So far it's been great. Last 50 years I've seen the same doctor but was informed he's retiring. Not sure what he's thinking - at his age - he still has patients that are still alive. He can't retire. But he's referring me to a new doctor - who - so far has had good reviews. And he appears to be younger so he may outlast me. Sad thing is that when American Health Network was bought out by Optum (who is owned by United HealthCare) there were over 400 doctors, now down to about 150. That tells me the UHC really doesn't care about patients, only the bottom line. I really wish they hadn't sold out but my other doctor is now with Community and I don't want anything to do with that network. So that's why I say - "maybe" read more

It's kind of a hit and miss... sometimes the visits are easy and get you in and out, other times it's a real struggle. While I always found their on site lab helpful and very convenient, something has changed. Either the provider has changed or just the staff, but it is no longer friendly at all. I mean getting a blood draw is no fun to start out with, but having to listen to staff do nothing but gripe about work, the doctors, the labs and so on while your presence apparently doesn't matter whatsoever... I mean please don't let my person interrupt your bit** session... could you maybe look at my arm as you stick the needle in there? Maybe see what your are doing as you change the vials? No need to rip those off so violently, that needle is in my arm and moving, creating pain... not at all impressed lately read more

Not sure how this is going to work since Dr Adams retired. So far, there is no portal for the new Dr. I'm with now and it's been over a month since he's started . This morning I called in regards to a question about a med change he made with my BP meds. I left a message with his assistant at 9 am . It's now 9 pm and never heard from her or the Dr . This is making me feel very Uncomfortable . I've been with AHN, now Optum , for over 30 yrs and never experienced a slip like this ! read more

Customer service is the pits. Had the nurse tell me to send messages through MyChart. "It is faster was what I was told. It's now Feb. I have two messages outstanding. One from the end of December and one from the start of January. No help what so ever read more

It stinks when you go to the doctor for help and they're unable to help you. I've been going here for a few years now.

David Murphy is the best. He truly cares about you and listens to your concerns. Offering advice and alternatives when you don't want to take pain killers. Office is always clean. Staff is always so nice. read more

American Health Network has been purchased by Optum Network. AHN moved a couple months ago from Georgetown Plaza to Marsh Road off of I-465/W. 71st Street and Intech Blvd. They've been working to drop the AHN name to Optum and the transition is finally complete. The permanent signage is up on the front of the building. The building is one story with ample parking. You'll find a convenient patient drop off area that leads directly into the waiting area. The new waiting area is larger than the old location and the chairs are much more comfortable here. Wheelchair patients will find more space and easier to get around. Due to the pandemic much of the seating has been removed though. The procedure during the pandemic is a mask is required at all time. You check in at the front desk, they take your temperature, ask the standard Covid-19 questions and you're given a pager. You then return to your car and wait till the buzzer goes off. Upon return to the front desk your nurse directs you to a patient room. This eliminates the waiting room overcrowding and maintains social distancing. The lab is still onsite and located at the end of the waiting area for tests your physician orders. The check-out area is much larger than the old location and is on the other side of the check-in desk on your way out. You can social distance easier than at the old location with a long hall leading to check-out. The patient rooms appear to be larger but they feel sterile and minimalistic with very little on the walls or in the rooms. Dr. Mark Wyant transitioned with Optum and is still my PCP. He has been my physician for 20 plus years and I highly recommend him. He is thorough, patient with me, listen wells, follows my health closely and has a terrific bed-side-manner. read more

Optum - Optum Signage is Up - Family Practice Near Me - Indianapolis, Indiana

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I called to make my new patient appointment and provided all of the necessary information. I received paperwork in the mail with the date and time to be there along with all of the information I needed to fill out ahead of time. When I arrived, I was met by an uncaring receptionist who was more interested in her pop tarts she was consuming than trying to figure out why I wasn't on the schedule. After 10 minutes of checking in with different staff, they came to the conclusion that I "declined" my appointment they texted to me. I never received a text message but did note they had the incorrect cell phone number. There was no regard to rescheduling or making this mistake right. I even called their Practice Administrator to discuss the situation and she never returned my call. This office appears to be worst in class! read more

I changed my doctor to American health network and I don't mind going for visits anymore. The team here are really welcoming. I highly recommend Dr. Murphy. He fully listens to all concerns, big or small and then actually explains his reasoning behind treatment options. I switched my kids to see him as well and he is just as amazing with them. He asks them questions at their appointment and make them feel involved in their care even though they are not adults yet. He has an amazing nurse that works with him as well! I've also seen Kristin here too and she is also great. I recommend this office to all of my friends and family! read more

I was a patient for about a year plus. Every time I asked about obtaining online access to my records I was told their website was getting update but if I needed copies of my test results to ask and they would be happy to send to me. Well, I've requested my lab results for over three weeks now and still waiting. First I requested from Megan, Nurse Hutchens assistant, not receive. I then requested directly from the office staff, not received even after they said they printed them and would send. Why does American Health Network refuse? They even have their own lab onsite. Why the big secret? If having access to your records, NEVER use American Heath Network! I'll never return to their office. VERY UNPROFESSIONA! read more

I went to this place because it was hard to find a female doctor in muncie who had openings for new patients for lady parts visits. i don't get sick very often either, so having a doctor 45 minutes away wasn't too much of a hassle and it was kind of sweet to be able to get out of work for a good length of time if i did have to go. anyway, the whole building and waiting areas were very clean and pleasant to hang out in if i had to wait. they have one of those cheesy trains that go around the ceiling, in and out of other office areas. (still kinda cool even when you're older). as for my doctor, christine pinkerton, she's a family practice physician. i was very happy with her. she put me at ease every time i went and making chit chat is hard to do when someones downtown checking out your nether regions, but hey, she's got talent. and she never tried to give me medication i didn't need. she is very much against pharmaceutical companies trying to push medicines on doctors and she was always very helpful in making sure to write up tests so that i would get the full benefits of my insurance. oh, also, she's very much down with the gay. when i first went to see her, my partner at the time came with me and she was very understanding and treated us as any other couple and even asked if i wanted to have my partner on my medical records as having permission for anything to be disclosed to her. cool doc, if you live in or near the indy area, i recommend her to anyone. read more

My nurse practitioner referred me to a knee specialist; based on scheduling, I saw him at this location. (He also works out of Fishers and Greenfield.) I was early, since it had snowed and I didn't know how long it would take to get there. I was impressed that they called my name before the receptionist had finished checking me in. The took me right away and I was out 15 minutes after my original appointment time. Easy access to elevators plus there's a patient drop off/pick up area. Convenient location, close to 65 between the Lafayette Rd exit and the 38th St exit. read more

Came in today for an exam that was scheduled four months ago. When they called me back, they tried to give me a shot before I even saw the Doctor! When I questioned it, they said you will have to come back later to see the Doctor. I work in the medic field and I know that mistakes happen sometimes. This is the third medical error at this facility in two years. AMH has major issues with safety, scheduling and customer service! read more

I would love to give this hospital many more stars. It is truly a beautiful facility, the staff for the most part are beyond professional and caring, but who likes going to the doctor? Who likes having tests? It seems as though everyone is trained on the process but no one is clear on how to follow it. You see your physician, he orders same day tests. They give you a card indicating same day - therefore you bypass the check in desk and go straight to the test. Sounds great? Until you go to the lab, an no one seems to understand the process everyone else does. So after wasting some time, it was finally figured out, tests run and I was on my way. I would encourage their team to continue training- from a quality and operational perspective- they have the right idea they just need to focus on the implementation. read more

I have been with Dr. Pinkerton since I was 8, I am 27. I had a few minor issues with billing but then told I was reinstated. Apparently they switched to a new company and if you miss a bill they drop you and my doctor wven requested I be taken back and they refused!!!!!!!!!!! AMAZING DOCTORS! Horrible billing department! read more

Not a bad hospital at all. My experience with the nurses and support staff was pretty decent... Much better than St. Vincent's.

I went in because I wanted to see a female doctor close to home. I was just going for a routine visit to establish a family physician so basically a quick in and out. My appointment was for 11:00pm and by 12:30 I still had not been seen. After I finally saw the doctor at 12:45 I was sent to get a blood draw. I don't know what this woman did to my arm but it hurt the entire day and night. The next day it was black and blue and swollen. Now bear in mind I've had my blood drawn many times over the course of my life it stings for a few seconds and you don't think about it anymore. Never have I had it bleed through several layers of bandage which is what happen that day. I won't go back if I don't SUE THEM FOR MALPRACTICE!! read more

My review is that my doctor Dr.Alison Wright is excellent, and I enjoy being a patient of hers but the problem is getting someone to answer the phone to make an appointment. I recently had an appt scheduled for 9/1 but it had to be canceled because she was not going to be in office. I have tried for over an hour and half to get someone to answer the phone to reschedule my appt, and to no avail no one every answered. I feel that if I have an appointment canceled I should be contacted with an alternate date, rather me trying to get someone to answer the phone. I listened to the message "all of our staff is busy, but someone will be with you in a moment) for over 50 times. This not acceptable service, it should at least give you an option to leave a message and someone will call you back. As of right now I have not been able to schedule my appt and this is very frustrating. read more