This is the first review I have ever written, and unfortunately it is because my experiences with this office have been consistently unacceptable. The level of disorganization, lack of communication, and disregard for patients' time is shocking. On multiple occasions, I have needed a basic referral for an urgent medical concern. When I explained my current symptoms and expressed that I was concerned about the urgency of the situation, those concerns were completely dismissed. There was no sense of urgency, no meaningful attempt to help, and no indication that anyone was actually listening. Getting ahold of someone in the office is difficult enough. Once you do, you are met with staff who seem uninterested in helping and unwilling to take ownership of even the simplest patient concerns. What should have been a quick referral process instead required an in-person appointment, extended waiting, and significant time away from work and daily responsibilities. What is most frustrating is that appointments do not function like appointments. Patients are expected to arrive at a scheduled time only to sit and wait for long periods in a crowded, poorly managed waiting room before being called back for visits that last only a minute or two. My time appears to have no value to this office. Healthcare providers have a responsibility to listen to their patients and take concerns seriously. Instead, I left feeling dismissed, unheard, and frustrated. When a patient is describing symptoms they believe require urgent attention, the response should never be indifference. Patients should not have to fight this hard for basic care, communication, or referrals. This office needs to take a hard look at its operations, patient communication, and overall standard of care. Based on my experience, I cannot recommend this practice to anyone who expects timely care, professionalism, or compassion. read more

On the positive Dr Globus is thorough, caring, and listens to his patients. And very knowledgeable. NEGATIVE his staff NEVER answer the phones, it takes over a week and to answer TEXTS. They DO NOT care about if you need refills or not. Shameful how they are allowed to control my health. PLEASE DR GLOBUS read this, your staff are ruining your reputation. read more

Like many others in the comments, I like Dr. Globus, his notes on our past visits are extensive and accurate, and he follows up. If I could seperate him from his office staff, Id give him 4.5 stars, but his office staff are another story. I am genuinely not sure why they even have a voice mail option, they absolutely WILL not call you back. I once had to leave 3 messages before I actually could get someone on the phone. When I finally did and introduced myself, the person I spoke to let out a sigh, cut me off, and explained how I was wrong about my prescription. Based on the amount of reviews, and the length of time speaking to the same issue, I really hope Dr. Globus will take a hard look at the administrative side of his practice and bring up the standard. read more

I have been a patient of Dr. Globus since he first opened his practice. Dr. Globus is a physician who follows the Hippocratic OATH I SOLEMNLY PLEDGE to dedicate my life to the service of humanity; THE HEALTH AND WELL-BEING OF MY PATIENT will be my first consideration; I WILL RESPECT the autonomy and dignity of my patient; I WILL MAINTAIN the utmost respect for human life; I WILL NOT PERMIT considerations of age, disease or disability, creed, ethnic origin, gender, nationality, political affiliation, race, sexual orientation, social standing, or any other factor to intervene between my duty and my patient; I WILL RESPECT the secrets that are confided in me, even after the patient has died; I WILL PRACTISE my profession with conscience and dignity and in accordance with good medical practice; I WILL FOSTER the honour and noble traditions of the medical profession; I WILL GIVE to my teachers, colleagues, and students the respect and gratitude that is their due; I WILL SHARE my medical knowledge for the benefit of the patient and the advancement of healthcare; I WILL ATTEND TO my own health, well-being, and abilities in order to provide care of the highest standard; I WILL NOT USE my medical knowledge to violate human rights and civil liberties, even under threat; I MAKE THESE PROMISES solemnly, freely, and upon my honour. I agree with other patients that the phones should be answered, but he is organized. He follows up on recommendations he made at our last visit and is my advocate when a specialist does not follow through with their treatment for me. He saved my life 3 times when other physicians misdiagnosed me. To me, that is a great physician. Thank you, Dr. Globus, for not rushing me out the door, like most medical offices do. read more

First of all, you almost always don't get a person picking up the phone to make an appointment. Then when you get there you will have to wait at "least" an hour to see the Dr. I waited two hours ... The reason I went/go is to simply get my prescription filled. I understand Dr is trying to do his job, but when all he does is suggesting to do colonoscopy mammogram, bone density test, when last Pap test was done and suggesting to take hormone pills for my menopause ? This is my OBGYN's job ! This is every visit ! On top of that they send prescriptions to the wrong pharmacy... and This happens almost every visitation. This is my experience. It's why I wouldn't recommend him. The Staff , the Dr ... no thank you. You do your blood work but never calls you with the results and to top it off they claimed my insurance with the wrong code and got a crazy bill. Went to the Dr office to drop off the bill from the lab and the receptionist kept doing her job without looking at me while I am explaining the reason of my visit ... I can go on and on . .. can't find my file, etc etc etc read more

I have had a wonderful experience with Dr. Globus and his staff. He spends time listening and honors what I don't want to do and is very professional. His office staff has been very quick to returning phone calls and working out insurance details with the pharmacy. Highly recommend! read more

I have been a patient here for several years dr globus always takes the time to listen and do a complete exam

I called and left a message because they don't answer their phones during normal business hours. They never even called me back. Time to find a new Dr! read more

Unorganized office staff. No issues with the doctor if you manage to see him after passing through the office staff. Stay away if you want to keep your sanity! read more

Dr Globus is very good doctor he actually listen to you and take care of your family health issues I have nothing but good things to say about Dr Globus great staff and very convenient location. read more

Dr, Globus is old and slow, Too lazy to learn how to use a computer and keep patients waiting for hours before AND after the appointment. Can't seem to keep his head on straight. Maybe time for an investigation?? read more

Dr. Globus is a tremendous Medical Doctor. He is so thorough and due to his extensive training - war time MD as well as USC County ER MD - this guy has seen it all. I have been a patient of his for over 12 years. He has helped me through multiple issues, and provided straight-forward recommendations. He always takes the time to review everything - so genuine and caring. So many doctors can't wait to get you out of the room as they over-schedule. This is definitely not how Dr. Globus treats his patients. His office staff - mainly Gloria and Lisa are extremely nice and accommodating. Yes, there have been times when I have had to wait for a few extra minutes but it has always been worth it. If you want to see an extremely knowledgeable, caring doctor then I would highly recommend Dr. Globus. read more

I had a great experience at Dt Globus' office. The staff were all super friendly and I didn't wait long at all to meet with the dr. Making an appointment was easy and when I called with questions they helped me right away! Dr Globus took his time in listening to all my questions and concerns. I was able to do several tests there which made things extremely convenient, including a blood test. It was so nice not having to go to quest or labcorp to get a blood draw and it's only a $20 fee for the blood draw. Totally worth it. So happy to have a new GP! read more

Great doctor! TERRIBLE office staff! Phones are not answered- They do not call back in a tingly manner if AT ALL! If they do answer, they put you on hold and then hang up!! So unprofessional! Rude! Ironically, when you're in the office, people are just sitting there behind the desk not doing much. Wait rooms always empty! read more

The Doc (Jeff) is amazing. A throwback to ole-timey doctors that care about the person and family! I couldn't be more happy with a General Practitioner. His office staff Igor to, but way to busy it seems. Gloria is AMAZING, and seems to do a lion's share of the Front Office work, but they have another lady named Lisa, who answers phones, talks to you Re referrals, and takes messages for the doc and his wife, she is absolutely HORRIBLE! She talks to everyone like they're an imbecile, and can't answer a direct question to save her life. She presents herself as a "Gate Keeper" but has no authority or follow through it seems. She makes a 5+ star practice barely worthy of a 3. read more

I left a Dr to find a understanding Dr he is understanding however his staff not so much , I waited an hour to See the Dr with an appointment, my reason for being there was to get a new cholesterol med that was suppose to be called in a week prior , well while I was waiting they called in my prescription that never makes it to the pharmacy and now 3 days later still is not there Lisa has talked to me rude for that absolute last time I'm done with your staff they are killing your business all of them and I'm putting a grievance in with my ins company you are not doing this to anyone else Lisa you are so rude and your apology keep you you sound like it so bothered you to call so guess what you can do with your meds bend over I'll show you read more

I like Dr. Globus, he's been my primary care physician for several years. However, I can never get an appointment. 3 separate times I've called and called their office and they don't answer after several attempts. I leave a message and they don't call back. One time I went in right after they opened and they told me they had no appointments all day. What good is a doctor that you can never see? I had to change my primary physician. read more

DO NOT GO HERE I would give a 0 star rating if possible. This office is HORRIBLE...I have only had 1 in-person visit which was my first visit there and I had to wait a hour and a half PAST my appointment time to see Mr.Globus. Then he perscribed me 6 prescriptions in a less then 20 minute first time appointment seeing him..alittle prescription heavy. THEN I went to mission hospital to have a X-Ray of my lower back done cause it hurt to sit. I had that done in September of 2019 and heard nothing back...Called 4 MONTHS later 6 times No answer only straight to voicemail and I left 5 voicemails 5 different times over a 1 week period and they DIDN'T even call back to give me my results now its almost march 2020 and I dont know what my results are. OH and they NEVER ANSWER THE PHONES you can leave a voicemail but GOOD LUCK getting a response. AND the front office staff told me I would be getting a referral to a GI doctor in about 3-4 day's in the mail and I NEVER GOT ANYTHING!!!! So if you want a doctor who OVER PRESCRIBES and NEVER CALLS YOU BACK and NEVER ANSWERS THE PHONES and NEVER GOES THRU WITH WHAT THEY SAY THEY WILL DO....then this is the doctor's office is for you. read more

I had to pick a primary care physician for my Anthem Blue Cross insurance. I decided to choose Dr. Globus because he was close by. This turned out to be a good decision. There is a wait once one gets to the office, but this is generally normal for doctors - and we have seen our share. Dr. Globus is A very through doctor - each and every visit. He will ask about your history and will follow up on everything from previous visits. He is proactive and listens to any questions or concerns you might have. He will write prescriptions for you as needed. He will advise on insurance issues. He spends a lot of time with his patients - so this is why there is a wait in the office. Bottom line: Dr. Globus is a very responsive and approachable GP. One of the best I've seen in years. My wife liked him also and has decided to become a patient. I have been to over 10 doctors in the past few years and so I have some little hard-won experience. He is worth a look. PS: there is a pharmacy next door to his office. read more

Update: In a nut shell my first visit wasn't good. 1 hour wait, ended up walking out not even being checked into a room. The office manager gave me a call back few days later for new appointment. Went in next day, all went smooth. Met the doctor who is a very nice gent (and veteran) as well as the office manager and the nurse who assisted the doctor. Thank you for a welcoming second visit. read more

I had a hard time trying to find his office, since the address is not highly visible from the street on Oso Parkway. I waited about 10 minutes before I was seen. The office is bright, and large. Beyond the waiting room were the office staff going back and forth. The staff are friendly, engaging and very polite. Dr. Globus, a tall middle aged man, was very friendly, with a quick witty sense of humor. I found him to be pleasant, chatty and a bit hyper, as I tried to explain my ailment...he kept cutting in. Passionate about his work. He is very thorough and explains everything precisely. He is a very good physician. Amazing bedside and Dr. to patient manner. Very engaged. So refreshing! I wish his staff was just as diligent, engaged, and professional. However, would recommend him to anyone for Mission Viejo South County. read more

Dr. Globus is the kindest, most thorough, most knowledgeable doctor I have ever been to. He has now been the primary doctor for my husband and I, as well as our friends and family. It's a small, personal practice, which is hard to have in this highly populated area. So if you want a doctor that actually cares about you, all of you...how your health, your personal life and mental health are all connected...like doctors used to be...it is SO worth making multiple calls to make an appointment. Dr Globus literally saved my life and my husband's life. He feels like a friend or family member to us now. There is a special place in Heaven for Dr Globus. What a good man and a fantastic doctor. read more

Dr Jeffrey Globus is the best primary physician in orange county and the whole world. He helps me and all my family from annual physical, sick visits and minor procedures. Dr Globus's staff is great specially Mina the office manager. If are you looking for a doctors who is kind, smart and very knowledgeable, Doctor Jeffrey Globus is the one you can trust. read more

Outstanding Doctor who takes time with his patients. Explains every little ache and pain and the results of blood tests. Even recommended that I see an Urologist as my PSA results for 4.1. Great office staff and have never had to wait more than a couple of minutes. I always stop in when I'm near his office to say hello to everyone and Doc always comes out and shakes my hand and asks how I'm doing. At 78......I'm doing great thanks to him. read more

So. To be clear this review is not based on actually interacting with the doctor. It is a review of the office staff. The previous reviews have been about Dr. Globus' wonderful bedside manner, which I can neither confirm nor deny. Except to say, that having waited OVER AN HOUR and my children not being seen (we only came to register!), it may be worth balancing spending SO much time with each patient and not making others wait SO long. My issues are with the front desk staff and my lack of confidence in a doctor who would hire such staff. When we came in there was no one else waiting, there were no less than FIVE people working behind the very small reception desk and yet no one greeted us when we came in, no one smiled or made us feel welcome. After waiting in the waiting area, we were called back. Then we waited in the examination room. And waited. Then someone came to weigh and measure the boys and tell me we are just waiting for the doctor. I suggested they could've weighed and measured whilst we were waiting in the waiting room. Anyway, after waiting several minutes in the room, I went and stood in the hallway to find out what was going on. The wife of the doctor, the resident nurse I think (?) walked by and never made eye contact or said anything to me. If I was running an office and I saw someone looking confused in the hallway, I would stop and ask if everything was ok. Right? After a few more minutes, I went to find this person and started to explain and asked why we were waiting so long. Then, the front desk manager came up to be involved in the conversation and tried to defend himself to the Drs wife by saying it was partly my fault for the waiting because I had asked him to get their practices leaflet (from two feet away). Then, I was done. Completely done. I asked for all the paperwork I had filled out and left with my kids. It was astonishing. I never write reviews but I had to this time. This office needs to address their customer care policy. An office is more than the doctor. read more

Dr. Globus is an amazing Doctor! I relocated from northern CA to OC during the fall of 2014 and I was referred to Dr. Globus during this time. He is a throw back to the good ole days when your doctor took a personal interest in the 'total you'! So much so that I often end up sharing everything with Dr. Globus & he never seems to mind. He clearly cares deeply! His wife assists in the office and his office manager, Mina is another saint who follows up on my lab sips and pharmacy orders with a personal touch that I have never experienced before. For a single woman in a new area this type of TLC is truly priceless! But I would recommend it for All! After all who doesn't want a doctor/doctors office that truly cares about the 'total you'? I highly recommend Dr. Jeffrey Globus and his entire crew! read more

Horrible! Wait time is absolutely unacceptable . Every time over an hour wait. In addition, requires an appointment every few months to go over progress (of what I don't know), just for insurance billing. A hassle every time with staff to get prescriptions filled. Pharmacy calls are never called back. I am now looking for another doctor in my network. Very frustrating experience. Chaotic office . They rarely answer the phone and are lax at getting anything done. . Don't know how they are still treating patients. Nice Dr. but understaffed and unprofessional. read more

I waited months to write this review to be sure I wasn't too emotional and reactive. Now that I've had time to consider my experience, I can tell you now, this is one of THE WORST medical experiences I've had in my 52 years on the planet. The business is poorly and cheaply run, the office staff act as if they are on break 24/7. There's always about five of them chit chatting up front doing absolutely nothing, yet, all manner of communication is antiquated and unorganized. For example, try downloading their paperwork to fill out in advance. They scanned and uploaded documents instead of properly uploading them which makes it a nightmare to download, print and fill out. You'd think at least one of the five people would consider the concept of professionalism...but nope...this office doesn't care about professionalism. In September, Dr. Globus met with 18 year old daughter to discuss her severe anemia that resulted in an eating disorder for which she is in recovery for. He lectured her about her eating disorder stating that "maybe she should think about someone other than herself in order to overcome her eating disorder". Clearly this man hasn't the slightest idea of how eating disorders work. He continued to lecture her on her lack of initiative in finding out what she wants to do in life. She stated that she may want to go into investigative work or law enforcement. His response was "well what have you done about it; obviously nothing and now it's probably too late. you really should have started doing things sooner like the explorers or something.". I didn't realize our doctor's appointment was actually career counseling. The air conditioning was broken so we used his wife's medical office next door. He brought his intern in to take my daughter's blood. The inexperienced intern performed so badly, that she had to attempt to take blood THREE TIMES from my daughter before being successful. Then she said, I'm not sure I got enough , we'll figure it out. After the intern left, blood started running down my daughter's arm due to the poor job performed. I called a week later to inquire about the results, left a message, no call back. I called another week later and the front desk woman said "yes I have your message right here, we are not able to access the results yet." Oh ok...ya, thanks for updating me. What doctor's office can't upload lab results after WEEKS???? They finally said that they got the results and gave me some OTC vitamin supplement recommendations for her. The doctor we saw after Globus stated that the vitamin recommendations were not sufficient and that my daughter is so anemic she may need a blood transfusion. Wasn't even on his radar because he was too busy shaming her for not being a productive enough teen in his eyes. STAY AWAY FROM THIS QUACK!!! read more

I read all these reviews before I wrote mine. I agree that Dr Globus staff should schedule patients so that we are not waiting for an hour. With that said Dr Globus saved my life. A PA at Hemit hospital missed diagnosed me and told me i had urinary track infection. When i came in to see Dr Globus on Monday he said something doesn't seem right, had me go in and get an MRI with Blood work and discovered i had an acute diverticulosis. Dr treated me in his office and i he healed me. Yes, you may have to wait, because he cares about each one of us and wants to make sure he hears your concerns and your symptoms. He doesn't rush you out so that he can see as many people as he can to get rich.. How refreshing it is to have a medical Doctor who was a surgeon slow down to hear you!! It's not a common practice of medicine today! Thank you Dr Globus for taking care of me and my family all these years! read more

The office staff is incompetent, poorly managed and unprofessional. They sit at the front desk, doing nothing but talking amongst each other. My file is never up to date when I go to my annual exams, the wait in the lobby is way too long and then much more waiting in the exam room. No one answers the phone or replys to emails for days. I like the Dr. but he reads the file and then asks questions about things that happened years ago and not focusing on the reason we are there until the entire file is reviewed. Then someone forgets to send a referral or a prescription and you are left to wonder what is going on and when or if you will get it. The Dr. has volunteers who come and go and that may be part of the disorganization and incompetence among the staff. Very frustrating when you need to get an appointment, referral or prescription and no one can break away from gossiping at the front desk to help you. To the Dr: Get a real manager who can get the staff to do their job and you will get 5 stars. So many Yelp reviews complaining about the incompetent staff going way back years and still the same. I guess the Dr. just doesn't care about these problems. read more

Dr. Globus was my husbands physician but after a recent series of events, Dr. Globus is no longer his physician. The office is poorly managed and the staff is not properly educated. I would rate this office zero stars. read more

Glad I switched PCP's and came across Dr Globus as my new PCP. He's very attentive and addressed all my questions and concerns! I dread appointments and having to meet new people but I felt well taken care of at my first visit. read more

After a year with Dr. Globus, I find him a through physician and professional. However, his staff is totally the opposite. They chit chat and it takes with my previous appointments 30-45 minutes to even be called. They don't return calls, their appearance and attitude are not very positive. They need to be trained as clinical assistants or be replaced. This is the reason I am finding another family doctor read more

Excellent, intelligent and caring Doctor i ever had! Every time going for a visit he goes back and reviews my past complaint/symptom/medical history .His bedside manner is impeccable and genuine. I am always impressed and happy i have him as my Doctor. On my first visit i was early for my appointment and was waiting outside. The Dr arrived before all the employees he opened the door took my insurance/information and was in his exam room within minutes .Usually other Dr's would have made you waited for the front staff but NO he took it upon his self . read more

Must have called 15x trying to make an appt and each tmie the operator would answer the call and hang up on me. Then I tried to call the billing office to just try and get through to anyone and she put me on hold for 10 min and never came back. Finally I hung up and made an appt with another Dr. read more

I like Dr Globus, but I have been calling for over two weeks and have gotten zero return phone calls. Very disheartening.

I think Dr.Globus is a phenomenal doctor. He's someone that truly cares about the wellness and the health of his patients. A lot of doctors now a days only think in terms of profit. And it's like a revolving door of patients coming in and out. This results in very little time spent with the actual doctor which in turn means lower quality of care. However with Dr.globus you have his full attention as a patient. He will gladly spend 30-60 ministers with you IF you have something you need addressed. That's the sign of a great doctor medicine should be about quality of care. To get that you need to communicate with your provider which can take time. If your looking for a amazing primary care doctor than you've found it here. read more

Dr. Globus simply has the best bedside manner of any physician I've ever been treated by. He listens and honestly seems to hear and consider the patient's entire situation. He seems to also have a decent sense of humor and shows a high level of respect for his staff and patients. AAA+ read more

Doctor globus is amazing. He's definitely one of the best doctors in town. He's very willing to sit with you and listen to all of your complaints. On top of that Mina is amazing I e never had someone draw my blood so efficiently. And Gloria is amazing making sure that everything gets handled. I don't know what other people have experienced but my own is that this is a amazing practice with amazing staff. read more

I am 49 years old so the annual physical is part of my normal life. I have never had much cause to say anything about a doctors visit but that changed today. Dr. Globus is great. He recently opened this practice so I know he is looking for new patients but for now anyway, his attention to his patients is AMAZING. He is smart, funny, and a super patient doctor. if you hate the clinic mentality go see Dr. Globus. This practice is a jewel in the busy local medical business. super easy to find. right next to the pharmacy in the oso medical plaza. Clean, friendly and comfortable office. I HIGHLY RECOMMEND. Dr. Globus is the kind of neighborhood doctor that every community should have. I have blue shield ppo. The blood test and small biopsy of a discolored mole on my leg was utterly painless. read more