Optimum

(2 reviews)

I recommend Hallsnet for Gilmer internet service!ETEX is crap. Don't get even close to what you pay…read morefor. I canceled ETEX the first of the year and have saved over $200. And all I had was tv. Hallsnet gives you the speed you pay for. I pay for 10 mbps. As you can see in the picture, I almost always get more than what I pay for and look at the upload speed. ETEX offers no large upload speeds. Hallsnet tries to match the speeds as best the can. Also they provide great customer service! Get internet from Hallsnet and stream your tv service.

I had to call them recently when I was dealing with problems with my internet/phone/cable provider…read more The man I talked to was very friendly and very honest. He gave me an honest unbiased opinion on services offered in my area as well as helping me decide on which streaming products would be best for what we use. The wait times were quick and I didn't have to deal with an automated thing which was great.

Chapman Satellites

(2 reviews)

I needed a TV satellite service for my new house. Todd was very helpful with our new Dish…read moreSatellite service and equipment. I would use him again.

WOW - These guys are AWESOME. Highly recommended for any type of satellite work. They came to my…read morehouse which was rather far away and did a job that directv would not do. They took a very difficult installation and made it look easy. The technicians showed up on time, at a set time and not a 5 hour window which by the way was missed by Directv when I tried to have them do the job. They were also very professional and polite, enjoyed what they were doing and got it done. Thanks so much, you guys are awesome! Give these guys a call before you go anywhere else. They will get you same deal as going to Directv directly and be way more friendly and personable not to mention they will get the job done.

Kerry Harris Satellite

(5 reviews)

tried a number of others…read more expensive but work, can say that about others. I live in the country so choices are limited

Courteous from girl in office answering my questions to the guy that came out to hook up my…read moreantenna. He did s great job putting antenna up. Neat in appearance. Very thorough explaining how to use equipment.

AntennaDeals

1.3

(89 reviews)

BUYER BEWARE!!!!!…read more This online company took my money and did not provide a receipt, tracking information or anything else. Phone calls go unanswered, Text messages and emails go unanswered. Simply put this company took over $100 from me and did not provide the items. READ ALL REVIEWS PRIOR TO ORDERING FROM THIS COMPANY.... I'm actually thinking about getting everyone together who has had the same issues to legally go after this company..... Companies like this make other (good) companies look bad..

This company is either incompetent or just out to cheat you. I purchased an indoor antenna, it…read moredidn't work as described, I called their tech support guy who agreed it wouldn't work in my location. They told me to return it, at my expense, and I would receive a refund in "2-3 days". 16 days later No Refund and worse, they do not return call, emails, or texts. My USPS tracking receipt shows it was delivered to them, but as I've said....no response. I would strongly advise people to avoid this company. I wish I could give NO STARS. Dennis

Frontier Internet

(3 reviews)

Wish I could give ZERO stars. My god. Once a month it goes out for at least the WHOLE day. My only…read moredays off and this POS internet service isn't working. I'm about to go to another company. This is crap. Don't do it. Save your souls.

Worst WiFi! Goes out constantly. You can never get ahold of any technician.. we've had this service…read morefor a month and we've lost connection multiple times, for days at a time

DISH

(5 reviews)

DO NOT deal with this satellite provider. They are charging me a $160.00 early termination fee,…read moreeven though I

Worst customer service ever! I had an appointment 12-5 today for installation but after driving…read morefrom out of town after a night shift and after waiting forever I got a phone call saying their technician didn't have equipment for the installation and there is nothing they can do for me. How do you not do inventory the night before and call ppl to cancel their appointment. Speaking to other people around town no one is happy with their service.

Suddenlink Communications

(3 reviews)

This morning at 7am my account was hacked. When i went to try to resolve the problem it showed me…read morethis IP address 47.221.9.149. When i went to look up the info it told me that it belongs to this company. Specifically an address to a specific storefront in Tyler Texas. I've notified the proper channels and am hoping to have this problem resolved within the next few days. This company was a cover to people who stole my information

Horrible service. Set up installation for Monday, they showed up on Sunday without calling. Made…read morenew appt. on Monday. Installer wouldn't wait 10 min for me to trim a limb to test connection. Re-scheduled for Wednesday and had confirmation. No one showed up. Called and dispatcher said she would find out where installer was and call me back. Did not call back. Called Thursday morning, and talked to Rep. He couldn't tell me anything. Held on the phone for 30 minutes for another department. Finally hung up. There is a reason you see 1 star on yelp. And they have communication in there name. Poor service. I will go to competition.

Suddenlink Communications

(5 reviews)

The supposed internet service they provide is barely better than dial up. I paid to increase the…read morespeed of service I receive a couple of years ago, and I also bought a new modem to help with what I was told would be faster speed for service. I can tell absolutely no difference, and the service has seemed to deteriorate since the upgrade. Not to mention all of the add-on charges that are never mentioned in all of the propaganda they send so you will upgrade for "$5.00 more a month!" It took 6 months to get the charges off of my account! We need more options in Tyler for dependable, reliable, and fast internet service. Suddenstink needs to GO!

Our suddenlink TVs lost their signal again Saturday night. About the fourth time. So we called tech…read moreand thy said they couldn't get a tech out to replace the box till Tuesday. I thought have a cable buried and not exposed to the weather like Direct was better but their picture is not as good and he controller is always giving us problems. . Internet and phone stay up but TV service is terrible. By something else like a amazon fire stick. Jeff

Faithco Enterprises, Inc., Plumbing, HVAC, & Electric

4.3

(21 reviews)

Yes Stephen did an excellent repair job on our washing machine drain which had blockage in a…read morereverse installed trap. The cost was very reasonable for all the work and parts needed to correct the plumbing and clean the drain line.

We had Faithco give estimates on preparing a house to sell…read more There were some elements of their estimate that were reasonable here are the parts that were not. A toilet seat wobbled a small amount. The Faithco plumber said it would be $275-$1000 to fix it. I took a look at it and it took me 15 seconds to tighten the nuts at the base of the toilet. The drip tray of an air conditioner in the attic had been collecting water and draining through a pipe for years, which is not ideal! The drain took a path that zig-zagged up and down a bit. They proposed raising the unit to be suspended from the rafters and replacing the pan. I asked why not just replace the pipe, taking a straighter path and he said that the AC unit sitting on top of styrofoam supports was putting at risk of falling. His quote was $2800 to raise the unit. And he wouldn't offer other options even after I questioned each part. I asked another company and they suggested changing the pan for $1500 and fixing the drain for $500. We went with just fixing the drain for $500. We wanted a quote on replacing a 20+ year old AC system. Faithco couldn't find the model number of the unit on the equipment outside but found a 3 ton furnace in the attic so they quoted us (summer of 2025) $13,800 for a SEER 15.2 3 ton unit and $16,800 for a SEER 16.2 unit. Another contractor found the nameplate and showed it to me (a little hard to find but not really, right on the compressor) and saw it was a 2 ton unit (you can tell it's a 2 ton because the model number ends in "24"). The other contractor subsequently quoted us $10,500 for a 2 ton system and $12,800 for a 3 ton system. The other contractor also pointed out that since the house has a 2 ton unit for the bedrooms and a 4 ton unit for the main living space, high SEER is less important, the unit would mostly be used in the evenings, not all day. I had a follow-up conversation with the Faithco HVAC tech and he doubled-down on believing it was a 3 ton unit even though I told him I saw the model number ending in "24". He said, and I recall it exactly because it was so odd, "In this area, we make sure our our compressors match our furnaces." I bit my tongue but wanted to say, "I agree, but the nameplate I'm looking at still ends in "24"". Faithco recommended replacing 3 AC float switches for $225 apiece. Maybe it was me but I couldn't figure out why we needed them. I don't think they tested the existing units but I'm not sure. Soooo, we went with Evans Air instead.

AutoRain Irrigation

(3 reviews)

Alex is a rare find in the irrigation/landscaping business. He has done for me a complete lawn…read moreirrigation system and a beautiful flower bed with plantings. He communicates well and is punctual, focused and knowledgeable about all things in landscaping. His prices are very reasonable, and I feel fortunate to have found such a trustworthy and reliable service provider.

Alex came out quickly for an estimate on installing a new system, fair pricing and very…read moreprofessional. I was happy with the finished work and recommend giving them a call for a job well done

Priority Roofing

(6 reviews)

In 2024 we had hail damage on our roof. A representative of Priority Roofing, Travis Stephens…read moreactually pulled up to our home to see if we needed any assistance or help on possible repairs. There was enough damage to warrant a new roof. We had at that point never met anyone so honest and professional about taking care of a possible client. We agreed to go with the roof repair but then tornado damage occured before repairs could be started from the previous hail. Travis went above and beyond getting us back to where we needed to be. Because of him and the wonderful team at Priority Roofing we became whole again. Travis and the whole team went way above and beyond what most companies would do for a customer. We are in our sixties and sometimes are not so savvy with technology. We feel Travis was our savior during a very stressful time.

I highly recommend Priority Roofing. I couldn't be more pleased with the way GREG HUGHES took care…read moreof seeing that everything that needed to be done to insure a quality job of having my roof replaced was done. He went above & beyond to see that it was done right. All of his crew were very professional & did a very good job & cleaned up very well after they finished. Priority also replaced my son's roof & they were very pleased with a job well done, as well. Vicki Barker... Carthage, Texas

R&H Landscaping and Construction

Reggie is a hardworking young man. Was on time and did a great job. Will work with him again. He is…read moreaffordable and does quality work. Thank you, Reggie! And his mom is awesome!

From the owner: We Only Do Professional Work For Low Prices and We do the best we can to make the customers happy…read more I had to fire two contractors bc they didn't want to do there job and they got away with the money and didn't finish the work so I got better people and references to prove my work I am a home services and construction guy I am starting a family so I tryna get my business up and running my crews of trusted individuals will make sure the works done before u pay us if u want honestly hire us and we will get her done

Fresh Start A/C & Plumbing

Fresh Start A/C has very prompt and reliable service. The technician was very professional and…read moreknowledgeable. I appreciate their great service.

From the owner: Are you looking for a reputable and reliable HVAC & Plumbing contractor? Your search is over with…read moreFresh Start A/C & Plumbing. Our local HVAC & Plumbing company proudly serves residential and commercial property owners throughout Lindale, Tyler, and Longview. From new construction installations to same-day repairs, you can count on us to meet all of your HVAC & Plumbing needs.

1720 We Move Mountains

Very professional and responsive. Move day went smooth and fast despite the weather. Good price…read moreand attentive move from start to finish. High marks all around for the entire team.

From the owner: We focus on your moving needs specializing in the care of your personal belongings from start to…read morefinish safely, professionally, with integrity and trust you can depend on.

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

2 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Paul H.

122

2 years ago

**"This week, I had another delightful encounter with the elusive beast known as 'Customer No Service.' Remember the halcyon days of yore, when Optimum first ventured into the treacherous waters of mobile phone service? I, your intrepid guinea pig, bravely volunteered my family for the experiment. Ah, those were the days! Service was swift, issues were resolved with the grace of a seasoned magician, and I felt like a pioneer on the bleeding edge of technology. Fast forward six years and several mortgage payments worth of handsets later, and I find myself grappling with a modern-day technological enigma. My lovely bride, bless her soul, bestowed upon me a shiny new 2024 Razr, a marvel of modern engineering. My old phone, a trusty Motorola Stylus G, had been valiantly battling a debilitating ailment - the sudden and inexplicable disappearance of voicemail notifications. Hours spent on the phone with customer service yielded nothing but frustration and the distinct impression that I was conversing with a particularly eloquent parrot. Undeterred, I welcomed the Razr with open arms, hoping that this sleek new device would finally banish the specter of voicemail notification oblivion. Alas, my hopes were dashed. The Razr, despite its undeniable coolness factor (grandparents, take note!), was seemingly afflicted with the same maddening curse. Back to the customer service abyss I plunged, armed with patience (a dwindling resource) and a healthy dose of skepticism. The representative, a veritable maestro of the scripted response, informed me, with a straight faced voice, that my brand-new phone wasn't even registered in their system. 'Excuse me,' I thought, 'have I been hallucinating these past four days of calls, texts, and the occasional existential crisis?' The 'programming' ritual ensued, followed by the inevitable revelation that the crucial voicemail notification switch was inexplicably grayed out, mirroring the eerie silence of my old phone. My pleas fell on deaf ears. This 'technical expert' was convinced that leaving me a voicemail would magically solve the problem. I tried to gently guide him towards the root of the issue, dropping subtle hints about 'cloned phones' and the suspicious behavior of a rogue SIM card (the local store had already replaced it, mind you). Finally, defeated and disillusioned, I surrendered and requested a return label. This, of course, was a Herculean task in itself, requiring three separate attempts and the patience of a saint. And then, the coup de grâce: a $50 restocking fee! Apparently, six years of unwavering loyalty meant absolutely nothing. In a fit of righteous indignation, I abandoned ship and embraced the siren song of Mint Mobile. For a mere $42 a month, I can now enjoy the blissful ignorance of voicemail notifications (who needs them anyway?) and the comforting embrace of my old, reliable Stylus G. Farewell, Optimum. You will be remembered not for your cutting-edge technology, but for your unwavering commitment to customer 'no service.' I may even indulge in another Razr someday, perhaps a refurbished model from a less... enthusiastic vendor. And to all you aspiring tech support heroes: please, for the love of all that is holy, learn to listen." read more

Bob T.

1 year ago

If I could give this company no stars I would - SCAM SCAM SCAM!!!! Do you use this company for your internet or phone services. I called to cancel my services, as I have never use it and have been paying almost $50 a month, and when I asked to simply rebate or waive my bill because I have never used the service or data they wouldn't even try to see and gave me excuses on why they couldn't. Instead they kept pushing and pushing to get me to upgrade (meaning pay even more money) and try to sell me discounts on other services. The people are a true scam company and not worth doing business. Go with the bigger providers because if you ever have a problem they can help you! I am now making sure that everyone in this area knows not to waste their time with this company and not give them a cent any more and cancel and transfer all active service if they are already a customer so this company loses business! read more

Optimum - mobilephones - Updated August 2026

People who viewed Optimum also viewed

Verizon

4.2

(13 reviews)

Walked in. No employees indication of that fact. Lethargic. Typing on screens while customer waits…read morefor :20 minutes. Never asked anything. I just walked out. On to the competition.

Everything went well Very helpful…read more Happy with my purchase My wife said she loves her phone

Cricket Wireless Authorized Retailer

After a year of issues with my wife's phone service, multiple calls to Crickets 611 help number,…read moreand talking to Samsung - we walked in this store and had a resolution in five minutes. The young lady at the counter, actually three of them, were very helpful in spite of my wife's obvious aggravation. With a quick review of the phone and network settings we were quickly assured it was now going to work properly. Test call and text worked, wife opened apps and messages previously unable to open, and we were done. Highly recommend this location and Cricket Wireless.

Locksmith Express

4.0

(4 reviews)

Fast, reliable service. Reasonably priced. Highly recommend. We lost our keys and they came out and…read moreprogrammed our fob in a timely manner. Would definitely use him again.

Called 3 places Monday morning and they were the only ones that got me an appointment, it's 2pm and…read morethe other 2 places still haven't called me back. This is a great family owned business very friendly and decent priced service. I highly recommend them

Hobby Lobby Creative Center

3.0

(2 reviews)

I love Hobby Lobby, shop this clean store as often as I can, and they are friendly and efficient…read moreMOST of the time. If I may make a suggestion, however, please have schools making large art supply purchases check out at the refund desk or another area. I am a retired educator who frequently purchased for my school at various venues, and almost always was directed to another checkout so I would not hold up the line for 15 or 20 minutes with paperwork, etc. That was not the case today, I'm afraid, and it was very frustrating.

When I checked out, the two employees at the register talked the entire time to each other and…read morebarley acknowledged me. I purchased some items from clearance and their signs are very misleading unless you ready the tiny fine print, which was my fault for not ready the whole thing. However, every other sale sign in the store says "% off our everyday price" and the clearance sign says "% off the marked price" aside from that, I believe it is extremely rude for employees to have an entire conversation while checking someone out. When I asked about the clearance sign both employees were very condescending. Most unpleasant visit to hobby lobby.

Lost Creek Greenhouse Systems