different prices for the same amount moving from my original quote of $650 to $768, no wait $781, no wait $801.. it was ridiculous. When I asked to speak with the guy who first helped me he said he watched me write down the numbers but they were wrong. Wow - way to lie to and dismiss the customer while dodging responsibility completely. Big Tex -Your literally selling dirt and rocks and frankly, at comparable costs to other businesses. This isn't rocket science - simple math was beyond them and instead of solving the issue escalated it by being rude, dismissive, and careless. I was happy to give my business to Whiz Q Stone and would avoid this place at all costs.

    I've been a long-term customer of Big Tex Stone. Overall, I have enjoyed the service and the…read moreproducts they offer. However, recently I have been assisted by a customer service agent by the name of 'Sandra'. I am not sure if she is just new or if she doesn't want to work there. Sandra usually is not friendly or helpful and when asking questions, she often doesn't know the answer and is aggravated about having to find out. On the other hand, Jonathan does fantastic customer service. Always friendly and knowledgeable, and if he isn't sure about the answer, he will find out immediately. Be sure to ask for Jonathan and avoid Sandra. Regards, Tom.

    ToolRent

    ToolRent

    1.0
    (3 reviews)

    I have also suffered from this company. I rented a trailer from them for a month, but it literally…read morefell apart with absolutely no load. I had to buy three wheels and material to make the ramp. Their unloaded trailer bounces like a ball on the road and therefore falls apart on its own. Because of this, the trailer springs fail, causing the tires to wear out intensively. When I was towing this empty trailer, one of the ramps flew out of a special pocket and got lost somewhere between South Dakota and Nebraska. I spent a whole day looking for this ramp and drove at least 500 miles but could not find this ramp. When I asked Mr. Ryan Avery for another ramp, he refused. Obviously, the ramp was lost for one reason only, because the ramp pocket could not hold it. I tried to buy another ramp but all the other ramps didn't fit this trailer. Then I bought material and welding equipment and made another ramp myself right in the garage of a client who had his car transported. Also Mr. Ryan Avery refused to refund all my costs for this trailer. When I demanded to replace this trailer with a serviceable one, he agreed. However, when I brought him his trailer to Texas, he accused me of breaking this trailer. Also, Mr. Ryan Avery, $883.36 from my debit card for allegedly breaking his trailer. He also accused me of breaking the jack, while he himself, driving the loader, drove the unraveled trailer jack onto the curb, which made me hear a loud sound from the jack hitting the curb. I am now suing Mr. Ryan Avery for $3,274.47. I also ask the court to recover from him for all my suffering with this trailer moral damage at the discretion of the court. It's not that Mr. Ryan Avery gave me a trailer full of junk. The fact is that he literally left me with a problem that arose through his fault. At the same time, he said that it was my fault that I signed the contract and did not point out the shortcomings of this trailer before signing the contract. I don't want other people to suffer like me. Therefore, I highly recommend Mr. Ryan Avery will continue to show respect for people and will not give up his direct duties to monitor the technical condition of his trailers. I bought myself a similar 36 foot trailer from the Appalachian brand. The axles of this trailer are located closer to the middle and therefore they are more pressed by the weight of the empty trailer. Therefore, the empty Apalachi trailer does not jump and does not self-destruct, unlike toolrent trailers. Therefore, I also recommend Mr. Ryan Avery stop renting his trailers to people. If he wants to continue leasing his trailers to people, he should make other trailers. In trailers, the axles should be installed correctly, that is, closer to the middle, so that the empty trailer does not jumping during towing and does not self-destructing. With all due respect, I strongly recommend the management of tool rent to read the book Complaint as a gift https://www.amazon.com/Complaint-Gift-Customer-Feedback-Strategic/dp/1576755827

    Do not do business with these clowns. I reserved a trailer for pickup the next day. Talked to them…read morethat night and the next morning before leaving they said everything was good they would be waiting. I drove three hours only to show up and find out they had rented it out from under me. Their explanation was someone came in with cash. Terrible business practices. Save your time and money and go somewhere else. Oh and the best part they kept $38 off my payment. I would give them zero stars if I could.

    Open Trails Rv’s - trailerdealers - Updated August 2026

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