My family and I purchased 5 pairs of prescription eyeglasses from Opti over the past 8 years…read more Needless to say I am happy with them. This shop carries some name brand frames, but this is just something it also does. It main strength is professional services. The store owners are a couple who are both licensed opticians. I usually start from deciding on a pair of frame. After this, the magic begins. The optician patiently observes how a frame sits on my face, uses a machine to measure the eye focal points, marks the focal points on lens. These markings ensure that I can see well when I wear the eyeglasses. When I pick up the frame, the optician carefully adjusts the nose piece and ear arms to ensure the focal points match my eyes. I can tell you that you cannot get this level of professional optical services from a salesperson. They also offer minor after sales services such as readjusting the ear arms, replacing the nose shoes, for free. The shop carries both famous and unknown lens. It carries both designer label and unknown frames. Their pricing on both frames and lens are competitive.

I have been getting my glasses here for the last 6+ years…read more The store is not the fanciest or filled with brand name glasses and posters plastered all over the place. I keep coming back because of the amazing customer service from the two owners. They're always helpful, give good suggestions and their prices are reasonable. They have a variety of frames available from brand names to Asian brands. They're also willing to wait for you if you need to pick up your item a little after their closing hours. Just give them a call ahead of time and they can accommodate. One of the nice things about this store is that if you need an adjustment on your glasses down the road, Ie your glasses loosen up or it feels a bit tight, you can always bring it back and they'd be happy to adjust it for you for free. It's hard to come by good customer service nowadays!

I have now been back here on multiple occasions. Purchased two pairs of glasses for my mom in the…read moresummer and my husband and I just ordered new glasses in December. They were ready in a week and we are so happy! I have to say the best part is that the staff here is so honest, they don't try to sell you the most expensive pair of glasses - they will tell you nope those aren't right for your face shape. It's so refreshing. We both found pairs we loved! Even though I live on the other side of the border now, I still come back here for glasses. That's saying a lot :)

Me and my family have been going to this place since the past 2 or so years. We all love the…read moreamazing customer service! The staff is very friendly and really take care of your needs be it new contacts or glasses. Highly recommend this place.

I still have to pick up my glasses but now I'm afraid after all these reviews. I understood they…read morewere busy at the store at the time I went but I asked someone for help and she said, someone would be with me momentarily. 20 minutes later, I watched them help two other people AHEAD of me who did the same thing, asked for help and they were helped and seated immediately while I was still there waiting. In fact, a lady came after me and I said that they are busy and I was waiting and the lady goes up to an associate and was assisted immediately. This was really unacceptable and I asked another associate who said, "We are really busy" and I said, "That's no excuse to help three people who came AFTER me." She finally helped me next because I loudly complained. Terrible customer service. I don't normally get my glasses at Lenscrafters, I got to a mom and pop store - better pricing and better customer service. If I did not have to get the lens there because of my Meta glasses, I would not have gone there ever. It really made me appreciate the mom and pop shop I go to. Such great prices and service. Not Lenscrafters.

Recently had my entire family order glasses from Lens Crafters, 5 persons in total all ordered the…read moresame day. We were told delivery would be no more than 10 days. After 3 recent visits to pick up same it has been nothing but excuses and promises. We all travel for work and so delivery was critical. To date we have now received 4 of the 5 but my Dad still has got his 3 weeks on. After 25+ years of getting our glasses from Lens Crafters in Markville Mall we were told the hold up is with UPS because the glasses are now made in the USA. In the past we could see the technician fitting the lens on location. The service is now so poor I don't think we will be purchasing from them going forward.

I would not recommend this store to others. They are not accountable to their word and change their…read morepolicies to meet what is best for them

********************************* UPDATES April 30.20…read more As I received my daughter's glasses on Apr 16,2020 , with the much appreciated help of mall management, I don't plan to revisit this case anymore. Now that a representative from the store decided to comment and defend their position after so many days, I feel the need to make my points clear, and with more facts. After reading their reply, two things that I notice are: 1) they still don't understand their customer and try to meet their needs. My need is to get my daughter's glasses as soon as possible. Yet, as professionals running an optical store, they are telling me my need is NOT a neccessity. They deny customer's needs, and they also deny their own profession. Regardless of what they think their best advice is (i.e waiting for the pandemic to be over before picking up the glasses), my ask is still the same - to take delivery of the glasses in whatever ways, and as soon as possible. They have repeatedly ignored and delayed that with various reasons. The entire case lasted more than a month, since I was notified about my daughter's glasses being ready at their store. Regardless of how hard they say they strived to make arrangement for the delivery, it took them almost a month to arrange for this. One may question just how hard they really tried. As a customer who paid for the glasses fully at the beginning, I believe I have exhibited enough patience by waiting that long, especially when most of the contacts that they claimed they made to me, were in fact initiated or made by me. In another words, I am the one who puts in the effort to chase after them. They rarely took the initiative to update and contact me. 2) they don't have sympathy for their customers. Everyone is going through and suffering (in various degree) in this pandemic, not just them. While they ask for understanding, they did not do the same to their customer. Is there even a word of apology / understanding here to their customer? All I read is points of defense. In the end, they may know their stuff, but they don't treat customers the way it should be. This is why I give them a low rating. I do hope that they can address this internally. Aside from that, this is to the store representative: please do not disclose customer's details, especially when it is medical related (ie. severity/degree of astigmatism), in public without customer's consent. UPDATES May 1.20 thanks for removing my daughter's medical info, this shouldnt be done in the first place, no one likes to get their private info post publicly, altho she is only a kid and wouldn't know. hope this wont happen again to me or to anyone else.

I don't understand why this place is so snobby. Their doors are always closed and the signs says…read more"By appointment only" I went there today and a girl came and greeted me and asked what I needed, she seems to have a bad attitude just from her greeting. I asked for pricing for some contact lenses and found out that they were quite abit more expensive from other optical places. I went somewhere else and purchased.

After dealing with Three Owls Optics and some other optical shops in the area, I have to upgrade my…read morerating and experience with them to a 4 Star. I think their customer service is top notch and all the staff so willing to help with all kind of issues. Doesn't matter how busy the store is, you always greeted right away and never being ignored. Highly recommended for any eye glasses need!

Tam is THE best optician I've ever had. I've been using him for my glasses for years. He is…read moreextremely knowledgeable and experienced and always gives great service. I moved away from Toronto 5 years ago but still drive 2 1/2 hours to get his services!

I have a pair of European glasses that unfortunately broke. I took them in and…read more the broken part was welded, new nose pads were added, and temple tips were replaced. These glasses look brand new. Service was exceptional. While there I browsed their stock of frames. I was able to find a few that I really liked (I'm very fussy) which I haven't found in other eyewear stores. I will be returning for a backup pair of glasses after I have my eyes retested. I highly recommend this shop for both repairs and new glasses.

I will wear my glasses till I can no longer glue them back together. I dread picking out new…read moreglasses because of all the available choices and am never sure what looks good on me. It takes me years before I decide to get new glasses. An amazing Groupon and a high Yelp rating led me here. You may have difficulty finding this place because of lack of signage but your efforts will surely be rewarded. As you enter the plaza (it's in the same plaza as Tim Horton's) look to your left and look for unit 222. Large store with lots of choices, a comfy couch for those who have to wait for the shopper to make up their minds, and lovely staff who are patient and accommodating. Nicole was such a great helper. She ask what I was looking for, notified me of all their sales, went over all the available options and prices, discussed the most cost efficient package for my situation, and gave me pointers on what to look out for when choosing glasses. She was patient and never pushy. I decided on a stylish pair of designer glasses that fit into my budget. The experience was quick and painless and rather pleasant due to Nicole's professionalism and warm personality. I would definitely come back and recommend this place to all my friends. TIPS: - Bring someone along who has good fashion sense to help you pick out your glasses. - Take pictures of you wearing the glasses instead of completely relying on the mirrors, believe me, it does make a difference. - Communicate with the salesperson on your likes, wants, limitations and needs.

So glad I decided to come here after finding this place on google! From the moment I walked through…read morethe door, Justin was so helpful and answered all my questions. The store felt clean and they took all covid safety precautions, including making sure all glasses were sanitized after being touched. Justin helped to work around my insurance budget and they even do direct billing. I'm thoroughly happy with the service they provided today and will recommend them to my friends and family.

The employees Reza and Kevin at the store in Markville are absolutely amazing! They are both…read moreknowledgeable and extremely helpful. I would highly recommend the store for quality eyeware. Well done and thank you!

I visited Eyestar Optical in Markville to get sunglasses at the beginning of the summer. I had just…read morecome from Lenscrafters because I was disappointed with their service. As soon as I walked into Eyestar, I was a little concerned considering the high end brands and labels available. This place didn't look like it fit within my budget. Fortunately, the people working there were very friendly and were open to spending time to help you look for the right pair of glasses to suit your style and budget concerns. The person helping me gave me so many different pairs to try on and really listened to my feedback when I tried each pair and worked with me to find a pair that I liked. Their service was what blew me away because in the end I knew no matter where I went, I'd get a cute pair of sunglasses. Note: I even returned a few months later to get the frames tightened because they had gotten loose from me wearing my glasses at the top of my head (my bad) and the lady not only tightened them for free but also cleaned them as well.

There are many optical shops at Pacific Mall, but after visiting a few ones, I decided to go with…read moreGlobal Optic. Although they didn't offer the cheapest price, I felt more comfortable with them because they were not pushy and sounded pretty honest. They carried many good brands and styles in different price ranges. We ended up both glasses for two of my family members and the glasses are still working fine after 2 years. Service was quick and they offered same day service if you order before noon time.

I've purchased my last 3 pairs of glasses from Global as it seems they have a wider selection of…read moremen's frames and particularly the OGA brand which I have had for the past 3 pairs I've purchased. In my many years or purchasing glasses I've never found a brand that is more comfortable and frames that are as durable as OGA. The current pair I'm wearing now are 4 years old and they could probably last another 4 or more. My prescription hasn't changed that much but it has changed slightly enough for me to get another pair. My last pair from here were sunglasses and the pair before where had Transitions ver 6. Pricing here is a little funny. The frames have price tags on them but the price you are quoted always is less than the "ticket" price. I paid for my pair upfront so I can get my receipt immediately and submit it for my benefit reimbursement. Since I've bought my last 3 pairs here I know I can trust them and that things will be just right. They had my measurements from last time so they didn't need to remeasure this time as my measurements were already stored on their computer system. I was in and out pretty quick which was good because I had somewhere to be right afterwards. With Transitions lenses they have to send them out to a lab which takes about a week which is fine because I have errands to run on the east end next weekend anyway.