So we get a call today, a month later. The RUDE gal said "we were on winter break". My wife says,…read more"well nobody mentioned that or called" so this RUDE clerk says" so do you want Charter or not"? The wife asks if she can call us later we are out shopping at the grocery store. The RUDE clerk says "nope, I'm leaving for the day after lunch" and promptly hangs up. Steer clear of these folks!!!!!

I cannot recommend EONI highly enough! My family and I, have been customer's for nearly 10 years,…read morethey are the best of the best in my opinion. Always great service, internet speeds are reliable and almost always up. When they are down, very rarely for us, it's because of a power outage or extreme weather. We're on their wireless, any harsh winter weather can affect the tower, high on the mountain we get the signal from. If you truly want great service, reliability, prices and people. Please look to EONI. The owner, a very nice person, got involved personally; to help us resolve a pesky problem a few years ago. Also, the staff is awesome. This has been our personal experience always, and simply cannot say enough good. Thank you EONI for always being, the best of the best! Jess & family North Powder, Oregon

If you are paying for internet at a residence and decide to discontinue your internet service…read morebecause you are moving, DO NOT inform them that you are moving. They will take advantage of you. When my partner and I moved from our residence in Joseph (where we had Eastern Oregon Net Inc. servicing), we called EONI to cancel our internet The EONI representative informed us that we were lucky, because we called on the last day of our billing period, and would not owe anything! We thought that was awesome, but we were also a little baffled that it was so easy to just cancel and that was that, nothing else had to be done, no more bills to be paid. 3 Months later (where did the 1 month, 2 month bill go?) we receive a bill saying that we owe 3 months of internet service to a house we were no longer living in. Wait a second, I thought we cancelled and thought we didn't owe anything? On top of that, after being miles away, they informed us that we must return our internet box. Yes, this seems like something that should have been done, but they didn't request it until we were miles away from the home were previously renting from. Plus, the box was already there when we moved in? If we don't return it we will be charged. What bothered me most about doing business with EONI is not the fact that they made mistakes in billing us and appropriately communicating with us the true steps in cancelling our internet. What is very upsetting is that when I tried to communicate my frustrations as a misinformed client, they handled it very unprofessionally. In my years of doing business as a manager and as a client, I have rarely experienced a negative interaction where a problem couldn't be fixed, and the customers needs did not come first. My entire phone interaction involved me being repeatedly passed from person to person until they handed me with the most intimidating person to talk to. This person was absolutely unconcerned in how I felt about my service and what they could do to try and resolve the problem, and admitted to making the mistake but would not make up for it. I can't help but feel that we were taken advantage of. And we suffered, because we listened to what they told us. I feel walked over because they don't seem to care about the situation we were put in. I strongly believe that EONI took an opportunity to scam a young couple that they knew would be moving far away and be stuck to keep paying for a service they were informed they wouldn't be. From other eastern Oregonians I have spoke with, I gather that this company does in fact scam you when they get the opportunity and they use intimidation to keep residents paying unnecessary fees. Their business ethics do not represent the EO communities (La Grande, Enterprise, Joseph), who look out for each other and treat every customer like family. Their wireless internet pricing rips off residents and is extremely unreasonable for young people who are still trying to get settled and must move once in awhile. http://home.eoni.com/accessWireless_pricing.cfm I know I am not the only client to feel this way and I hope that others will share their experiences as well.

I just want to go on here and give a review to wtechlink your customer service is horrible the…read moregentleman answering the phone named Mitch is a rude a****** that likes to cut people off constantly talk over you talk to you in a condescending voice and talk to you like you're stupid your service is gone to hell anymore it's a hit and miss with my service and all they ever say oh just unplug and power cycle your equipment will solve the issue it doesn't

It's very inconvenient in 2018 for a prominent internet company to be closed for business and not…read moreprovide any technical support on the weekends. After working hard all week, with a paid bill and completed steps to restart and troubleshoot router...we sit all weekend in the quiet. missing live games and prime time viewing. Thanks a lot!

Terrible store. They lied to me and told me that the new smartphone I was buying could be…read moresubmerged in up to 3 feet of water and be fine. Then 18 months later, when it fell into an inch of water I wasn't overly concerned. I did shut it down and put it in a bag of rice. When the phone failed and I called, they took no responsibility and essentially said we needed to stay with them because they have the best coverage. One of the managers promised to call my wife and never did. Finally, we worked things out with Verizon corporate and got a refurbished phone. When I took the phone out to get it activated, their staff put in the wrong SIM card and didn't even check to see if it worked. So there was another trip out to the store. Multiple phone calls, two trips to the store. Not even an apology for the lie, the store manager told us that nothing was her fault because she wasn't there when I bought the phone. We've been Verizon customers for 11 years, but there was no loyalty and not even an apology. Verizon corporate was great, but avoid these people. They have no problem with misrepresenting a phone so they can make the sale. UPDATE: The district manager called to apologize after I posted this review.

Kristina went above and beyond to help me choose just the right phone for my needs, took care of…read moresetting it up and was extremely patient and helpful teaching me. She even very patiently went through our family plan with me to make sure we have what is best for us. She even scheduled a time to get my new tablet set up, which she got me an amazing deal on. I hope she is at this store as long as my family uses phones!!