Front desk service is admirable however the transportation experience was beyond dreadful, the…read moredriver was completely lost on the way over and had no idea how to use his gps, we offered help but there was no response on his part, not to mention the careless reckless driving I've only ever seen in Peru.

The front desk receptionist is very rude! She hung up on me and booked transportation without my…read moreknowledge, causing me to miss my appointment today. She also ignored all of my calls. I highly do not recommend!

I needed to have 2 mri's. I called Adavanced Imaging Center because I work 3 minutes from them and…read morethey have an open MRI machine. Jackie scheduled my appointments (you can only have 1 MRI per day, insurance rules not theirs) Jackie was able to schedule me for both at times that were really convenient for me. She was so helpful. I liked that you're sent a text with detailed instructions on what to wear, where to park once you get there and a link with directions. Parking is a snap, the facility is super clean, and the staff is very nice. My tech Alexandra was a doll. She made sure i was comfortable before starting the test and if i needed anything to speak up as she's able to hear from her office. I would highly recommend Advanced Imaging Center in Newark to anyone who needs an MRI

Poor customer service. I came in to request my mother's films after they gave her the run around…read more Receptionist with a power trip is combative when you ask to speak with her manager, telling you to wait 15 minutes for him until he gets off the phone even though he just hung up with her. Manager Mike confirms that yes she has a right to the film but insists the doctor should be just fine with a CD of the images even though manager is not a doctor and the real doctor has requested the films. And that he was nice enough to give us a CD for free... But would have to charge us about $50 for the films since there is so many. Very unprofessional and unethical experience. Do not recommend.

The staff was kind and helpful. It was easy to check in and they were prompt with my appointment…read moretime.

The incompetence of this staff is appalling. I had an MRI scheduled through my insurance and had…read moreAstrid confirm on the call the date of the appointment. I took a half day and they had me scheduled for almost 2 weeks later. Couldn't see me. I decided to reschedule for a Saturday morning at 9am (when they open) and the office was locked and nobody answered the phone for 30 minutes. No wonder this is a tier 3 facility. This operation epitomizes the saying "you get what you pay for", unfortunately it's been 3 weeks since I made contact and I haven't gotten a single thing from this place other than loss of wages for time off. They would charge me if I didn't show up for an appointment so they should compensate me since they didn't show up either. If there is any other option in NJ, take it and don't look back.

It's been 5 years since my first review and this place is still my go to. All my doctors are very…read morepleased with their images and I am extremely comfortable through each and every different exam I've had to experience. From my eavesdropping most people come here without the correct information or prescriptions for the required exams. If you have your documents in order and schedule your process it is super simple. It appears most people complaining is because of their own faults. Staff is very congenial and make you feel comfortable. They take excellent care of you and ensure you are informed through every step. This establishment truly caters to your needs and ensures you are comfortable and informed of everything. Please read negative reviews with discretion and really see what they are complaining about as they leave out their own proper requirements that caused the issue in the first place.

13 days and appointment was made to verify all coverages for services. I show up and was then…read moreadvised my appointment was canceled never received a courtesy call or anything. Very unprofessional which is shocking for RWJH.

Complete Incompetence and Total Disregard for Patients…read more New Jersey Imaging Network is hands down one of the most disorganized and unprofessional businesses I have ever dealt with. They changed my appointment three times without notifying me. Every time I called to confirm, they couldn't even find my information. When I showed up after taking a full day off work, they still had no idea who I was. I was forced to repeat my phone number and email over and over to multiple staff members who clearly had no clue what they were doing--constant holds, transfers, and excuses. As a result of their incompetence, I lost $500 in wages for absolutely nothing. Twice I was given the wrong address and I even told them 445 Chestnut St. in Edison New Jersey is an empty field. Twice they told me Edison New Jersey when it is Union New Jersey! This place is run by mental midgets who I would never ever never recommend them to anyone unless I really didn't like the person. Their three-star rating makes sense--this appears to be a pattern, not a fluke. Do not go here. If you value your time, your job, or basic professionalism, take your business elsewhere. This place is a complete mess. There are much better places to get an open air MRI for a CAT scan there are some great ones in Edison New Jersey that have nothing to do with this place you could find some in New Brunswick as well stay away from NJIN Union New Jersey and the morons that work at this place. Using the term moron is actually too good for the people that work at this place. I bet you if I ran inside and screamed Immigration the building would empty.

Quick and simple, lady was friendly at the check in, quick to process and carried over paperwork…read morefrom another NJIN. X-ray was fast and though you have two different doors, one side does x-rays, the other side is MRIs and ultrasounds. They can process you on either side, and will send you to the right side to wait in the right waiting room. Small parking lot available, although street parking is also free for 2 hours.

I took an ultrasound on my neck right side,left side and throat during my ultrasound I pointed out…read moreto the technician that I had a spot on my right side of my neck where there was a lump that was no longer there when I got my results back do you know they only gave me results for that one spot on the right side of my neck but my referral states neck cervix soft tissue witch is pretty much the whole neck for insurance purposes so the get paid more money they are refusing to give me my results for my whole neck and throat so now my doctor have to right a whole new script for the other results just because they want more money I've called and spoke to supervisor and she was a smart mouth rude bitch everybody there that answered the phone treated me like shit no one cared about my health no matter how much I called they hung up on me and yes I did curse them out money hungry MF.

I've been calling all day to schedule an appointment. Not only is no one picking up the phone, but…read morethey tell you to leave a voicemail but you can't because the box is full.

Very professional and courteous service here. They are pretty much the only game in town. I…read morerecommend them.

This is my second time at this specific location. The first time was an easy check-in and visit…read more This time there's a different clerk checking in and she seems overwhelmed and very slow. There's 4 chairs and 6 people waiting. Why if you check-in online do you have to arrive 15 minutes early in order check-in again? On a more positive note - the technician both times was amazing. Efficient, polite and pleasant. The test room was a bit stuffy and probably needed the air conditioning to be on. The parking lot is busy and filled to capacity.

AVOID. This place has gone way downhill since it was acquired by NJIN. The technician was OK but…read morethe rest of the experience is sub par. I used to come here back when it was Montclair Radiology and the location is super convenient for me, but this is the last time I'll be coming here after repeated poor experiences. First, online scheduling. I must have uploaded my information 6 times -- they keep asking you to upload your personal documents repeatedly. Arrived there 15 mins ahead of appointment time as requested. Had to register once, they took my personal identification from me, then got called to a desk and STILL had to fill out additional paperwork. No one communicates with you about what's happening -- other patients waiting explained to me, oh, they're taking your ID and then you'll be called up to the desk. Waited 45 mins. after my appointment, so total of an hour from their requested arrival time. This was an appointment early in the morning too. The waiting room was already full of people with few seats by time I was called. Routine mammogram, was fine for what it was. In and out in 10 minutes. The whole process of making you wait foreever, making you give documents repeatedly, and poor communication throughout makes you feel like livestock, not a human. Nevermind them charging you extra for AI-aided exams. It's a personnel savings for them, but because insurance companies don't cover AI exam reading yet, they pass along the cost to the customer. Poor move and no, did not opt for this. Told me results would be posted to my portal in 24-48 hours. Going on day 5 here and no results yet. Tried calling and you cannot reach a human. They make you leave a message to get a call back. Records aren't reflected on my doctor's portal either so I have no way to learn about my results. Lovely way to add stress to my week. I live so close to this location, in fact, that I know they are not good neighbors to the people who live in surrounding properties in a residential neighborhood. Their employees have nowhere to park so they park too close to driveways which creates blindspots pulling into traffic. They extended their hours much later than the former owners and there are delivery trucks, landscaping, snow removal people who literally show up with loud trucks in the middle of the night. Have had several similar experiences in the past with waits, not being able to reach anyone over the phone, etc. Continued to come for the convenience of the location, but never, ever, ever again will I return.

Impossible to schedule imaging for myself and a family member on the same day. The "system" does…read morenot allow it. Customer service reps do not speak English well and require one to speak incredibly slowly. The entire process is backwards and time consuming. The second rep couldn't actually complete the scheduling and transferred me to a voice mail inbox. Infuriating!!

Getting to office building that houses Overlook Imaging was like driving along a spaghetti noodle,…read morewith all its twists and turns, and the office itself looks as if it hasn't been updated since the 1990s. The receptionist was efficient, though not overly pleasant, which is not a big deal. (Hey, I wouldn't want to start dealing with all types of patients beginning at 8 a.m. either!) The imaging technician was lovely and patient, explaining what was going to happen and making conversation, which made the entire visit fly by. (She's the reason for four stars instead of three.) The CT scanner appeared to be state of the art, while the x-ray machine also seemed to be of a current generation. It was a pleasure to undergo two sets of imaging procedures, and I was in and out within 20 minutes.