Thank you Shea ! You helped me with a small issue with a prescription! ! Appreciate it !

Scheduled my daughter as a new patient to see the PA at the Optum RSM location. She said it was the worst experience ever and will never go back. I don't blame her after what she shared with me. The front desk was not welcoming and rude. When she got in to see PA and have exam, she wasn't given anything to cover her body with while waiting for PA. PA says she can't do exam because she needs more time and my daughter was late, no she was 10 min early. And this exam was scheduled. She spoke down to my daughter and said some other inappropriate comments. I hope this office knows there are MANY more doctor offices that patients can select from. This was a new patient appointment. My daughter left furious, disrespected, and unheard. Needless to say, she won't be returning. I certainly will not recommend Optum RSM to anyone..neither will she. read more

Dr. Ghazi and the office support are absolutely amazing. Often response times are less than 24 hours this includes comments, prescriptions, and paperwork to be filled out by Dr. Ghazi. Dr. Ghazi is professional, personable, and knows her stuff! Dr. Ghazi provides comprehensive advice and information. As a primary care physician Dr. Ghazi is absolutely the best doctor I have had. Scheduling appointments are effortless and often I can schedule an appointment within the same week or day due to the awesome support staff that promptly updates availability when there are cancellations. read more

Ive scheduled an appointment 3 weeks ago for my annual check up. The doctor would not see me because i have a runny nose. Whats the point of going to your doctor when youre feeling sick, they wont even help you. read more

I'm work in the doctor's office and know all the duties regarding patients. A girl named Jenny works in this office, who does not know how to interact with patients at all, and spoke to me in a very loud voice on the phone, and when I asked her to do something for me, she said, "You can't tell me what to do." She hung up while I was talking to her on the phone. I called her again and she told me why did you call again and bother me. I asked her to give the phone to her manager, she said she is not in the office. If such a person works with me, I will fire her immediately. 0 star read more

It just keeps getting worse..... I had an MRI at the end of May at Mission Hospital because I was having excruciating side pain. Because of the horrible healthcare I had been receiving with Optum, I went through the results of the MRI myself and noticed that it stated I had Coronary Artery AND Aortic Root calcification!!!!!! Yes, it was I who found that. Sadly, she knew about my history. I have severe coronary artery disease on both sides of my family! She never even saw this in my MRI! What doctor does not thoroughly read the results of an MRI! Both of these went right past her. How in the world does a doctor not see that?! I would also like to add that the last few months with her, my blood pressure had been out of control! My systolic was hitting over 170 daily. I had a brain bleed a few years ago and need to keep my systolic around 120. I was repeatedly telling her that not only was I having a reaction to the meds I was on, that they were not working. I was told that she can't control my blood pressure and was given three months worth of Clonidine to take when it hit 170 and I was never referred to a cardiologist. So basically, once again, I needed to be my own doctor and decide when I needed to take the emergency medication. That was it, I was given 180 Clonidine pills to figure out myself what I needed to do with them. The dosages of my blood pressure medications were only increased, never changed. All I needed was a beta blocker! My new doctor fixed my blood pressure with one pill. It worked that same day and has been stable ever since. I now have a cardiologist and more tests are being run, as they are very very concerned with the calcification, even though it is mild to moderate. Again, severe Coronary Artery Disease runs on both sides of my family so even a small amount of calcification needs to be monitored. She did tell me I should find another doctor, and in all fairness I was working on doing that anyway. Now I find out that I have Aortic Root, and Coronary Artery calcification. One more time, I saw that MYSELF. Now I am not only frustrated, but very ANGRY. I have United Healthcare and their Quality Control department are incredible! Unfortunately, I have had to contact them for pretty much every single doctor I was referred to this past year. I just spoke with them yesterday to add this to my list of complaints and formal grievances. In fact, the neurosurgeon who did my brain surgery, I just saw him yesterday, was very disturbed by what had been going on with my blood pressure as well as my Coronary Artery Disease. Please, you have to be an advocate for your own health. Read your own test results, do your own research. Don't count on your doctor. I was very shocked at what she had missed. And if you're thinking about picking Optum as your medical group, just don't! read more

They called me to make an appointment, a follow-up for my asthma, told me to come in. And once I showed there with my three-year-old daughter, they told me I couldn't go in and see my doctor. Because I had a cough (cough occasionally), but was negative for COVID-19. (Tested 2 days ago and my 3 year old is in perfect health.) And when I made the appointment the person did not ask me if I had any symptoms that would not be acceptable to come into their office with. I feel they should ask before making an in person appointment. Thank you doctor Hector Tortes and team members. At least they were quick to fill my prescription quickly. I hope they liked the quick buck. read more

wow! Very unhelpful office staff. I called about lab information that was never given to me and was on hold for roughly 10 minutes. Then phone call gets disconnected mid conversation. I would think because it's a doctors office they would call back but nope. So I go through the whole phone process again to be put on hold for another 10 minutes to have the phone picked up and then hung up on me. I call again and the same thing. Third time I finally get to someone and I explain my frustration and no apology or anything!! Didn't even say sorry just ignored me! Really seems like some of the staff does not care. You would think that the office would try to fix a problem or explain maybe why that happened. Guess not. read more

I've been taking my mom to Dr Ghazi for years. The office is clean and the wait time has always been minimal. Dr Ghazi is very caring, and patiently listens and answers all our questions. She's very knowledgeable and a great doctor. And unlike many doctors these days, she spends a good amount of time with her patients. Highly recommended! read more

I have spent a large part of my adult life searching for a really good primary care physician. I've generally had some absolutely terrible ones, so I can't begin to explain how happy I am to have found Dr. Zamani. He is kind, compassionate, and thorough. I have never felt rushed with him and he explains everything in great detail so I can understand what's going on. He has taken my concerns seriously and has never once made me feel dumb for asking questions. The nurses and staff in this location have been good, as well. I have never had an issue making appointments or getting someone on the phone to speak to. I have no complaints, and coming from me that's a pretty big deal because I generally like to complain. ;) read more

I've been taking my parents and my in laws and my family to Dr.ghazi for years all of our family , she is very knowledge , patient and friendly and caring,simply the best ,she will answer all your question without rushing you,and will refer you to specialist of you need to , office is very clean, minimal wait time, Cecilia, her assistance is one of the friendliest and caring medical assistance I've ever seen, recommend dr ghazi to everyone who's looking for pcp read more

Amazing Office! Dr.Kamarei, and her staff did an excellent job of helping me. Her staff was quick to attend to everything I needed, and the doctor was amazing. She took the time to talk to me, answer all my questions, was kind, patient in explaining and answering all of my questions and needs regarding my injury, and was very thorough. It was right before their lunchtime, and she didn't make me feel rushed because of that. This doctor and her staff was amazing, thorough, and excellent. I am so blessed that I got to see Dr. Kamarei today!! :) read more

They called me to make an appointment, a follow-up for my asthma, told me to come in. And once I showed there with my three-year-old daughter, they told me I couldn't go in and see my doctor. Because I had a cough (cough occasionally), but was negative for COVID-19. (Tested 2 days ago and my 3 year old is in perfect health.) And when I made the appointment the person did not ask me if I had any symptoms that would not be acceptable to come into their office with. Thank you doctor Hector Tortes and team members. read more

I am so happy to have Doctor Ghazi for my x husbands primary physician! After 7 years of long drawn out medical care for my x husband who I care for finally a doctor who goes above and beyond to make sure her patients are treated properly. This woman actually took the time to review 7 years of on going medical care that was not making any sense to me. The patient was obviously not receiving the right type of medical treatment or given correct meds for his condition. Finally a primary doctor who genuinely cares for all parties involved in my x husbands treatment. Her staff is wonderful very professional and on top of incoming calls and same day appointments, needed referrals, and medications needed that day. A shout out to Veronica who has helped me so much for the last year she is the best! My x husband has terminal liver disease and I have seen 35 different doctors in the past 7 years and I can tell you Dr Ghazi is the best of them all! If you are looking for a great doctor who is smart, will fight for you, honestly cares about you and your family and is sympathetic to what ever your situation I urge you to make an appointment with her. You will be happy your did..trust me! Thank you to Doctor Ghazi and her staff for helping us you are the best! read more

Sahar thank you Accepting me as an walking patient that was nice of you I never forget it You always helping me and my family you are the problem solver God bless you read more

You always have to wait at least 30 mins for your appointment, regardless if you book the first available appointment! Chase your prescriptions that your are promised Dr Kamari will get to the same day! Stay on hold waiting for someone to pick up your call! read more

I had a wonderful experience with these professionals including Dr. Fightlin and her assistant, Melissa. I came in for an annual physical and these two medical professionals were awesome in every respect. Dr. Fightlin was informed, responsive, and engaging, and Melissa performed the vitals and EKG swiftly and with humor. When Dr. Fightlin asked if I needed a flu shot I said yes, and her assistant Melissa came in and administered the shot so expertly that I was unaware she'd completed the injection! So awesome to have these skilled professionals on my team! Gregory read more

Good afternoon, I would like to personally thank Sahar patient care coordinator. She's very professional in assisting us, we need more people like her in our health care industy... read more

Sahar was approachable and easy to deal with, helped me a lot process my paperwork fast and clear.

I changed my primary doctor about 2 months ago and now dr Siamak Zamani is my doctor I can't say enough about him he is excellent doctor never rush you answer all of your questions he is very caring about his patient and that's very important to me never have a problem to make appointment and front ladies are very nice I highly recommend this doctor.thank you so much dr Zamani you are the best read more