First stop today....solid knowledgeable gentlemen managing the store…read more Never required purified water before today, family member stuck 2 five gallon jugs in my hands and said go fill em' At 91 cents a gallon they even carted my 10 gallons to my vehicle! Now my go-to source for purified water, they sure have the equipment for it!

Evidently closed down without notice. Tried calling all locations and no answer. All the folks…read morewith prepaid water are screwed!

Steve Baker, the owner, came out to my place today to unclog my drain. He did a great job, was…read moresuper fast and cleaned up all the mess that was made from my sink over-filling. He was cheaper than three rest of the other plumbers. I ultimately hired him because he was locally Owned and operated. A big plus for me! Thanks Steve-O!

I had an ancient boiler for baseboard heat & domestic hot water heater. Both at least 27 years old,…read morereally! Before catastrophic failure, I requested 4 bids from HVAC plumbers. Of the four , 3 submitted bids; 1 suspiciously low & 1 really high & one in the expected range. Only Baker Plumbing sent the actual plumber to do the bid. That is Steven Baker himself. He arrived at the time agreed upon, asked the right questions & got an itemized bid back in 1 day. Work started on time and finished when anticipated. He came in on target with no overcharges. He explained fully & helped getting tech info for custom settings. Steven Baker plumbing is highly recommended.

They didn't make me feel stupid for bringing in old chainsaws to repair. Other places in town…read moretried to Up sell new chainsaw and didn't want to look at mine. This place fixed my chainsaws. And they were priced reasonable. I went back again and again for more equipment. And they have such great staff. Great repair guys. Quality work and reliable.

I have been using them for years to service our residential generator (Generac). Yes, it isn't…read moreinexpensive, but the techs are great. Since I live in Santa Fe, if I make a yearly appointment a good month before I'm due, they arrange service when another customer up here needs work, so it is less expensive for travel. In 12 years, they have always taken great care of our generator. I'm not sure about the other reviews; we've always had very friendly and attentive service over the phone.

Great service very knowledgeable..took the time to explain the process and suggestionsread more

Carol answer the phone and she was nice and professional. I asked her about getting our septic…read morepumped because we were thinking about selling her house. She was very honest and said to wait until you're going to put the house on the market because you're gonna have to get it inspected then pumped again anyways. She was nice to save us an extra charge. And they even do inspections and it last for six months. We will definitely be using their services when we put our house on the market. Looking forward to doing business with them soon.

We have been using them a few years now and have a great experience each time. I called to schedule…read moreand they were able to get someone to my house the next day. Josh was our tech and he was knowledgeable and friendly and show up earlier than expected. Great communication and customer service.

Shawn came out when my septic alarm went off and quickly diagnosed and solved the problem. Rio…read moreGrande Septic had put in a new pump last year and everything today was covered by warranty. I had a great experience.

The reviews are accurate - A+! Pen Pals Cooling Heating Plumbing was responsive and very…read moreprofessional. Our AC went out and they were able to get us scheduled same day. Communication was excellent throughout, including text message updates. Lucas S. was our technician and he was very polite, knowledgeable, and trustworthy. He represents the company very well. He quickly diagnosed the issue and got our unit up and running again in one visit. Good value and honest work. We will definitely be calling Pen Pals for any future needs. Highly recommend this company. Thank you!

Kenneth is a phenomenal technician who installed our new water heater in the past and recently did…read moresome repair work in the bathroom. He informs you what the problem is and what's needed to remedy the problem. His work is excellent and we highly recommend him.

Mr. Bassett and his crew do top quality work! He installed a complete septic system with precision…read moreand accuracy making sure the tank had a firm foundation that would not sink into the ground and made sure that the grade of the inlet and outlet pipes were optimum. Because he is the best in this area he does have a 1 yr. wait list but he is so worth it!!

Mr. Bassett has over 40 years of experience and education in the septic industry. He has been a…read moreleader in adopting septic codes since the 1980's. These codes have legislative mandate to protect the consumer from bad business operators. Additionally, they help protect the citizens' public health and our beautiful environment, preserving our precious ground water resources. Mr. Bassett has helped countless elderly and single mothers donating his time and material to help them have a livable home when all other businesses had refused to help. I think he is like the "septic seer", he can see the problem just by looking at the site. There's a lot to be said for so much experience.

So, after leaving my chainsaw at this other small engine repair shop up in the South-East Heights,…read moreafter their having it for over 4 weeks and still no repair, i had to go somewhere else. I was given a hot tip to try these folks from the ACE hardware store up the road (Special Shout-Out to Sharon at ACE up the road, for sending me here on her recommendation - thank you Sharon!!). After a few minutes outside giving it the once-over, they had be up and running in less than five minutes....no lie. Unbelievable! I was so happy...and so grateful. And what did he say?? "Here you go and thanks for stopping in". Amazing!! Just like that...here you go. :) I'm not just stoked because they fixed this chainsaw that had been sitting in box for over ten years...(according to the friend who gave it to me) but it's how they went about it. They just stepped up and helped...not very hard...just takes willingness and there you go...."Ka-Pow"....they just got one more customer for life!! See how simple that is??? :) I'm so stoked...very very nice people and eager to help out. Judging by their back shop area crammed full of various machines, all being busily tended to... you can tell their fan base goes deep! Well Done - customer here for life.

Called to ask if they had a particular item, said I'd right over. Took 5 minutes to get there and…read morethey were in their cars ready to leave for the day. Wouldn't open the door as the computer was shut down. What happened to customer service? Wouldn't you wanna make another buck and help a guy out?