We have been using them a few years now and have a great experience each time. I called to schedule and they were able to get someone to my house the next day. Josh was our tech and he was knowledgeable and friendly and show up earlier than expected. Great communication and customer service. read more

Shawn came out when my septic alarm went off and quickly diagnosed and solved the problem. Rio Grande Septic had put in a new pump last year and everything today was covered by warranty. I had a great experience. read more

Very responsive office, knowledgeable. The crew came in no time and finished the project in half day. They installed a 500 gallon tank $2000 cheaper than the competition. I highly recommend this business. read more

very, very competent septic service. They located our poorly documented septic tank when we purchased our bank owned home in 2021. Other septic services did not have a good strategy for even finding the tank. Then they helped replace the 20 year old tank seamlessly. Recently they came back to service the tank and filter. Went without a hitch and seemed to be fairly priced. read more

Holy Crap...and no pun intended but did they jump and take care of my shit...sorry, had to. My little one decided to explore the laws of physics and well, the experiment was a success. Our septic line from out Traps to the tank decided to go on strike. So let me tell you about how awesome this company is. Sean, I believe to be the owner, was notified by his assistant to call me and he did...like 10 minutes after I had spoke with her. He ran me through a few questions, trying his best to help trouble shoot and save me a few schillings by not having to come out. He ended up coming up, and after a quick inspection, was able to help me diagnose the issues were not the tank (Thank God) and more than likely the line to the tank. So...TLC was called in for reinforcements. They rock too... Anyway, since Sean was out, he told me he could just pump the tank anyway for like $50 more...and of course, I obliged. Here's the funny part...he charged me almost 70% less than one of his competitors had, for our home inspection one year ago. Unbelievable. Clearly that company was "Gouging" us...literally. I won't name them but you can read their reviews on here and figure out relatively easily. Thank you Sean - your magnet has "made the fridge" so we'll see you in 18 months. read more

Repeat customer~another5 star great review! Shawn and his crew are top notch and respond immediately. Call them...you will not be disappointed. read more

Most of us don't know much about our septic system other than when I flush everything goes out. Finding a septic company that you can trust is difficult. Our neighbors recommend Rio Grande Septic and now I know why!!!They are awesome!!! read more

I've had a septic for 8 years. Twice I've gone with other companies to help me figure out my problems and they gave me the same nonsense answer. This week my house went up for sale and I decided to go with Rio Grande Septic Systems. They came out and inspected my old septic and my new one. Wow!!! What a huge difference in companies. He was incredibly honest and upfront with logical answers on things that needed fixing on both septics. I'll just say if you go with any other company you'll end up calling Rio Grande Septic anyways. So save money and go with them first!!! HIGHLY RECOMMENDED!!! And the owner is incredibly friendly and a really good guy! read more

Fantastic customer service and really put us at ease when our septic overflowed. Rio Grande Septic was the only septic company that returned our call after hours- we can't say enough good things about them! read more

I am very pleased with the prompt and excellent services provided by this company! They answered the phone early and had someone out here to service my septic system first thing in the morning. They are knowledgeable and give expert advise as well as fixing the problem. I highly recommend them!! read more

This company is the worse I have ever dealt with. First they showed up without the equipment they needed. They made us wait a couple hours and returned and started digging. They claimed the septic system failed and wanted several thousand dollars to put in a new system. The company sent me a bill that was over twice the agreed amount of their bid. They told me if I didnt pay them, they would put a lien on the property! I paid them, even though I got no benefit whatsoever from their service! Now they say they put a lien on my property anyway!? The owner of the property hired a different company, who came out and inspected the septic system and serviced it. There was NEVER a problem with the system. This company performs fraudulent services and bullies customers into paying whatever they choose! Please beware!!! read more

I had a terrible experience with Rio Grande Septic. I had to have a new septic installed in my first house that I just bought. To be very clear, I think that the men who did the work installing the septic did a fine job and the work is good. However, if there was something the office could screw up, they did. From signatures, to permits, to contracts, to scheduling, to billing, if the office could F* it up, they did. The result was a 7 week delay in construction and coming in over cost, delaying additional construction I had scheduled and costing me about $1000 more than expected. I'm really disgusted and will not be using them for any future service. read more

Debras Referral I had my 3 year old 1500 gallon septic tank pumped by Rio Grande Septic on Oct. 20, 2020. I specifically asked before scheduling the November appointment if Rio Grande cleans septic filters when they pump and I was told YES we do routinely if your system has one. I told them we do and especially need the filter cleaned. So I then scheduled the appointment for pumping and filter cleaning. I even ran a hose to the location where the hatches are so he could spray off the filter. The technician was very friendly and said he could not find the filter hatch thus didn't clean my filter. It's February and we cant flush toilets or run water in the house as drains are backing up. 2/17 spoke to an employee "Debra" at RGS and explained I could not flush toilets she said very curtly cutting me off. "We can't do it today". "Our next opening is Monday 22nd". I asked her if she heard the part where I said I cant flush toilets and water will not drain she said she did. I told her we have an emergency, then asked her if she had another suggestion to get fast service and she quickly replied in an offensive tone "find another company". On 2/17 a few hours after my initial call I called back and asked for Debra. I told her I could not reach Shawn on his cell can she have him call me? She said he was busy but would call me within the hour. It is now Friday 2/19 and I have not heard from Shawn or anyone at RGS. I guess Debra's advice was invaluable and I should have just called another company. read more

Excellent customer service, I just called and talked to the owner and was concerned my septic was needing a cleaning. The owner not only answered my questions but since he was in the area came by and viewed my septic and explained how it works. I did not need it to be cleaned at this time and was shocked he advised me of that when most companies would have of taken me for ride. With his true commitment for quality and service and honesty I will most definitely call him again when I need my septic serviced. I highly recommend this company. read more

I rarely leave reviews, but my great experience with Rio Grande Septic Systems is worthy of a recommendation. They recently replaced my septic leach field and were most professional and courteous. Important to me, Steve and Edgar respected my property and kept the work footprint no larger than needed. They were very knowledgeable answering all my questions and were precise in their work. The office staff also was very easy to work with. Thanks Sean! (owner) John Valentine read more

I phoned Sean up. He asked what the problem was and he actually talked me through what the problem was, I was able to fix the issue easily. The dude was awesome and I have no hesitation whatsoever in recommending him and Rio Grande Septic Systems for all your plumbing and septic tank needs. Nice one Sean!! read more

Unbelievable heroics on of all days, Christmas. Shawn personally came out Xmas morning to replace a bad float device in our septic system. With a house full of family in town and a Xmas Dinner planned for 4pm today our septic tank alarm went off this morning!! We would have had to put family in hotels and gone out for Xmas Dinner had Shawn not come over and repaired our pump...... A HAPPY ENDING!!! Everyone was able to take showers and Xmas Dinner is back on!!!!!! MERRY CHRISTMAS to Rio Grande Septic and to Shawn.... read more

It is rare to find a business that its not actively marketing some expensive product that we might not actually need. In this case, Shawn at Rio Grange Septic not only came out to our house several times to go over our options but he was able to suggest what might be the perfect fix until we can tie into the Village of Corrales' sewer project. I appreciate his offering some options that were not the product that he sells. Honesty is hard to come by these days and I feel like I hit the jackpot with Shawn and Rio Grande Septic. read more

Jessie pre called me the morning of the appointment to let me know his arrival time due to his schedule, then called 10 minutes prior to arriving. Cleared my septic in the amount of time he said and was very professional. I recommend Rio grande septic coming from a skilled craft worker. read more

I called during the recent snow storm when my septic alarm started ringing. I certainly did not expect a real human being to answer the phone, but was pleasantly surprised when I heard a voice assure me that Shawn would be out in spite of the snow and in spite of their lack of personnel during COVID. In the midst of heavy snow Fall, Shawn arrived, cheerful and ready to diagnose and treat the problem. He explained the difficulty and the system to me. I learned a lot that day about my septic system, but I learned more about how to treat others with kindness and respect. read more

Shawn was very helpful and saved me not only time but also money. While I didn't end up needing any service he was still happy to give me tips and made sure I was set. Thanks man! read more

Rio Grande Septic Systems serviced/pumped out my septic tank today. The tank was serviced by Keith who did an awesome job pumping and cleaning out the tank. He was polite and professional. I will definitely have Rio Grande Septic Systems service my septic tank again. Thanks, Ron read more

Rio Grande Septic is awesome! We had somewhat of an emergency and they came out asap and helped us out! When you call they are very helpful with answering you questions and setting up appointments! Will definitely use them going forward :) read more

The alarm went off on our septic last night. I asked for recommendations on Next door and 3 neighbors recommended this company. We called Shawn this morning and he came quickly. He identified and corrected the problem pumped my septic and saved me a ton of money (someone else said the pump was failing and needed to be changed). They were polite, efficient, and knowledgeable. I will use again in the future. read more

Rio Grande Septic had the best price of all I called for quotes. Jesse called ahead of time to let me know when he would arrive. He did a great job pumping two tanks and making sure they were in good shape. I will definitely use them again. read more

They did a great job on getting my septic system repaired and back up to code. They came in on time on on budget. They made me feel like a valued customer. Thank you for the great job. read more

Had some plumbing problems need some help ASAP and they help me right away.. I so appreciate how great they helped us.. totally recommend them thanks again Kirk read more

The installation crew did a great job. However, the contract was questionable and caused a lot of problems with the final cost. So, if you are considering using this company, INSIST on reviewing the contract IN PERSON with the owner. Do NOT sign anything until you are completely satisfied with what is to be done and any potential change orders. We were duped because the contract was not 'written correctly by the ladies in the office' and we had to shell out more money because of this. Not happy that we were expected to pay for the company's mistake. read more

Dishonorable company. One man pony show with very poor customer service. The owner can't keep employees and appears to be failing. The owner even argues with customers. He is very unprofessional. Their fees are outrageous and they do not deliver on their service. We also have had a problem with unsecured lids from this company causing bad odors like the previous review. I would NOT recommend using this company. read more

Do not use them. They have repeatedly failed to properly secure the lids on our septic and our backyard smells like poop all the time. Their secretary does not respond promptly. Additionally, the owner (Shawn Benevidez) tried to spin a story about how the sun must be warping the lids. Ridiculous. We have pictures that show their poor workmanship. The lids should be secured with 8 screws-they only used 4. The first time, some of the screws weren't even lined up properly. You could hear dirt and stones falling into the septic tank along with the horrible smell. Their second attempt was not much better. Now we are trying to get them out here a third time and they have not been responsive. Here is a link to the pictures: http://herewegoinsanity.tumblr.com/post/27379179996/this-is-the-problem-with-our-septic-rio-grande read more