Not too much to say about Millburn Medical imaging. The couple times I brought my client here the…read morestaff were pleasant with making appointments and processing scripts and insurance. Even when there were renewals and confirmations in order from the clients doctor, they did the leg work of contacting the doctor themselves which is a big help for me so I don't have to call and wait, as I'm not a medical facility. My client who needs a lot of physical accommodation stated that the technicians were nice and patient with him which I think is important, as I did not accompany him to testing. Only thing about here is the building shares sort of little coffee snack shop, often found in business buildings or offices where multiple providers work out of. This one's shop is just paltry. It looks like someone just went to the supermarket and put some snack bags in there and then that same person brought their coffee maker to serve of some coffee then charge you for it. It's just kinda inadequate when I've seen much better at other buildings. Unfortunately you'd better grab your coffee and snack before coming here or you'll be stuck with the options here, no place else to go. If you're coming for imaging though, hopefully it won't be any issue with staff or a limited coffee shop.

Soooooooo unprofessional!!! I went here to get an ultrasound. Tech wrote down wrong number so I was…read morenever updated on appointment and procedures. I have to wait a while after my appointment. Then Im able to go in the nurse says we have to reschedule because I did not follow direction I was given. I explained they had the wrong number and I was not notified. She became very defensive and super combative instead of accountability. I had to call them and ask when did I set the appt. She walked out the room, no say so of instruction! The towel and gel still on my stomach!! I went because it was close but go somewhere if you are looking for less wait time and professionalism.

Getting to office building that houses Overlook Imaging was like driving along a spaghetti noodle,…read morewith all its twists and turns, and the office itself looks as if it hasn't been updated since the 1990s. The receptionist was efficient, though not overly pleasant, which is not a big deal. (Hey, I wouldn't want to start dealing with all types of patients beginning at 8 a.m. either!) The imaging technician was lovely and patient, explaining what was going to happen and making conversation, which made the entire visit fly by. (She's the reason for four stars instead of three.) The CT scanner appeared to be state of the art, while the x-ray machine also seemed to be of a current generation. It was a pleasure to undergo two sets of imaging procedures, and I was in and out within 20 minutes.

Very professional and courteous service here. They are pretty much the only game in town. I…read morerecommend them.

This is my second time at this specific location. The first time was an easy check-in and visit…read more This time there's a different clerk checking in and she seems overwhelmed and very slow. There's 4 chairs and 6 people waiting. Why if you check-in online do you have to arrive 15 minutes early in order check-in again? On a more positive note - the technician both times was amazing. Efficient, polite and pleasant. The test room was a bit stuffy and probably needed the air conditioning to be on. The parking lot is busy and filled to capacity.

Everyone I spoke with here was fantastic. All very nice and helpful with questions I had. Was in…read moreand out pretty quick. Recommend them, and I have had a few procedures here over the years.

I have been to this location for several different procedures and most recently on 5/22/2026 an…read moreMRI. As always I've been greeted by Robyn who initially checks you in. She is always there with a big hello and smile. I had the pleasure to speak with Jordan, Tonya and Ina (was the young lady who got me ready for the MRI and did the procedure. I also must state that it was/is easy to make an appointment for any procedures or testing that I had to have. I would highly recommend New Jersey Imaging Network in West Caldwell.

Complete Incompetence and Total Disregard for Patients…read more New Jersey Imaging Network is hands down one of the most disorganized and unprofessional businesses I have ever dealt with. They changed my appointment three times without notifying me. Every time I called to confirm, they couldn't even find my information. When I showed up after taking a full day off work, they still had no idea who I was. I was forced to repeat my phone number and email over and over to multiple staff members who clearly had no clue what they were doing--constant holds, transfers, and excuses. As a result of their incompetence, I lost $500 in wages for absolutely nothing. Twice I was given the wrong address and I even told them 445 Chestnut St. in Edison New Jersey is an empty field. Twice they told me Edison New Jersey when it is Union New Jersey! This place is run by mental midgets who I would never ever never recommend them to anyone unless I really didn't like the person. Their three-star rating makes sense--this appears to be a pattern, not a fluke. Do not go here. If you value your time, your job, or basic professionalism, take your business elsewhere. This place is a complete mess. There are much better places to get an open air MRI for a CAT scan there are some great ones in Edison New Jersey that have nothing to do with this place you could find some in New Brunswick as well stay away from NJIN Union New Jersey and the morons that work at this place. Using the term moron is actually too good for the people that work at this place. I bet you if I ran inside and screamed Immigration the building would empty.

Quick and simple, lady was friendly at the check in, quick to process and carried over paperwork…read morefrom another NJIN. X-ray was fast and though you have two different doors, one side does x-rays, the other side is MRIs and ultrasounds. They can process you on either side, and will send you to the right side to wait in the right waiting room. Small parking lot available, although street parking is also free for 2 hours.

Why schedule an appointment if you don't honor the time. Had an appointment and waited an hour to…read moresee someone. I hate when my time is wasted.

Double check before you do anything, because they lack on information. They let you arrive at the…read moreoffice, and then they tell you that your insurance is not covered by them. First they told me my insurance was inactive, which is not true. All they had to do is call the tpa number...and they also didn't do that. So result of it all, I had to pay my x-ray out of pocket. So, double check everything before you book an appointment with them...

Astred is absolutely wonderful and provided my husband and I with the most special experience…read more Highly recommend!

My husband and I had such a great experience! Astrid was so pleasant and worked really hard to get…read moremy shy baby to show his face. Thank you all again!

I visited this imaging center by referral from an orthopedic doctor. I was able to get an appt…read morewithin 48 hours and was pleased with the service provided. The facility is small but offers a variety of imaging solutions, including CAT and MRI.

I had an MRI done in 2018. Later that year they sent me a bill for a full amount, without going…read morethrough my insurance first. I reminded them to go through my insurance and they said they would and then send me what remains. I did not hear back from them until the following year when they sent me the same bill. This time, I reached out and shared with them the claim information that said it was paid by my insurance, including the day they cashed the check. They thanked me and said they would reach out if they needed to. They never did. Now, in 2020, I just received a letter from a collection agency with a false charge and had to prove, again, that they received compensation for their work over a year ago. A center that falsifies documents so that they can push their billing hassles onto a collection agency for them to do their work is a business one should avoid at all costs. Pun intended.

The staff is great!!! I am definitely going back. The ladies are so kind. The mammogram is very…read morepainful.

The only problem I have with this particular critique is that I hope the intake personnel do not…read moreget offended. It's not their fault. I went there this morning because of pain in my hip and certain things I just didn't approve of during the intake. Other than that the services rented were very professional. I think that some of the staff need to be trained or taught better in communication and understanding without that being an issue to the patient. Knowing your HIPAA rights when you enter, a medical facility is paramount if not, you will be violated by untrained staff. It's not their fault that they are put in a position where they have to ask certain questions with other people not less than 5 yards away. These personal questions should only be asked to you and should only be heard by you and not everyone else. It should be done in a very reserve and respectable manner where no one is able to hear what is being asked or said. The intake personnel should not be upset with you because you know your HIPAA rights just be a professional and explain everything that you are asking of that patient and be very mindful that they are a patient.

0 rating I hate this place, they treat you terrible. It's…read morepart of jersey city medical center. So I Wouldn't go to jersey city medical center life I was dying. HATE,HATE HATE THIS PLACE!!! it's the worse. Horrible people. They don't treat you good. And Not good Care. Rather go to another place, this place SUCKS BIG TIME!!!!