They are efficient, w/ good selection and open late. Been going for 2+yrs. $ have always been reasonable sometimes stellar. I noticed other people have complained about the service, I don't see it, they may not be the bubbly types but they are not rude or dismissive. I don't usually bother writing reviews, but I felt this place was being given a bad shake. Note: (4* )for overall presentation and sometimes they are understaffed during rushes I believe (5*)is perfect, only 5-10% get it with me read more

I've been buying my smokes here for years. Love them. Always friendly and remembers what I prefer. Clean and organized well. Always has somethng extra to look at. Prices are bit high, but that's not their fault. Convenient and good parking. read more

The woman (The Owner, I think) is beyond rude. She has 0 customer service skills and rushes you to buy. I bought a battery from her that she said just needed to be charged. Brought it home and charged it and it still didn't work, brought it back to her and she refused to take it back. When she finally agreed, she threw my money at me... I swore I would never shop there again ( it's been a couple yrs) and I haven't nor will I ever step foot in that store... read more

I sent my mentally handicapped son into the shop to buy a carton of L&M cigerettes. I usually get them at discount cigerettes for $70 including tax. he came back with the carton a $6 in change from $100. they charged him $94 for a $70 carton of smokes. I'm beyond livid. read more

Same experience as everyone else. Bought a defective devise and they did not care at all. Worst customer service I've ever had at a vape shop! read more

Bought a replacement part for my vape here yesterday from the lady when I tried to attach the replacement part the thread wasn't deep enough so caused it to not screw on so I took it back today and the husband refused to trade it said something was wrong with my vape then refused refund AND refused to sale me a new one! Was my only place I bought my stuff from but Don't think I will be doing business here anymore read more

They get 1 star because I HAVE to give them something. My first trip to this shop they sold me a defective E- Cigarette atomizer. I took it back to exchange it. They told me I broke it. It was never used. I suggested to the owner that he not sell those types since they were a very cheap product. The wife came out of the back to yell at me. Said I didn't know what I was talking about. I have been vaping for 2 years and have had the pleasure of using the best products. They have been slowly integrating the e-smoke products into their shop over the past year. I do not recommend this shop. They sell inferior products and treat customers awful. I went directly to Madison Smoke shop on the corner of Main and Madison (behind Taco Bell). They had a HUGE selection. The gentleman working the counter was very friendly. read more

Horrible absolutely horrible....came into pick a wax attachment for my mod an actual Atomixani nemesis retails about $190. The owner showed me his attachments and looking at the boxes could already tell they were knock offs (missing trademark/copyright signs, slight alterations to name brand logos) and told him I was no longer interested. He kept telling me they were top quality and legit and will work perfectly. I again stated I didn't want to buy one and began to look at his eliquids. While I was browsing the flavor selection the guy removed my aerotank and put on his wax attachment to show me it will work. I became very irate as I had told him no I was no longer interested, when he went to remove the top the threads were stripped and his knock off attachment became stuck on my mod. He tried telling me that my mod has the stripped threads and that I ruined his attachment and had to pay for it. It l told him there was no way i was going to pay for it as i told him I wasn't interested and that his attaching it caused the problem. He told me he was going to call the cops. I told him to go ahead and do so and that I'd have them review his security tape and then would try to have destruction of property charges brought against him as well as a complaint filed with the orangevale chamber of commerce. He and his son or employee worked on removing their faulty attachment before finally getting it off once it was removed they thuroughly damaged the top to my mod my aerotank is now stuck. DO NOT SHOP HERE THEY ARE CRIMINALS. go to Jay's smoke shop on Madison and Main or Fumare on Sunset and Hazel they sell legit products and don't break your items read more

Stay away from this place. They have a sign that states there is a $0.69 charge to use an ATM card for purchases under $10. My total was $10.64. They attempted to charge me the $0.69. I told them that is BS. Advised I would never be back. They said fine. I said I will tell everyone I know and then some. They did not care. They don't care about there customers. The old man in there starts yelling in some foreign language. Then he called the cops. This is not my first time with a bad experience here. This is just enough to make me write about it as I wait for the police. read more