1. Optima Verdana

    1. Optima Verdana

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    Wilmette, IL

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    Optima Verdana

    1.0 (1 review)
    Open 9:00 am - 6:00 pm

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    2 years ago

    Helpful 3
    Thanks 3
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    Old Orchard Apartments

    Old Orchard Apartments

    (2 reviews)

    Crazy high rent. $1900 + for 750 feet. Also many separate charges. Place is nice and safe. Assigned…read moreparking which is great.

    Well! I prefer to write positive reviews, but not at this…read moretime. Unfortunately! I used to live in that place a while ago. It was so wonderful! But due to different circumstances, I moved out. Then a few years ago I decided to come back because of the great memories. It was still very nice until a new company with a new management came along. The main focus of the company that owns the place now - profit! As much as possible! They charge you for every step, and they call this "exciting news!" Everything is piled up: service fee even if you pay from your checking account, personal liability insurance, pets fee, a water bill is out of my hands with a service fee of course (they put it in Conservice Statement that is becoming very extended - at this year not only water is included, but also a common electricity area and gas - for boiling. We have an electricity stove), bundles services... Reading a lease agreement - has to be a very, very, very careful and challenging task. 60 pages of policy. Even if they tell that lease is going up just $100 more - read the lease again. There's a general definition - plus Conservice utility bill - that brings everything might higher. The only answer from the company - it is a market. But market has always been existed, but with them it is becoming more on unbearable side. Conclusion: I am feeling so very unhappy and disappointed with that management and company. if you think to move in - think over!

    Schermerhorn & Co

    Schermerhorn & Co

    (45 reviews)

    Been here my second year. Was going to upgrade to four star because they have my repairs done…read morerelatively fat. However, no matter who I talk with still get this unwelcoming, I am wasting their time of I owe their money feeling. This really creates an emotional stress on me whenever I need to talk with them. And I was never late on rent or anything. One more thing I need to mention is the free parking mentioned in the original post I searched was not technically guaranteed. In my building its first come first served and you know what that mean during street cleaning or snow days. I wish they have options for paid assigned parking. Anyway, it's not as bad as I imagined last year but not perfect/care free either.

    If I could give zero stars, I would. My experience with…read moreSchermerhorn has been defined by an inability to process one of the most basic responsibilities of property management: correcting an account error. For months, I have repeatedly provided documentation, followed up by email, and requested confirmation that my account would be corrected. Instead, I have been met with silence, delays, and a complete lack of accountability while incorrect charges continue to sit on my account. No tenant should have to spend months chasing property management to fix a straightforward billing issue. It's exhausting, unnecessarily stressful, and creates an environment where you feel ignored rather than supported. At this point, the issue is no longer the original error--it's the refusal to communicate and resolve it. Property management should be competent enough to handle basic accounting corrections, respond to resident concerns, and follow through on commitments. None of that has happened here. I pay my rent on time and have done everything asked of me. In return, I've had to repeatedly fight to have an obvious mistake corrected while being forced to wonder whether my rent payments are even being applied correctly. This entire experience has demonstrated a level of incompetence and indifference that I would expect from neither a professional management company nor anyone entrusted with residents' homes. If you're considering renting here, understand that when something goes wrong, getting a simple issue resolved may become a months-long battle. This doesn't even touch on the hostility of the property manager that comes to on-site.

    Optima Verdana - apartments - Updated July 2026

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