I was personally stolen from by cleaners sent by this company. They took a clearly wrapped,…read moreexpensive gift hamper and a bottle of champagne I had left in the apartment -- and only admitted to taking them after initially lying about it. I had proof that the cleaners stole the items, as they sent pictures of the items that they returned after being caught out. When I reported the theft to the company, the cleaners claimed to have no knowledge of the incident. It was only because I had pictures sent of the items from the phone belonging to the cleaner that I was able to prove that the cleaners were lying both to me and the company. Despite being able to prove their dishonesty and deliberate cover up, the company claimed it was "normal" for cleaners to remove "unwanted items," despite the items being clearly valuable and gift-wrapped. They questioned my honesty, downplayed the theft, and offered a pathetic $30 credit for a future clean as compensation. After multiple emails, phone calls, and a deeply frustrating back-and-forth, they have still only offered a partial refund- all while treating me like I was the problem. I have now been forced to escalate the matter to NSW Fair Trading, where it remains unresolved. This company cannot guarantee their cleaners won't steal from you -- and if they do, they will not support you, they will minimise your experience, and they will fail to take responsibility. The bare minimum anyone expects from a cleaner is not to be stolen from. This company failed even that. Use them at your own risk.

GO ELSEWHERE! I booked cleaning services with Fantastic Cleaning and joined the Fantastic Club at a…read morecost of $89 Very poor service, very poor communication, and poor cleaning The issues started immediately after I made a booking 1. Despite the cleaning spot being available online, I received a call shortly after the booking informing me the cleaners were not available at that time and so this was rebooked 2. The carpet cleaners turned up almost an hour late. · When I finally did speak to someone some time later, their first comment was that I had somehow missed the appointment. I did however, later receive a written apology. 3. The cleaners arrived on the rebooked day and did the cleaning, but did not clean for the entire time. I had to vacuum the rug in the lounge again as it still had dog hair on it I had to wipe behind the stove top as there was still food residue i had to clean both bathrooms again because there was scum/debris in the drain and the toilets had not been properly cleaned I raised this with Fantastic Cleaning and was advised that they have tracking which shows them to be onsite and that there was only 4 minutes shot. They well may have been, but they were not in my home cleaning which is the service that was paid for 4. The carpet cleaners arrived on time for the rebooked cleaning, and while their cleaning was as expected, their comments were not 5. They just cancelled my regular clean with any communication

Great service at a reasonable price. They exceeded my expectations. I am now a regular customer…read more I'm so happy with their service.

From the owner: With a passion for cleanliness and a commitment to excellence, we take pride in delivering…read moretransformative cleaning experiences.

Drymaster Carpet Cleaning is the best service of this kind! I really loved the attitude your team…read moreshowed me and the carpet cleaning was just amazing as it seemed. Your service was express and the cleaning took about half an hour. The result? You must see how this stuff works with your own eyes.

From the owner: What does your business specialize in? Drymaster Carpet…read moreCleaning offers the following services; Carpet Dry-cleaning. Carpet Steam Cleaning. Heavy Duty Industrial Carpet Cleaning. Fabric Sofa Cleaning. Leather Sofa Cleaning. Tile and Grout Cleaning. All Hard surface Cleaning. Water Damage Restoration. Urine Treatments. Spot and Stain Treatments. Rug Cleaning. Anti Allergen Cleaning. Mattress Cleaning. We service homes, offices, factories, hotels, motels, nursing homes, clubs, schools, real estate agents, etc. Drymaster has been operating since 1990 and is a network of owner operators servicing Sydney, Melbourne, Brisbane, Adelaide, Perth, Gold Coast, Newcastle, Central Coast, Wollongong, Canberra. Our owner operators take pride in their work ensuring quality of workmanship for you the customer.

I was really impressed with the cleaning done by professionals from End of lease cleaning sydney! I…read morehave used other cleaning providers before for my move outs but these guys are amazing. The job was done very properly according to the check lists so I have received confirmation from me agent that my full bond will be refunded to me shortly! Thank you guys!

From the owner: end of lease cleaning move out cleaning…read moremove in cleaning vacancy cleaning bond cleaning office cleaning commercial cleaning carpet cleaning carpet steam cleaning

I was really disappointed with the service at Paul's Carpet Cleaning. I had a carpet clean and a…read moregeneral clean booked in for a rental property, but they cancelled on me the morning of the appointment. The terms of the booking state that customers must give 24 hours notice before cancellation, and while I understand businesses face unexpected occurrences such as staff calling in sick, I think they needed better planning and organisation in order to deal with these. I felt they were very inflexible at realising their end of the deal given that they had cancelled on me at such short notice, and that they struggled to prioritise customer satisfaction. I spent a stressful 2 hours later trying to book in an urgent appointment with a competitor. Not happy with this company and how they resolve issues that affect customers, and wouldn't recommend them.