My husband Tim and I enjoy working with Juan Diaz. He worked well with our young adult kids with…read moretheir first checking accounts and he has always been awesome to work with on our accounts. Juan is a keeper and an asset to First Tech. Tim & Kathy Boles Members for decades

Juan Diaz at Keizer branch is always so helpful. He takes his time and reviews your accounts to see…read moreif there are any benefits you are not using to get the maximum out of your banking. Excellent service every time

I've always has excellent treatment at the US Bank and the interest rates on CD's are very good.read more

This particular Branch has the Rudest and worst customer service out of all the branches just…read moreHorrible, if your in a hurry or need friendly service don't come here!!! Not Sure why but pretty much all US Bank branches are going down hill, Why is that?

Least helpful chase I've ever had the displeasure of going too, from out of town came in to handle…read morea few quick things and the gentleman with the rainbow pin acts like it's the biggest inconvenience he's ever dealt with. With strongly discourage anyone from using this branch.

This chase is not very helpful. They only think about themselves and making sure they can leave…read moreearly even though no one is there. I just needed one question answered and they couldn't even take the time to say hello.

The staff here are always friendly and welcoming! The branch itself is beautifully decorated and…read morewell maintained!

Slowly moving my personal and business accounts from large national bank to WVB, a local bank…read more Because of experiences with another local bank decades ago, I'd always thought local banks were stuffy places for "old money", but Willamette staff are top-notch, friendly and knowledgable.

Came here to get cash due to a company's CC machine being down, and I couldn't even use the drive…read moreup ATM as it was down to pull cash and only make deposits! Not convenient at all for customers

Have have had employees tell lies per request of manager. First time I was told, they "" could no…read morelonger provide copies of bank statements at the drive through,"" and that,"" If I wanted a print out I would have to come inside."" I asked the employee," when did this start?"" Employee responds,"" Today."" I asked, "" Since when?"" Employee responds, "" Just now."" ( manager had just left the employee at the window just before I pull up to the window and had this conversation above). Next, 3 weeks late, (today 5-22-24), I hear the manager's voice on the intercom outside while waiting next inline at the drive through. I pull up to the drive through ( again, manager, had just left the drive-up window), another employee tells me, ""If you want a cashier's check you need to come in..."" I asked again, "" When did this start?"" His response was, "" we started this since post Covid."" Lastly, I have been banking at the Keizer branch for years. I have had issues walking and standing after 2 back surgeries and tramatic brain injuries. Likewise, Going into the bank is a physical hardship for me and this branch manager has repeatively singled me out. This bank manager is having the employees lie for her about services provided. I have been purchashing monthly cashiers checks for house payments for years at this branch (at the drive through ), and it's never been a post-Covid decision to not sell at the window untill today. My review is related to poor customer service, lying to justify not providing service and management having not yet learned principles before personalities and being bias towards specific people. This is definitely POST-Covid, after being with maps for 8 years now (that's roughtly 90 checks). There are other incidents were I have heard the manager make comments that are very unprofessional and demonstrates she feels under appreciated and this bank manager doesn't treat all people the same. I invite the banks administration office to contact me related to this bank manager's behaviors.

Fantastic customer service, very low minimum balance, great mortgage rates. Very happy to be here!read more

I decided to open a business account with this institution due to the many perks they give you…read more Amber was so quick to answer any questions I had and helped get my account set up quickly. Every time I come into this branch staff always welcomes you upon entering, the establishment is always clean and the staff is quick to assist you even when there is a line in the branch you don't have to wait very long. I'm definitely glad I chose OnPoint for my banking needs!

I've been with this bank for years. They lost my address multiple times and charge you for a bad…read moreaddress. And then if anything happens with your account they just send a letter and nothing else. So they send me a letter to the wrong address and then because I didn't get them they closed all my accounts. Loyalty means nothing to them. Save yourself the headache and go somewhere else.

Laura is a manager there and is extremely rude. I attempted to cash a large check, which I have…read moredone every month for the past six months, and she had a problem with it. I was told to go to bank of America to cash it because she'd need to put a hold on the check to make sure it cleared. It has been cashed for the same large amount for many months but for some reason this MANAGER could not figure it out. I called the 1-800 number Laura gave me and the lady on the phone was super helpful and gave me exact dates I cashed these checks in the past and told me to inform the "manager" to look at the check image history. I went back and Craig, also a manager, was able to look and find it and help. Super irritating dealing with a rude and non helpful manager!! I have never had an issue before but this lady was rude and dumb so beware having her help you. Have a good day :)

I wouldn't say the worst experience but the customer service has been going down hill ever since…read morethe beginning of the year. There's rarely anyone to help me, I usually need a roll of quarters for my laundry but no one's there to help. Their online website is always offline and is late to record any transactions (usually 3 days behind) which make budgeting difficult. I am currently looking looking another Credit Union, this is unexceptable!

Worst banking experience ever! Our truck was financed through them. Went in to pay off loan today…read more No real in person available. There were people at desks there. Had to log in to a machine and deal with a video person. Just a receipt for our payment and said to call them if title not received in 30 days. No way will I ever deal with them again. Worst customer service. Well actually, no customer service.

Citizens Bank is by far the superior business bank of Oregon. They specialize in Small to Medium…read moresize Businesses, Professionals like attorneys and accountants, Agriculture (which it seems no banks have any experience with any more), and Seniors. They began in 1957 in Corvallis, Oregon and unlike many other banks which began in this fine state, they stuck around and are STILL headquartered here in (Corvallis) Oregon!! What earns this five-star review is their unparalleled level of customer service; never any lines because every employee is always willing to help a customer, always a real person answering the phone when I call, got to know me by name from the day I opened my account, immediately takes care of any issue I have and even checks in with me to see if they can improve their customer service! It's an old-fashioned handshake-kind-of-feel with a modern twist. The Salem branch in particular is a great one because it's of that newer micro-branch kind of design. A small downtown footprint however, big enough to send an employee out to my business whenever I need help with remote deposit capture or the need for a notary when in a pinch. If you're unhappy with your financial institution, give them a call or stop by. You won't regret it, trust me!