The customer service here is abysmal. I called this place 4 times in the afternoon (well after opening hours) to inquire about film processing because their website is unclear on their services. No one picked up every time, they even just sent me straight to voicemail. I end up just driving over to find the place is not busy at the slightest. They just ignore calls. I decided to make the drive out here and just talk to them in person. I've never met someone more dismissive in my life. The owner cuts off everyone who speaks to him. Right in front of me there was a sweet old woman who noticed there was a cash discount that was posted on the well after she handed over her film, she kindly asked to pay in cash for the discount and the owner told her "Nah I already typed in your order I'm not changing it." Shoo's her away after that exchange, and then says goodbye calling her by her first name. Which tells me this is a regular customer that he treats like trash. I'm next, I pull out my super 8 film and before I can even ask a question he says "nah we don't do those you have to go somewhere else" Which is fine. Not everyone processes super 8 (even though the website says they do,) which is an old medium. But the delivery and customer service were horrible. Someone should have answered the phone in the first place so I wouldn't be here "bothering" this guy on his very busy day of sitting around doing nothing. Also, This guys website shouldn't be coded/designed like a 6th grader did it, so that way the information can be clear and easy to read. Their website explicitly says "We transfer 8mm and 16mm film" which makes me believe this owner is just lazy and chooses not to work. It's sad really, the film medium is a dying industry and there are very few people who can be there to revive this medium and unfortunately this one in the Bay Area can choose to help this art form, but instead they choose to be a lazy business owner who has disdain for people who want to support his dying business. I've received better customer service from fast food chains than this place. If/when his business fails it's not because of a lack of customers or demand of services. But at the fault of a pathetic and bitter business owner who does not deserve it. To everyone reading I recommend looking for mail in film transfer. They are much more accommodating than this pathetic place. read more

I have used Audio Video Workshop several times to transfer Super 8 home movies, cassettes, and reel-to-reel tapes to computer files. They have always done a great job and the orders were ready when promised. One of my recent orders was especially challenging. It was 30-year old cassette tapes of me interviewing my 98 year old grandmother over the phone. My voice was too loud and hers too faint. But they managed to improve the balance and remove much of the tape hiss. I can now enjoy my grandmother's stories of growing up in the early 1900's. read more

I brought a box of Super 8 movies to AV Workshop, and they did a great job digitizing them. They could not work with several that were undeveloped, but pointed me to a company that could help with those. For the ones they could work with, I'm very happy with the results! My final thumb drive was missing one of the digitized files, and they were very quick to figure out what went wrong and fix it. I really appreciate all their help and I will be bringing them more movies soon. I love that they are local to me, and so I don't have to rely on USPS to ship my family treasures. read more

There was a problem with my order, but the company did everything they could to make it right. And because of the issue, they gave me a significant discount. I think they were very fair. read more

I pretty much use yelp reviews to praise local businesses but, wow, I have to say something about this one. I brought some old family albums in for an estimate for scanning. I was told that "Scott" would have to call me with that and I left them on a Tuesday after looking at and confirming the price per page, $1.19 for higher resolution images. The last thing on the following Friday I got a message from "Scott" saying that the albums were in crummy shape(he used the word "dilapidated" three times in his message) and would cost $6.50 a page to scan. And if I didn't want to pay that, to please come get them soon because they were old and dusty and he didn't like having them around. I kind of don't care what one's technical skills are...they can't compensate for this level of rudeness. The guy seems to want the last word on any negative review so, you know, stand by. read more

I took my family home videos and the team did a great job. I am very impressed with their service and turn around time. Thank you guys! read more

I gotta say, the folks here were personable, helpful, and got me situated with digitizing three very, very important-to-me VHS tapes. I'm very grateful for the wonderful advice they gave over the phone before they even knew i'd be a customer. Fantastic. read more

It's expensive, but they do a good job. I had two 43-year-old reel-to-reel tapes of a music recital, and they put them on a CD with one track for each tape (each was 30-40 minutes long), and the sound quality was excellent even without noise reduction. No mistakes, or bobbles or glitches. I was initially led to believe that turnaround time would be 4 weeks, which would have gotten the results in time to make the CD into a Christmas present, but when I got the formal invoice it said 7 weeks. Oh well, late present. Even then it was a couple days early. read more

I always bring my vhs home movies here to get digitized. I appreciate it so much and hope everyone gets a kick out of the creative (side eye) horror films I made back in the day when I was 8 in the 90s. read more

Very quick, professional and trustworthy. I plan to use them anytime I need this kind of service

Forever thankful to Audio Video Workshop. I had a 8MM film that my father gave me years ago, I never had the opportunity to see what was inside since I didn't have the projecting equipment. Workshop converted it to MP4 and it was footage of my mother taking us to the beach in Hong Kong back in 1979. My mother was young and beautiful then, I am glad I was able to share this video with her now that she is 70 years old. Please know that you are providing a valuable service to the community. Thank you for all your help. read more

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Wow these guys are rude! I was very much hoping to do business with a local vendor, so I spent time on their website creating a quote, then called to clarify a few questions that I couldn't find answers to on the site. When I started to describe my project, I got as far as saying "the film is Super 8 from my wife's family" and the guy interrupted and impatiently snapped "what's your question?". I asked a couple of my questions then he blurted out "how many feet do you have?" which I would have told him if he had just listened. There are lots of players in this industry, so buh-bye! I will never do business with this guy. read more

I highly recommend Audio Video Workshop for all your digital transfer needs! I sent in very old 16mm, 8mm film from the 1930's, 40's and 50's to be transferred too digital on an external hard drive. It took about 8wks. for 5000ft. of film. When I received my film, I viewed it right away and, WOW... it looked GREAT! A lot better than I was expecting. Scott even went the extra mile! When a few of my tin cases didn't get shipped back, he went out of his to find them and, shipped them back at his own cost. I'm a very satisfied customer. Thank you all at Audio Video Workshop for your wonderful service! read more

I looked around online for the best reviews of media transfer companies across the country. Finally, I came across some very positive reviews for a place called Audio Video Workshop in Redwood City, CA, and I decided to give them a try. I keep coming back for more. And as actions speak louder than words, you can guess what that means. It means that the flattering reviews you're reading about their video services are largely on-target. I'd rather work remotely by phone and email with a store than do business locally with someone I trust less. Some examples of their finished products: I transferred a VHS tape of a TV movie (which has never been made available for DVD purchase) onto DVD through Audio Video Workshop, and I was blown away at how much better the picture is than on the original. Another time they made a '70s TV show look so much less garish than it was on the initial videotape. Hats off to AV! I kind of wish they would come down a shade on their prices for transfers to MP4's. Nonetheless, the quality of the files was still excellent. read more

I went in to see if they could transfer two Wedding tapes that I needed for the following weekend.Scott at first explained he was shorthanded and it would be 2-3 weeks, when I stressed to him I needed them for Friday he said he would try and get it done. Sure enough he called me on Thursday saying he would have them ready on Friday at 2:PM. He Did have them ready. I would definitely recommend Scott but next time I will allow more time on my part. Thanks Scott Ron C. read more

I had to create a Yelp account just to write this review! Scott is such an amazing person. I had my engagement right before the shutdown with COVID. My videographer gave me the complete video via email. I downloaded it and took it to Walmart. I was excited about the customization options and getting my final copy. I had requested 5 HD DVD's. After weeks of waiting for the videos, I was devastated with the results. My party was recorded in HD, but with the transfer, it was so bad that the scenes were blurred. The quality was unbearable to watch. I couldn't find anywhere that could give me the quality the original video was. I called Scott in tears. He assured me that he will be able to fix the issue. In such a short time, he made me 4 Blu-ray's and 1 DVD. I'm so happy with his service. You pay more than Walmart but it's definitely worth it. You won't be disappointed with his work! read more

I have had my wedding video on VHS for over 20 years and I really needed it digitized. Once of those things I never go around to and then the old WinTV card I had wouldn't work with the computer I use these days, plus the VCR I have is really old. So, I decided to look in to finding a good company to handle it given that it was my ONLY copy. I was concerned with the horror stories of the 'cheap outfits' losing material. I decided to put the money in to having it done properly too with upscaling the resolution from the video to 720p. I'm very impressed. I really liked that I could just have them provide a flash drive and it would all be mailed back to me. It was done and came back quicker than expected and I'm really happy with the results. You don't often buy a product or a service that means quite as much, but this really did. My wife and I celebrate 22 years next month so I'm looking forward to sharing the video as a surprise. read more

My in-laws filmed quite a few reels from the time they got married and while their kids were growing up. My husband didn't want them taken to just any place. He wanted someone who would take the time to do a frame-by-frame transfer.  AV Workshop did that and also touched up the videos (I believe they used Adobe products). The videos came out bright, clear and incredibly special. They will hands down be the best Christmas gift we've ever given my brother-in-law. We've also been sharing clips with cousins, who are touched to see Christmases and memories from their childhood. Thanks, AV Workshop! You made our whole family happy. read more

We entrusted my dad's 16mm home movies to Scott and he did a great job. The movies were dated from 1934 to 1979 and had been sitting in my closet in a paper bag for decades. We were thrilled at the relatively crisp and clear end product. Absolutely no comparison to the blurry, faint images we got from Costco on our 8mm movies. After seeing the Costco results, it was important to me to find a place where the process was professional and would actually scan the film reels frame by frame rather than the cheaper process of projecting the film onto a screen (or wall! who knows?) and shooting the projected movie with a phone or something! The difference is pretty dazzling. One caveat: Scott gave us a flash drive with two gigantic 27-gig files instead of the 50+ individual movies we were expecting. I now have many hours of work ahead of me splitting those files into individual movies so I can shuffle them into consecutive order and get them to my family members (cousins on my mother's side are not much interested in movies of cousins on my father's side and vice versa). So if you give him a lot of reels and it's important to you to have them in individual files -- mention it up front! One reel, which was a color movie my dad took of the 1939 Exposition on Treasure Island, somehow came out in "mirror image" so all the signage was backwards, etc. Scott went through it and flipped it back for me *after* we had already picked up the movies and paid for them. He sent me that reel in a dropbox. Very nice. I highly recommend this shop. read more

A/V Workshop is a very professional organization and they provide excellent customer service. I recommend them. That said, be sure that they can provide the service you need before you decide to work with them. I found out after paying them for services that they can't do what I need because they don't specialize in Macs and don't really have the equipment to work with old Mac formatted floppy discs. I wish I had known that beforehand. Talk frankly with Scott about your expectations beforehand. He is a very reasonable and open guy and will earnestly discuss your project with you. Am I frustrated? Yes. On the other hand, does av workshop work hard to provide a valuable service? Yes. I would work with them again in the future but would ask a lot more questions first. read more

Love this place. Scott is a great guy and does excellent work VHS, 8mm, mini DV, S-VHS, VHS-C, film.....you name it. Scott can do it.

Very happy with the quality and reliability and professionalism! Everything is done in-house. Prices are fair for the quality. Original media is cleaned and conditioned. Analog is upgraded to digital format and colorization retouch is optional. Highly recommend. I had seven VHS tapes upgraded. read more

I needed 100 DVDs made quick. Put the order in on a Tuesday. Got all the DVDs shipped to me on a Friday. DVDs were perfect, full cover imprint on the DVD. No problems. Worked with Scott at Audio Video Workshiop (used to be called Euro Video). Wonderful experience and will absolutely use them again. Their pricing was pretty competititve to what I found online but the fact that this place was near my work, I liked it because that meant shipping would be quick. read more

This place was awesome - they were able to digitize my family's baby photos and send them back to me within one week of mailing my album to them. They were consummate professionals and incredibly accommodating. I can't wait to use them again! read more

I used them to transfer from VHS to DVD and gave them titles for the DVD sections we wanted highlighted. they were fast and prices, I guess, were reasonable there was a coupon for $10 off in the value pack... so look for that =) read more

Bought a Groupon here to have some old VHS tapes converted to DVD. We had a short time frame we were working around that we needed the DVDs by. Audio Video Workshop was professional from the beginning and got the job done super fast. We got a call saying the DVDs were ready a few days before they quoted us even! The quality was great of the DVDs even though we just got the basic package that didn't include a bunch of touch ups and editing. They really came through for us! We will definitely keep Audio Video Workshop in mind for future projects due to their professionalism, friendliness, and skill. A+++ Thanks Audio Video Workshop! read more

Prompt, professional and fairly priced. Hard to beat that combination, I would go back and hghly recommend, read more

Rude!! Talked to them on the phone and my gosh they are rude. I asked simple questions and instead of being nice about it, the guy that answered was short and not helpful. Never go here or bring service because honestly their service sucks! Quick advice to you "Audio Video Workshop", you should find a new job because customer service is part of this field, and is certainly not you forte! Absolute garbage! read more

I had a great experience recently using Audio Video Workshop with duplicating a video montage slideshow I had created for a 50 year class reunion. I created a DVD for the reunion and my job was to make (duplicate) the DVD into 100 DVD's. My client wanted a professional look to the DVD's and wanted the top to show an image/color to give it a more polished look. The staff at Audio Video Workshop were very helpful and guided me through my options with out an rush or "up-sell". I gave Audio Video short notice and I could tell the shop was busy, and they were still able to do a relatively quick turn a round. I have a lot of old VHS and tape-videos of my family and I plan to bring lots of other projects towards this business. I highly recommend giving them your business. read more

Scott and his team are dependable, easy to work with and very transparent. I used their services for a conversion project to migrate from DVDs to Flash drives and was left delighted. Would highly recommend, look no further for your Audio/Video services needs - more strength to local businesses like them. read more

Project delivered on time and with high quality. Would definitely go back again. read more

Fast great service! Took my video tape in was quoted three days (very reasonable) I needed two DVDs made from the one video. I get a call the next day staying the machine was opened and it was already done! So I went back that evening! read more

These guys are real professionals. They delivered the converted files right when they said they would. Honestly, the price is nothing compared to the hassle of attempting to do it yourself. read more

I found AVW when looking to copy Safety Videos for my Company. They were very professional and efficient. Not only that they are very reasonably priced. Thanks Audio Video Team read more

Easy process, pleasant people, great service. Did a great job with my transfer of a VCR tape to a DVD.

Great service converting my VHS to DVD. Be sure to check their website for hours, as they close for lunch.

This outfit was simply remarkable. A 30-year-old professionally recorded original song, formerly imprisoned on an ancient cassette tape, became a crystal clear MP3 file playable on my iPhone. And an hour-long video similarly imprisoned on a DAT, now a digital file viewable on all my devices. Fast, friendly, hyper-efficient service to cap it all off. Highly recommend these guys for all your analog to digital AV needs! read more

Various 16mm film from the 50's, 60's and 70's converted to MP4. Good results and delivered on time !!!

Great !!! I have been slowly taking my 8mm movies to AV W/S. Friendly, professional and well organized. What else could you want? The .mp4 formats I have received have been fantastic. Easily copied, edited and transfered. I was even given a lesson on formatting thumb drives and so cards to accept grater than 4gb files. Whoever thought an old Jeep guy would be recommending a Scout driver! Very Happy!!! read more

5 star review for excellent and personalized service and attention to detail even in this time of COVID. Scott is diligent, fair, and does consistently professional work. All materials are kept on site securely and drop off/pick up is smooth and safe. (although I understand mail delivery option is available as well). I have worked with this business for many years and am a satisfied customer. read more