My husband Tim and I enjoy working with Juan Diaz. He worked well with our young adult kids with…read moretheir first checking accounts and he has always been awesome to work with on our accounts. Juan is a keeper and an asset to First Tech. Tim & Kathy Boles Members for decades

Great place, they've always treated me good and helped out with disputed charges and overdraft fees…read moredue to those charges. Actually went in today to deal with a disputed charge and Juan Diaz helped me out. Was in and out in no time and he even helped me set up my digital wallet on my phone noting it's more secure then using your physical card.

I love Charles Schwab but I would recommend using one of their financial adviser's in another…read morebranch. On Aug 7th I had a meeting to setup two accounts and get some advice. I called to inform them I was running ten minutes late and when I arrived, John, was meeting with a couple who had walked in. Instead of my scheduled meeting with John I spoke with his wife Melanie. She setup the two accounts without any problems and I left with the plan to follow up with John and have several questions answered. Some questions where time sensitive and others were for future planning. The following day I called and talked to Preston to get John's email address. Melanie didn't have a card to give me the previous day and I couldn't find an email address on Schwab's website. Preston didn't know it off the top of his head but was able to look it up. I sent two emails to John and waited for a response. After three days I hadn't gotten any response or even acknowledgment that they had received my emails. I called and again talked to Preston. He verified that I used the correct email and said that John would call me in a few minutes which he did. He apologized and said he had been busy and started reading my email questions. They primarily involved a trust and it was late in the day on Friday so we agreed he would look into it further on Monday and get back to me. Eleven days later I had not heard anything I called and asked Preston if I could talk to Melanie. Knowing she was John's wife and she had originally setup my accounts maybe she could help me. She apologized and said she would go over my emails with John and one of them would get back to me in a few hours after lunch. That was two days ago. To date I have contacted their office several times, they have continually told me they would get back to me and I have yet to receive a single answer to any of my original questions. The time window that I needed some of my questions answered came and went. I would recommend anyone needing service from Schwab to work with the offices of Eugene or Bend. I have had good experiences with both. Actually I got more answers from an online chat with a Schwab employee than I got from John and Melanie in the Salem Branch.

I want to say how much I appreciate the time I spent with John Smith explaining to me the different…read moreways that we might go in investing with Charles Schwab. John is very knowledgeable and able to explain the ins and outs of investing in either ETFs or Mutual Funds in a way the ordinary person with not much experience can understand. He is not only very professional but also very friendly and we look forward to working with him in developing our future financial investments.

Purchased a loan with automatic payments out of our checking account. When time to pay off the loan…read more60 mis later, (with no late payments on auto deduct) we found that they put a lien on our property that we had to pay extra fees for to release, and added an extra payment beyond the 144 month terms at the end. Somehow they were able to be disingenuous in the construct of the fine print during the process.... ultimately it is our fault for lack of understanding, but shame on them on the original sale....they win some extra $$ but lose a client. Caveat emptor

This bank has a small town bank feel. They make an effort to know their customers. It makes me feel…read morelike they care about me, my family and that we matter, even if we aren't big depositors. They are helpful and friendly. They go the extra mile to find out what happened when there is a problem. Even calling me the next day with an answer I didn't expect. I am very happy we switched from a nationally recognized"big" bank.

Always have been friendly and accommodating. Remembers me by name down to even my pets when they…read morecome in as well too. Even provide a dog treat for your canine to thank them as well for being a member.

Love having a local credit union. Always treated well. I love their online banking and website as…read morewell.

I have been going to Jackson Hewitt Tax Service for years. They have not only prepared my taxes for…read morethese last five years, but they have corrected errors in prior year returns (that I filled elsewhere) as well. The employees here work extremely thoroughly to ensure you get the most money you deserve. My entire family has their returns prepared here and I don't see us ever switching. The staff are kind, courteous, and efficient. Highly recommended.

When it comes to insurance, Richard knows his stuff. He's been a part of my family's insurance…read morelives for decades and has been our go-to resource when it comes to Life, Home, and Car insurance. Richard is very straight to the point. In general, he's good with meetings and is quite adept at explaining policies ... concisely. Whether it's his one liner replies via email or 30 second to 1 min phone conversations, he's generally about keeping things brief and is not about lengthy chats. This is not typical for the pace of Salem folks, but I can appreciate it. It's usually best to reach out in the morning versus the afternoons. He gets swamped with calls and tries to get to his emails. For active Allstate customers, the best way to get things going is to have the policy # and question ready upon inquiry. I've been to the office during various afternoons and it's always a crapshoot for his availability, as his receptionist will always remind us. When in doubt, email. The reply might read like a short winded text, but it's a reply no less. Otherwise, a voicemail is the next best thing.

Richard is extremely friendly, helpful, empathetic and goes above and beyond with his customer…read moreservice. I've been a customer for over 30 years and can't recommend him enough.

Small locally owned Willamette Valley credit union. They are a Sister branch to our old bank in…read moreanother state. We started going there because of that reason then eventually we opened a checking and savings account live people answer the phone, which is a plus.

Sheila Thompson, at VCU, is one of the nicest most knowledgeable employees. She always greets with…read morea smile, and will do all she can to help. VCU is lucky to have her. Thanks Shelia for all you do!

Been doing business with Umpqua Bank for many years. Starting out in Bend Oregon then I moved to…read moreDallas. I have numerous accounts and investments and deal with Hayden my banker. Super bank and friendly and professional. I enjoy dealing with all the staff and enjoy being greeted nicely when entering. I'd give 6 stars! Thank You Umpqua Bank employees for your service and friendliness! Regards Mike C

I try to always do business in Dallas since I moved here 7 years ago. I needed to start a new…read moresavings account so called Umpqua Bank on Ellendale so see if I needed to make an appointment to learn my options. On Tuesday 10/03 in the morning I called and the person who answered was Makenzie who was helpful and friendly. She suggested I have a pre visit telephone call to get my information and have a detailed packet set up for me to look at. I thought that seemed time efficient and agreed to have someone call me later that day.No one called. Next morning someone did call but I was busy so ask them to call back in 10 .They said they would but never did. I waited the entire day and did not hear anything so on Thursday 10/5 in the morning I called again and waited but not a word.I DID try to call back 2 times Thursday.First message said I had a 19 minute wait time.A few hours later message said 16 minutes. They also had a choice of getting a call back but it dropped me before I could leave my number.Friday I found another place who wanted my business and I opened my account with them.Gone much of the morning but had my phone and never got a call or message that day either. If you want to give your hard earned money to a bank with no follow through that is too bust to respond in 3 full days time then by all means go there.Me.....Dont have the patience and dont want to do business with any business who does not value me as a customer.