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    Optimal Performance & Physical Therapy

    5.0 (1 review)
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    Services - Optimal Performance & Physical Therapy

    Physical therapy

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    3 years ago

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    Westchase Orthopaedics And Rehab - I love this bike. #IfICouldFly

    Westchase Orthopaedics And Rehab

    3.5(22 reviews)
    1.4 mi

    So disappointing…read more Moved to FL and found myself dealing with an old shoulder issue. I was in sooo much pain. Went in person on a Monday and asked about next available appointment. The woman at the desk truly seemed to take pleasure in saying it would be months before I could be seen. Honestly, I've never thought that about any medical office but she was sneering and laughing. I told her I'd been in 10/10 psin since Friday night. I'm not a drug seeker ( or I would have gone to an ER). I wanted a consult and possibly a guided steroid shot to stop the pain. Major mean girl vibes. How about offering to have a doctor call me? A nurse? I told her I had no ortho in FL and this issue had been dormant for years. Edited for typos

    went to Dr. Lao several times for physical therapy, but each visit felt more like a quick…read morechiropractic adjustment than real therapy. He usually spent only a few minutes with me, which I found disappointing for the cost. At my last visit, I arrived before another patient, but he chose to see her first. When it was finally my turn, he spent less than five minutes -- just a quick neck adjustment -- and then left. I was left lying there for about 30 minutes without him checking on me, until I finally got up and left on my own after being in his office for exact an hour. On top of that, when I felt I didn't receive proper treatment, I called and asked for either a reimbursement or another therapy session at no charge since he hadn't done his job. I made sure the receptionist understood that I wasn't going to pay, and she said, "Okay, hold on, let me check with him." When she came back, she told me I could come on a specific date. After driving 35 minutes to the office, she then told me I had to pay $95. I reminded her this was supposed to be a follow-up for the treatment I never received, but she insisted she had never confirmed I wouldn't be charged. Such a disappointing and unprofessional experience -- both with Dr. Lao and his receptionist. For the high prices they charge and the lack of care provided, I cannot recommend this practice to anyone.

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    Westchase Orthopaedics And Rehab - Simeon Lao, PT and Dr. Patrick Horan, MD

    Simeon Lao, PT and Dr. Patrick Horan, MD

    Westchase Orthopaedics And Rehab - The x-ray room on Dr Horan's side.

    The x-ray room on Dr Horan's side.

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    Nucci Medical Clinic - waiting room

    Nucci Medical Clinic

    2.9(11 reviews)
    0.5 mi

    The front desk staff is super annoying. She rambles on and acts like every day is her first day…read more Dr. Nucci is regularly late for all my appointments. I've been waiting for results for my MRI due to severe pain, and they keep telling me they didn't get the imaging report. No call, no update, nothing a week later.

    My husband has been going here for his back and shoulder after a car accident. He most recently…read morewent in for a procedure for his frozen shoulder. The staff is friendly and very accommodating to guests. The waiting rooms are not comfortable, the seating is horrible and after sitting to wait on my husband during his procedure, I could hardly walk due to my back and hip being stiff. His appointment was for 8:15AM but told him to be there by 7:15AM, so we got there before 7:15AM and walked into the clinic to where we had to wait a bit. By 7:40AM, they called him back and by 1:30PM he was done. He was 1 of 3 patients to be seen that day for procedures and despite his only being a 15 minute procedure it took hours for them to get it done because the first patient had some complications during surgery. Which in a surgery center, this is expected. Upon taking my husband back, they assured me that they'd keep me updated on his progress, etc. but nobody ever came out to tell me anything. There was no staff member working at the service desk on the surgery side of the building so when I had to leave momentarily to go pick up my daughter from school or to even get an update on how much longer it'd be, I had to walk outside the building over to the clinic side to ask staff there. Similar experiences that my husband has had going here for his dr. visits to where they have him scheduled for an appointment and he waits for over an hour then is told that the dr. is in surgery so has to reschedule his appointment.

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    Optimal Performance & Physical Therapy - physicaltherapy - Updated May 2026

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