No closed captioning on PBS. NO back button. Impossible…read moreto go back to the last channel. No pause button. Outrageously priced just to get standard network channels with no movie channels. BOOOOOOOOOOOOOOOO. The worst TV cable provider in the entire country.

We had Optimum for 40 years. We use to have have the bundle but that had gotten so unaffordable for…read moremy household that we went to internet only. We had 300 mb that also had gotten unaffordable After deciding to leave optimum after numerous calls regarding our bill going up to $82 I felt that we were not very valuable. I have a recorded call asking to have it disconnected on Feb 2 and wanting to know if they can send me a label to return the equipment and was told no they didn't do that and that "I would have to figure it out " after numerous times I told him that it was an hour drive one way to take it and I couldn't do that he kept telling me that I had to figure it out. Then I get an email stating "We're sorry to lose you as an Optimum customer. Your service and billing will ‌end‌ ‌on 02/28/2026. Your final bill will be created on 03/08/2026. Our records show you have Optimum-provided equipment. The below must be returned before 03/08/2026 to avoid unreturned equipment fees on your final bill. The guy I talked to said i only had 7 days. This was also in my email after I drove an hour one way to return the equipment You can return your equipment to any Optimum Store or ship it back using a pre-paid shipping label at no cost to you. Allow at least 5-7 days for equipment to be removed from your account. If you have any questions regarding your unreturned equipment, feel free to chat with us. Once you receive your final bill, you can use Quick Pay to make a fast, secure payment without signing in to your Optimum account. Please keep us in mind for your future connectivity needs. Hope to see you back soon. Not only was the customer service horrible but my internet was slow. Don't be scammed by these people because it doesn't matter how long you have been with them, your NOT a valued customer.

A scam front shop. at its backend its a call center in Lahore, Pakistan. They scam DirecTv…read morecustomers by asking them to buy gift cards. They have been sued. Google DirecTv vs WNK associates for the court injunctions against them. They have recently started a home solar power installation scam based called Cosmo Solaris. i would not share my credit card details with them.

One of the best BPO services in the Texas. They have seasoned Staff and they make Quality salesread more

Worst internet providers out there! Do not use them you will regret it 100%! They suck they will…read morenot fix their shitty internet and still expect you to lay. As soon as someone different starts providing in my area I'm switching without a doubt!!!

Cable service is the worst I have ever had no stars for me. In 5 years I have never went an entire…read moreyear without having to have a technician to come a fix something and it's always if it's not our fault you will have to pay for the service, how about if it is your fault you give me a daily refund until the technician comes in 5 days. This is not a fair monopoly if we had other choices in the Tyler Texas area besides Dish and Direct I would been gone without looking back. If I could upload videos I would show you this horrible service. Not I have to give Suddenlink a rating but I wouldn't even give them a 1/4 of a star.

DO NOT USE THIS COMPANY! I can led my service in MAY as I moved and relocated for work. It is now…read moreAUGUST, and they are STILL charging my card. I cannot even log into my old account. Reporting the FRAUDULENT CHARGES to my bank account. this is unacceptable and I would do everything you can to not use this service. Even satellite would be better. DO NOT USE THIS COMPANY.

Crystal at the Green Acres Tyler Tx location was awesome! I switched from Verizon and she made the…read moreprocess painless. Thank you Crystal!!! Tina D

tried a number of others…read more expensive but work, can say that about others. I live in the country so choices are limited

Courteous from girl in office answering my questions to the guy that came out to hook up my…read moreantenna. He did s great job putting antenna up. Neat in appearance. Very thorough explaining how to use equipment.

Need the phone number for sudden link communications. My tv is out and I think that there is an…read moreoutage please let me know if there is one.

I wish I had looked at the reviews on Yelp and Consumer reports prior to signing on with…read moreSuddenlink. I am sad to say that I am not surprised at the average one star rating. I have been with this company only a couple of weeks and I already regret my decision and want to cancel service. I'm 57 and have moved a great deal, so I am accustomed to dealing with new service providers. Most have truly been exceptionally good. Suddenlink has been exceptionally bad. I cannot recall ever having so much trouble getting in touch with a customer service agent. It's like they don't exist. The local office constantly answers with an "unavailable, leave your number and we'll call you back" message, but so far, no call backs. The number they ask you to call when you first sign up for the service does have a human that answers, but they won't talk to you. They tell you that they handle new service requests only and to call customer service. I was given several different phone numbers to try all of which are automated with no option to speak to a representative. It's an extremely poor way of doing business. Note: They are plenty nice when you're signing up for service, but once a customer, they are silent as the grave. The tech came out and installed my service on Sept. 11 2017 and they billed me on Sept. 12th, due on Sept. 21st. However, the bill did not arrive until after the 21st. I cannot reach anyone to discuss this and ensure I would not be charged a late fee. Also, the tech that installed the service, draped a very long cable across two driveways. The tech did a fine job of installing the service, but did not mention the cable across the driveway, that anyone would come out and bury it...and most importantly, that I would need to call and schedule this service. Even after I called the tech back on his cell phone, he simply stated that they would send someone to bury it- not that I had to call and schedule this service. . After a week with no word from Suddenlink and the cable still unburied; I called and they scheduled the service for Wednesday, Sept. 20th. I was told, because it was a gated community, I would need to be home to let the workers inside. The arrival window was 8am to 5pm. After waiting all day - no one showed and no one called to say why or to reschedule. I called Suddenlink and an automated voice stated that my service was now scheduled for Oct.2. - three weeks after installation. No one called to tell me about this change...explain anything about the delay...or ask if that date was ok. In the meantime, the line, draped across 2 driveways continues to get run over multiple times a day by me and my neighbors and is an inconvenience for the lawn service. I am actually surprised that the line has not been cut. I'm not sure how companies that operate this way manage to stay in business.

Terrible customer service, unreliable internet, TV, and phone service. We were without service for…read moreover a month because it took several days to get an appointment with a technician the. When techs did come 4 of them failed to input the information needed to get a lineman out to actually fix the problem. To get this figured out I had to have a technician give me the phone number for their dispatch and speak to their supervisor. In a year we have had 4 outages all lasting several days. When we've requested to a supervisor call us back they never do. If we had any other option we would switch.

Suddenlink is the absolute worst cable provider. You wait on the phone forever and then you can…read morenever get to a person to speak about the numerous issues you have. They overcharge for their internet and cable!!!! I cannot say enough bad things about them!!! Worst customer service ever!!