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    Optum

    1.0 (1 review)
    Closed 8:00 am - 8:00 pm
    Updated 3 months ago

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    1 year ago

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    CareMount Medical

    CareMount Medical

    2.0(7 reviews)
    0.1 mi

    I called Optum, Yorktown, for the first time, to schedule a dermatology…read moreappointment. They asked me what was the reason and I explained I had (3) white tiny cysts around my eye area and years before I had a tiny cyst on an eyelid, did not pay much attention and after sometime it grew, became very uncomfortable and at times painful, it required surgery to be removed. The day of the appointment I arrived at the facility minutes before the appointment The waiting room is a very large area with a receptionist desk in the middle. I was told to have a seat. There was a man sitting there who after a while got up and got in one of the elevators. I was the only patient there and waited for about 30 minutes before I got up an approached the receptionist desk to find out how much longer I had to wait. She told me to go around the partition behind her desk to a second waiting room that was empty at that time. I had a seat and waited for another 10 to 15 minutes. I was getting impatient and then another patient comes in. About 10/15 minutes later the nurse called that patient. I was ready to leave but my husband convinced me to stay. After another 10 minutesI was finally called and as I was approaching the room there was a woman in a white coat by the door. I assumed was the doctor, who look at me and said those are not cysts that is Milea, Keratin deposits(I had never heard about it) we cannot treat you must see an esthetician. She also told me if she had to treat me she would have to charge a very high amount. When I got home I googled Milea and found an article that described it as tiny cysts and advised a visit to a dermatologist. I also found out that the woman I saw was not a doctor but a physician assistant. I decided to remove those cysts myself. Weeks later I received information from my insurance company that they had received a bill ($300.00) and had paid $83.02 to a doctor, whose name I did not recognize for services provided to me. I called my insurance company to let them know I had not seen that doctor and when they informed about the office location I realized was about that visit to OPTUM where I was not seen by a doctor and did not received any treatment. I filled a greivance w/insurance company. Later I received another bill from Optum to pay another $40.00. I was outraged and felt deceived I asked to set up an appointment with a doctor dermatologist, not a physician assistant, waited for about 1hour with no apparent reason, the place was almost empty, did not see a doctor, did not get treatment and they had the nerve to charge the insurance company $300.00 and send me a bill for $40.00. I called the office to complain to the office manager and the receptionist told me she was at another location and she did not know when she would be in. I left a message for the manager but I have not heard from her. They sent the $40.00 bill to a collection agency. IT IS DEMORALIZING TO REALIZE THAT THE PRIORITY OF A MEDICAL FACILITY IS JUST TO MAKE MONEY NO MATTER HOW.

    My doctor, a person whose dedication and expertise I respect, gave up a small practice to join…read moreMKMG with some reluctance. He knew he would lose the ability to control much of what he had, but gain the exposure, technology and benefits the large, interconnected group offered. Several aspects are the negatives expected - call in menu cascade, longer hold times and revolving personnel at the front end. At the office end, his regular nursing staff and reception staff in the Yorktown location provide the best GP experience and responsive medical care you could ever hope for. The best, hands down.

    Optum - urgent_care - Updated August 2026

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