1. ORCO Mechanical

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    Redwood City, CA

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    ORCO Mechanical

    5.0 (4 reviews)

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    Audio Video Workshop - Protect your memories! We Digitize 8mm film, Video to DVD, Photos, Slides, Negatives and More!

    Audio Video Workshop

    (123 reviews)

    $$

    The customer service here is abysmal. I called this place 4 times in the afternoon (well after…read moreopening hours) to inquire about film processing because their website is unclear on their services. No one picked up every time, they even just sent me straight to voicemail. I end up just driving over to find the place is not busy at the slightest. They just ignore calls. I decided to make the drive out here and just talk to them in person. I've never met someone more dismissive in my life. The owner cuts off everyone who speaks to him. Right in front of me there was a sweet old woman who noticed there was a cash discount that was posted on the well after she handed over her film, she kindly asked to pay in cash for the discount and the owner told her "Nah I already typed in your order I'm not changing it." Shoo's her away after that exchange, and then says goodbye calling her by her first name. Which tells me this is a regular customer that he treats like trash. I'm next, I pull out my super 8 film and before I can even ask a question he says "nah we don't do those you have to go somewhere else" Which is fine. Not everyone processes super 8 (even though the website says they do,) which is an old medium. But the delivery and customer service were horrible. Someone should have answered the phone in the first place so I wouldn't be here "bothering" this guy on his very busy day of sitting around doing nothing. Also, This guys website shouldn't be coded/designed like a 6th grader did it, so that way the information can be clear and easy to read. Their website explicitly says "We transfer 8mm and 16mm film" which makes me believe this owner is just lazy and chooses not to work. It's sad really, the film medium is a dying industry and there are very few people who can be there to revive this medium and unfortunately this one in the Bay Area can choose to help this art form, but instead they choose to be a lazy business owner who has disdain for people who want to support his dying business. I've received better customer service from fast food chains than this place. If/when his business fails it's not because of a lack of customers or demand of services. But at the fault of a pathetic and bitter business owner who does not deserve it. To everyone reading I recommend looking for mail in film transfer. They are much more accommodating than this pathetic place.

    I have used Audio Video Workshop several times to transfer Super 8 home movies, cassettes, and…read morereel-to-reel tapes to computer files. They have always done a great job and the orders were ready when promised. One of my recent orders was especially challenging. It was 30-year old cassette tapes of me interviewing my 98 year old grandmother over the phone. My voice was too loud and hers too faint. But they managed to improve the balance and remove much of the tape hiss. I can now enjoy my grandmother's stories of growing up in the early 1900's.

    ORCO Mechanical - professional - Updated September 2026

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