This was the beauty hotel we stayed in when in Porto…read more The staff were extremely friendly and made us feel welcome. We felt like high rollers! Haha! We were offered a glass of port wine on arrival and the bellman taking our bags to the room unprompted! The room was very clean and spacious too! It was definitely a five star experience without the five star price tag!

Stayed at this hotel for 3 nights in December in a Deluxe Double room and it was wonderful! My…read morefamily and I booked 3 separate Deluxe Double rooms. Hubby and I arrived first because we took an earlier train from Lisbon. Initially, the other two rooms were on the same floor and ours was on a separate floor so I asked if it was possible for us to at all be together on the same floor, if not all of the rooms could be next to each other. They ended up upgrading us to a really nice suite! It had a little terrace you could open up and a separate sitting area. Lucky for us! Not so lucky for the other two rooms. Though their rooms were nice too, just not as spacious. Here are some of the pros/cons of our stay: Pros: -Spacious and clean rooms -Nice public sitting area outside of the suite rooms, where we could meet up before heading out -Mini fridge with bottled water and Coca Cola -Each floor has a different theme, which I thought was really cool. You'll see a different scent-themed decor (and smell) for each. For example, one floor was coffee, another was chili, and another was star anise -Very reasonably prices. We booked through Hotels.com and paid maybe about ​​€110 per night, including taxes -Great location! It's right in the center of Porto and most of the tourist attractions and good restaurants are 5-10 minute walk away -Huge bathroom with his and hers sinks and plenty of space underneath for your toiletries -Comfortable beds/pillows. Although it wasn't a true King size, more like two twins pushed together but I think that's just a European thing -Bath robes -Free welcome drink at their hotel bar (which you don't have to use on the same night as you check in if you're too tired) -They let us check in early at around 12:30 even though check-in is not until 2 or 3 Cons: -There is construction going on outside so it's a little bit more difficult (though not impossible) to get an Uber outside. We took an Uber from the Santa Apolonia train station. He couldn't drop us off right in front but it was still just around the corner, so it wasn't terrible even with our huge luggages Honestly, I can't really think of any cons other than that. Highly recommend Pestana Porto. Might be one of the best hotels I've stayed at in Europe!

Great hotel at a very reasonable price! Breakfast buffet was top notch! The restaurant as a whole…read morewas really good! We were seriously surprised as most hotel restaurants are just "meh," but they really prepared some nice dishes, and great desserts! The staff made it even better! Yes, I'm using a lot of exclamation points, but they deserve it! Friendly, great English ability, attentive and just very friendly. I'd definitely stay here again, and if you've never, you should!

I heard so many terrible things about hotel in Portugal and InterContinetal Lisbon and Holiday Inn…read morePorto Gaia are my favorite hotels during my visit at Portugal. Holiday Inn Porto Gaia is the best holiday inn hotel which I have visited so far. It is very lovely, clean and charming. Nice and polite staffs and good quality breakfast every morning.

Stayed here three days as part of our Gate 1 Portugal tour. The Grocery is a block away. The…read moreBotanical Garden is three blocks away, and is free. The Breakfast buffet is very good including a Cappuccino machine and fresh crusty loaves of bread you can slice. They also have Nutella crepes and crispy Croissants. We enjoyed staying here.

I'd give more stars if I could. The handsome front desk concierge, Miguel, was fantastic! Hands…read moredown the best customer service I've experienced. We were welcomed with a glass of delicious Port wine. The room was fantastic and impeccably clean. The bidet was awesome! 10/5 's to Miguel, he truly made us feel welcome.

The reception area was a bit confusing, I initially thought the security counter was the reception,…read morebut the actual one is inside the room. The hotel itself is old but has a charming, aesthetic vibe and is a pretty cool place to stay in Porto. The breakfast was good, and the location is great. The pool is on the smaller side, and I didn't get to use it since the weather wasn't ideal during my stay. It also has a unique old fashioned elevator with a couch, which added to the experience. Overall, it was a cool stay, though they mentioned they'd give me banana bread, and I never received it.

The hotel is located in central Porto and is a walkable distance to every major tourist location,…read moreincluding about a 30-45 min walk to the Port houses across the river. The hotel is beautifully appointed, having recently been renovated, with attention paid to period details. I was impressed by the delicious breakfast service. I particularly appreciated the attentive and extremely friendly service of the hotel staff, some even referring to me by name multiple days after checking. I felt the staff went out of their way to make our stay enjoyable. We splurged for the junior suite as we had 3 of us traveling together and it was very comfortable with the addition of a cot in the room. Or note, the restaurant has an extremely tasty and affordable happy hour with 1€ oysters on the half shell. I look forward to visiting again soon!

Free afternoon snacks were promised but not available when we went to the terrace, even during the…read morehours listed. They "closed early". So we thought we'd just pop some popcorn, but there were no microwaves in the entire hotel. The one in the lobby was "broken"or that's what the staff said when we asked if they could pop it for us. I find it odd that there's only one microwave for the entire place. Small Blood stain on the comforter when we arrived. Weird, poop-like smell constantly in the room. A/c only adjustable by 1 degree. I read that free port wine was included with the room, never saw it or was offered it. I felt that someone from staff could have offered something to make it better, but no one did. I did not like this place at all for the price I paid.

Funny, on my way to the hotel, I passed a Catalonia Hotel whochbwas down the block. I almost had…read more2nd thoughts of staying at Premium not knowing what to expect. Although I only stayed for 1 night, it was a super stay. My friend and I arrived early and had the warmest greeting from the front desk. Cleiton R and Carolina B. They had such great smiles we instantly felt at home. Although the room was not ready since it was only 11am, we asked to store our luggage and they did without hesitation. Cleiton, since he knew it was our 1st time in Porto, took out a map and circled many places for us possibly to visit. We actually went to many of the places he had circled. We came back after 2pm because we purchased a few items and since we had a tour beginning at 3pm. When we came back Carolina informed us our room was ready. The room was decently spacious and modern. The bathroom was really nice. We freshened up quickly and both Cleiton and Carolina were there and let us know of the happy hour the hotel has between 4 and 6pm. Unfortunately we were not going to be back in tume, but they also let us know about the rooftop. We came back from our Port Wine excursion and we stopped at the rooftop. It was empty at the tune but met a young Argentinian man who he and I clicked right away. Ended up speaking to him for quite a few mins. He gave us restaurant suggestions in the area and we went to one of them and it went perfectly. The next day, as we checked out, we saw Cleiton and Carolina again and they expedited our check out flawlessly. I do have to mention the 2 people on the bight shift were also very nice!! We also got a bar of chocolate as a goodbye present. I rarely give out 5 stars, but everything worked out so well, I had to give one to Premium. I would happily stay at a Premium Hotel again!!!

Today is Valentine's Day. We arrived from a whole day's drive and we were greeted with Port wine,…read morelovely red colored cookies and strawberries in the lobby. What could be better than that? Check in staff are very friendly and helpful. After we were checked in, she showed us all the must visit sites on a map! This hotel is centrally located to nearby sites. Hotel room gives a very luxurious feel for an affordable price. Our booking includes breakfast too. A great start to a good vacation.

We landed in Porto relatively early, but we were able to drop off our luggage while waiting for our…read moreroom to be ready, so it was very much appreciated. The room was booked for two adults, my sister and I, and was very comfortable, I especially liked the bathroom. There was also a pool with a view on the roof (a bit narrow, but what a view!). The staff was also very welcoming from start to finish. I will probably stay at this hotel on my next visit as it is really well located.

We were reserved for one night stay at the end of a very long tour through Europe…read more The hotel is modern in appearance, the staff was warm and welcoming and the room was comfortable. The only thing I didn't like about our room was the glass wall with mini blinds that separated the bathroom from bedroom. Sexy as the idea might have been it is a great disruption to be woken up multiple times during the night when the restroom is being used. When our flight home was cancelled last minute... the hotel staff was very accommodating and let us stay in the same room as well as assisted to reschedule our transportation to the airport the following day. I'd stay here again as the hotel was centrally located, the staff was great, the room was nice, and morning breakfast as outstanding!

I had to call in a grievance. Upon checking-in I reserved 2 rooms. I even pre-checked in on the…read moreBonvoy app. But, when we got there the other room wasn't ready and an associate named Beatrice said it will be about a 10 minute wait. One hour later I had to inquire again. Finally the manager stepped up and explained there was a maintenance issue on the connecting room and moved us to a new room instead. The associate never made eye contact with me after her "10 minute promise" on the wait time. Then, my room key was not working. I went downstairs and asked for a new key. The associate Francesca literally just handed me a key without asking for my identification. So unsafe! So I mentioned this to Beatrice right after and her explanation was "If we know the guest, we will issue the key without any identification. BUT, it told her Francesca never met me. She could have just reissued the key to any stranger not registered to the room. Beatrice took my complaint down and scribbled away. No follow up was done. I went ahead and reported this to the Marriott Customer Service and they provided me a case #. Apparently, the property was to get back to me in 24 hours. No follow up 10 days later. Apparently the case was closed without any follow up. They have re-opened the case and now they have 3 business days to get back to me. Disappointed with the customer service.