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    5 months ago

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    5 years ago

    Went here for a router drop off. Very friendly team, quick service, easy process. Overall time in and out was under 5 mins.

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    6 years ago

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    7 years ago

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    6 years ago

    There is outage again! This happens a lot!!!This is the worst internet provider! Also the basic cable channels are crappy!!! Be warned.

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    Page 1 of 2

    Ask the Community - Optimum

    Review Highlights - Optimum

    Went here for a router drop off.

    Mentioned in 2 reviews

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    Jet Communications

    Jet Communications

    (4 reviews)

    Russell Cellular Verizon was excellent. Jonathan made the experience effortless, and I love my new…read morephone!

    Went in on August 10th to connect my new iPhone, what should have been a simple process and taken…read moreabout 15 minutes turned into 2 hours with zero results. Apparently they were unable to connect my phone because I had purchased it in Europe. this was despite assurances from multiple apple employees that the phone was exactly the same in terms of hardware and software, was unlocked, and that there shouldn't be any issue connecting it. For whatever reason they were completely unable to figure out what the issue was and far worse, did not seem to care at all, were completely uninterested in understanding what the problem was or that there could be a solution, even though the employee admitted to me that he had other customers with the same issue. So after 2 hours of no results and being almost completely ignored after the first 15 minutes I was there with zero explanation of what the encountered problem was, the best I got was "our systems aren't picking your phone up" their "best" suggestion was to return the phone and purchase a new one from them. So the next day I went to the apple store and lo and behold within fifteen minutes they had my phone activated with verizon. According to the apple store employees most Verizon employees have no idea what they're doing and are simply there to try to take your money however they can. After my experience I would have to agree. Overall the employees at jet verizon, also known as Russell cellular were lazy, inattentive, I knowledgeable and completely unable to solve a problem as soon as any difficulties were encountered. I would highly recommend going anywhere else for cellphone related inquiries. The only reason I'm not giving 1 star is they at least tried somewhat, yet completely failed, to help.

    Optimum - isps - Updated June 2026

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