**PLEASE NOTE** You must make an appointment before you go. Also Yelp! has incorrect directions…read more Once I found them, it was a great experience. Good selection, nice people. Good prices. You won't be sorry if you go here.

Amazing experience. Just call Aimee for any of your…read morebedding needs. Within a couple hours had a quality bed set up for a great price! Thanks again Aimee!!

I need to take a moment to give a shout-out to Bob's Furniture (specifically Maryanne, who works…read morethere). Backstory: I bought our couch there about 4 years ago. At the time, I debated about purchasing the extra protection/guarantee thing for $99 and then figured what the hell... I have a kid & cats. Welp. Got a hole in the couch, and it's been slowly getting beaten up - stains don't come out, that kind of thing. Another friend told me her partner, who's just bought a new place in NYC, got his couch - the same kind I have - at Bob's, but now it includes built-in shelves on either side and charging stations. Huh. So last week, I popped up to Bob's to check out the new couch. I wasn't thrilled about having to shell out $$ for a new couch, but when I talked to Maryanne, the salesperson, she said that the policy I bought might cover the cost to replace it. I was dubious but agreed it was worth the 10 minutes it took to file a claim. Lo and behold. Got an email from the claims dept. yesterday with a voucher for replacing my couch! The OG model I have isn't made anymore, but the upgrade is better anyway. Popped up to Bob's today. Ordered the new couch. Used the voucher -- free delivery, new protection plan included -- and it cost me a whole $47 out of pocket. Shout-out to Stephen for his help today & for assuring me that Maryanne would get the commission since she's responsible for suggesting I try the claims process in the first place. Moral of the story -- Bob's has decent furniture. Nothing's built to last anymore, unfortunately, but their policy -- if you purchase the protection plan for $99 -- is absolutely worth it. Definitely recommend them.

I ain't normally one to write a review, but don't waste your time with this place. Service is…read moreterrible, delivery guys ripped cable wire off my house. They sent no one out to fix it but instead had there delivery guys fix it. Cable still doesn't work and still haven't heard back from anyone. Also the couch two of the legs were off and the whole bottom of the couch is peeling. Spend the little extra money and go somewhere else. Because even being discount place isn't worth it.

Go see Jason and Charles. No pressure and very helpful!…read moreBedmatch helped find the perfect mattress

Disappointed.. I purchased a twin mattress for my mother on sept 13,2025. It was delivered…read moreSeptember 16th to the senior center. On Sept 18 I called the Harleysville store and explained it was no longer needed. It was not opened/ unrolled and not used. I was informed it still could not be returned. I can underbid it was used or opened but it's intact! Unfortunately, I have no need for it now. I was told the district manager would call however, I'm still waiting on that call. I called the store this morning to verify told the district manager noted on my order no return is possible. I asked why he/ she didn't call me directly as I have been waiting to speak to this person. Apparently, the district manager does not talk to customers directly. REALLY?!?! What kind of customer service is that?! I have purchased from this store in the last, and with this disappointing customer service I will never buy from them again.

We were very happy with the price of the queen plush mattress and box spring we purchased. Vic was…read morefriendly, very knowledgeable and had a wide variety of mattresses made from different materials and at different price points. He even sells those affordable mattress in a box kind, the one that unfurls and becomes a real, comfortable mattress. We were impressed. Vic was able to deliver both mattress and box spring the day after purchase. He delivers alone, I suspect, and is quite capable of doing all the work himself, but since you got a good deal on your new mattress, it would be nice to help him if you can (these are MY thoughts btw) He also takes the old mattress and box spring to dispose of, which costs about $35, same as our township, but I don't have to drag it out on big trash day. If any of the big places say they take your old mattress away for free, it isn't true. It has been two weeks since our purchase. I wanted to wait to see how my son liked it. He loves it. Thanks Vic for being so accommodating and for your quick delivery, funny jokes and quality mattress and box spring. We will recommend your store to all.

The owner will tell you that the mattresses are new but they're not they are returns from customers…read morethat are unhappy or old store demos. Most of the mattresses are defective. That's why the price is so cheap. You think you're saving money but in the long run you'll just have to go elsewhere and buy a new mattress. The owner becomes defensive and yells when you question him about his products and will even hassle you trying to sell you a marketing course that he created lol I would stay clear of this place!!!

So I have had trouble sleeping for years and I have the back pain to prove it. I went into this…read moreplace today and spoke to Julian and Matt. Julian is the one who showed us around and me and my wife tried so many beds we couldn't count. We got the best deal on a beauty rest adjustable mattress and I don't think we will ever choose another brand. I can't wait until they deliver it tomorrow so I can finally have a good night's rest. Psalm they deliver and install pretty cheap.

My husband and I were in desperate need of a new bed and Julian came to the rescue!! My husband…read moreand I have been married almost 18 years and I have hated every bed we had. I prefer a softer mattress and he needs a firm mattreas. I knew going in that it would be a challenge for whoever got stuck with us. Enter Julian. He listened and understood what our needs were, directed us directly to our future bed and made the entire process quick and painless while also being personable and helpful. He worked to give us what we needed and not with just his commission in mind. For that reason whenever someone mentions they need a bed I will send them his way. I am not easily impressed and I dread dealing with sales people because I always feel pressured, but not with Julian, I feel like he had our best interest at heart and he found a way to give us an even better discount. Thanks, Julian!!

Went there for a mattress for my mother. The sales woman was helpful and Frank the owner was so…read morecaring that he made an extra trip back later in the day to bring a half size box spring to accommodate a set up for a bed rail so that Mom was able to have the bed ready for bedtime. They are family owned and operated so you get the kind of service like years past! I wouldn't go anywhere else. Thank you Frank for being a caring person!

The owner was very friendly and not pushy at all. Told him what we were looking for and let us…read morewander. Definitely recommended him to friends and family

If you're shopping for mattresses, make sure you plan to visit Mattress Factory first. My family…read morehas bought 3-4 mattresses through them so far and each experience was wonderful! No complaints whatsoever! The latest visit, my husband and I have our little girl with us because we're trying to pick out a mattress for her and her little sis. The staff, Kevin, didn't mind her roaming around when I am trying to control her a bit cause overall it's a business place, not a playground or amusement park now. Kevin was professional and wonderful to work with. He analyzed what we're looking for and the types and models we're ranging to get and showed us the floor demo for us and our daughter to try. Kevin was not only professional, but also quite friendly. Great discussions and stories we had while shopping our choice of mattress. Very pleasant shopping time there for sure.

I have an awful experience. The mattress was so uncomfortable I literally couldn't sleep. Very hard…read moreto donate the mattress but I finally found the charity that would take it. This business will do nothing after you've paid. They tell customers did they write a positive review, they may win coverage of their entire balance. I took a $1,600 lost after 4 weeks of not being able to sleep. I got a fabulous mattress from raymore and flanigan.

Fantastic! The owner and his wife are some of the friendliest and most accommodating people I've…read moreever had the pleasure of dealing with. Great products and prices and awesome customer service! I will definitely be referring friends and family here for the best deal in the Poconos!

Mr Mattress is awesome. Highly recommended! Bedding is one of those things you should never neglect…read more- a bad night's sleep because of a tired mattress can make for a bad day. Go see Jamie at Mr Mattress. Lots of selection and prices that are great.

We recently visited this location and Charles couldn't have been more helpful. We knew exactly what…read morewe wanted and he understood and wasn't pushy with add-ons (that's always appreciated). We'll certainly be back when we upgrade in the coming year(s).

Tamer was incredibly courteous, knowledgeable, professional, friendly, and easy to work with! He…read morehelped me with my 16 year old who has back pain and needed a better mattress. He was incredibly responsive even by text, and just the best!!

Please be warned shopping at this store ! Bought a very expensive mattress and was told by Janeen…read moreI needed a special mattress cover, which cost $150. After returning home I decided the one I had was very similar. Same day went back to the store an hour later but Janeen refused to take it back, even though she could clearly see the package had not been opened. Very rude and unpleasant. Shop where customer service is good. When you buy something they are pushing to sell you they don't tell you it is a final sale. Same thing happened with friends who bought a mattress but were unhappy with the firmness, a week later Janeen refused to exchange it for a different one saying the store policy does not cover "comfort" exchanges. Any mattress store will give you at least 30 days. The good reviewers will realize this when down the road they experience a problem with their purchase.

Awesome customer service and quality. Mindy helped me find the perfect bed for my bachelor pad. She…read morewas very nice and seemed very knowledgeable about the product. Her tips for assembly came in quite handy as well. My new bed rocks! Thanks!