If you are looking for generic, cookie-cutter frames, go elsewhere. But if you want a masterclass…read morein eyewear, go see Karen and Aimee. This may be the nicest frame shop I've ever been to What I appreciate most is their honesty. They recently saved me a significant amount of money by advising against anti-reflective coating after I mentioned my frustration with smudging. Most shops would just take the upsell, but Karen and Aimee actually care.

It's hard to imagine a better small business of any kind than The Optician. I've been going to…read moreKaren and Aimee for several years, and each time they've impressed me with their expertise, their integrity and their personal commitment to providing stellar service. Just one example: last year I needed lenses replaced fast on a backup pair of glasses before a trip. Assuming that Karen and Aimee would be too busy, I called a few well-known, branded stores and was practically laughed off the line. Karen and Aimee, on the other hand, didn't miss a beat. Without over-promising, they simply got the job done. I picked up my glasses two days before my trip and left town with an easy mind. On top of all this, they're both super-nice and interesting to talk with. I look forward to seeing them each time I go into the shop. To sum up: when it comes to glasses, I can't imagine going anywhere else.

I had an absolutely fantastic experience. From the moment I walked in, the staff was incredibly…read morewelcoming and efficient. Scheduling my appointment was a breeze, and they were very accommodating. Dr. Zheng was thorough, knowledgeable, and took the time to explain everything clearly, answering all my questions with patience and expertise. I felt completely at ease and confident in their care. The office itself was clean and modern, and they have a great selection of frames. I highly recommend Dr. Zheng to anyone looking for top-notch eye care!"

I found Lafayette Optometric Group through a frame brand's website and decided to visit to see what…read morethey had in stock. I was able to book an appointment by calling them directly. Once there, I was able to look over their selection and was also recommended 10 other frames that might suit my face. Customer service was great and I got my two frames with prescriptions in about 2.5 weeks. It was overall a straightforward and easy experience! They have a better selection of brands than some other stores. I would come back again if I need more frames!

Optometrist Chrystina Yu and her optical team Oscar and Wendy were excellent. they were efficient…read morehelpful. and Had patience with all my many questions. Highly recommend this practice . Also, parking and location is very convenient .

I love Dr. Wong. She is so nice and very thorough, explains what she's doing and why she's doing…read moreit, and really listens. I've had a recurring painful eye issue that's been driving me crazy. I recently visited an ophthalmologist with the hope that he'd help me resolve the issue. Long story short, he did not. Not even close. I explained my symptoms to Dr. Wong during my annual eye exam. She examined both of my eyes closely based on my comments and diagnosed the issue pretty quickly. I am so thankful that she gave my poor painful eye the attention it needed. I also really appreciated all the covid-19 precautions everyone in the office took. They went above and beyond to make it clear that all equipment had been cleaned before I used it, to wash their hands frequently, etc. A+.

I brought two pairs of eyeglass frames here for a routine adjustment…read more During the first visit, the staff member adjusting my glasses, Amanda, accidentally broke one of the frames. While accidents can happen, when I asked, she implied risk was minimal "unless you don't know what you're doing." After the incident, she then restated "there is always a risk for things to break." To her credit, Amanda made a genuine, constructive effort to resolve the issue by helping me find an alternative frame that could accommodate my existing lenses, which would need to be recut. If everything went fine from here, I would not have bothered with writing a review. The reason for this review is the follow-up encounter a few weeks later when I returned to pick up the new glasses and pay the remaining balance. I was met with a different staff member or owner this day to assist me. I asked if I could return for follow-up help if I experienced eye strain or optical issues from the recut lenses; her response was unexpectedly confrontational. Instead of addressing a standard customer concern, she took an aggressive, defensive stance, implying that any future issues were solely my responsibility and I should have thought about those future issues ahead. She diminished the situation by stating my original frame (which was only several months old) was "cheap" and already depreciated, stating word to word: "It is our job to help people. But we are not completely responsible for all the issues that happen while we do our job." Rather than engage in this argument, I completed the fitting as quickly as possible, paid for the replacement frame (she emphasized I was getting a very generous $30 discount for the inconvenience - I didn't argue or haggle). Then I just left politely as quickly as I can. After a day of using the glasses, I also realized one of the recut lense has a small chip at the rim. But at this point, I would rather not have any more encounter with this shop. I went to another shop who did the final fitting adjustment for the new frame for me after a trial for a day or so. Throughout this entire process--despite the broken frame, the weeks of delay, and the expense--not once did anyone offer a basic apology. Being treated with what essentially feels like hostility when asking a routine question about lens adaptation made an already frustrating situation far worse. If you are simply purchasing a new pair of glasses from scratch, your experience may be fine. However, how a business handles mistakes and communicates when things go wrong speaks volumes. Even though I won't return, I hope store does better job for future customers and more importantly, hope no one else has my experience.

Recently moved to the area and walked in with a problem with a pair of glasses from out of town. As…read morea retired ophthalmologist I am pretty discriminating when it comes to opticians and optical shops. Anna helped me without "blinking an eye" and was superb. I would highly recommend Anna and this optical shops. I plan to return to purchase some prescription sunglasses. Thank you Anna

This review is more of an expression of gratitude for the exceptional care that Dr. Fleming and her…read morestaff have provided me since meeting them less than a year ago. To refer to Dr. Fleming, Jentry, and Julie as just my "optometrist's office" would be an understatement; they are amazing human beings, and Dr. Fleming is one of the best doctors I have ever encountered. When I was referred to Dr. Fleming during an eye emergency, she took me in the same day and performed a thorough exam to determine the issue. Thanks to her prescribed treatment, I felt relief almost instantly. I truly appreciate how she communicated with me throughout my recovery to ensure I was healing properly. Because she is so detailed and invested in her patients' well-being, she was able to discover other contributing factors to my eye health. She immediately became my primary optometrist, and I have since brought my family to her practice as well. I also want to highlight her staff, Jentry and Julie. They are incredibly kind, and their organization and communication skills are outstanding. The ability to reach the office via text or phone with immediate responses is the best! Furthermore, the online portal is user-friendly and makes completing forms seamless. I always feel welcomed in the office. Oh!! And the selection of eyewear is exquisite. So many niche brands that you just want to buy them all! And, because of her expertise in skin care and services provided in-office? Not only are my eyes better, but so is my skin!! Thank you again for everything you do!!

I have been struggling with dry eyes for years. Dr…read more Flemming diagnosed that I have ocular rosacea. No other optometrist or opthamologist had identified this condition. She also has treatments that no one else had offered. After the initial period of regular treatments, I experienced relief. Now, I have treatments every 6 months and I no longer have dry eye issues. Dr. Flemming and everyone in the office are always helpful. When I almost gave up on treatments (it does take a number of treatments) she would encourage me that the program will help. She is right.

There are places with more frames, but no place that's curated as well as Next. They have such a…read moregreat and interesting selection of high quality frames, and the folks who run the store really know the ins and outs of the trade. Great service and super friendly people.

Really great and colorful selection of frames! Sunglasses, glasses of really fun and hip styles…read more Wonderfully kind service!

Dr. Ensor is the "Doctors Doctor"! Kind, caring, through, knowledgeable, empathetic, follows up as…read morepromised, and has a great staff! Eye appointments have become my favorite Doctors visit! He also uses the latest technology and has a great list of other Doctors he can refer you to if needed! You can't go wrong with Dr. Ensor!!

In my experience, having almost 40 years of being monitored for genetically & age-related macular…read moredegeneration and changes in vision, eg. cataracts, floaters, dry eye, astigmatism, etc., Dr. Ensor is among a very few vision care professionals, who can provide the highest level of general & senior vision health care in the Bay Area. Several years ago I located his practice after retirement, when I no longer had VSP coverage, and my vision care provider at the time, a major UC affiliated clinical practice, which was current with Age-related Macular Degeneration (AMD) refused senior medicare insurance. Dr. Ensor is among a very small number in the bay area, who is well versed and equipped in monitoring and in available treatment options for AMD, being on call 24/7 for emergencies in vision changes, and his office accepts medicare and other related senior insurance plans. But, more importantly he and his entire staff are sincere, empathic, and provide the highest level of patient-based care. My wife is now one of his new patients. We both appreciate how Dr. Ensor, his associates, & office staff are so pleasant, respectful & understanding of all of the challenges that patients deal with & present!

Took my mom today to Kevin. So friendly, helpful and knew exactly what would look good on her. She…read moregot readers and distance glasses made on the spot. Highly recommend them. Oh and the selections are amazing!

Kevin is truly the best. I've gotten glasses from Kaiser, Costco, Walmart but these are by far the…read moreones I love most. I'm waiting for my third pair from here now. It's close to where I live and Kevin makes everything such a breeze, you can even turn your receipt into your insurance company to get it covered. He's very knowledgeable and has so many different frames and color options. You can even bring your own frames in.

Went into Focal Point Opticians in Berkeley for new glasses and ended up working with Luke, and…read moreit's rare that an optical shop visit is worth writing about, but this one is. What stood out first was how much Luke actually knows about frames. He walked me through material differences and construction methods. You can tell pretty quickly when someone actually understands the product versus someone who's just good at selling it. Luke was meticulous about getting my measurements right. He wasn't rushing to close the sale. That kind of attention is easy to skip and hard to fake. The Bay Area has no shortage of optical shops. What you're paying for at a place like Focal Point is working with someone like Luke. The knowledge, the patience with the fitting process, and a good eye for what actually works. That combination is worth a premium if you want glasses that are done right.

I made an appointment to select glasses with an optician and I was on time for my appointment. When…read moreI walked in the door John was very dismissive even after I explained that I had an appointment. He was completely unfriendly as if I was bothering him. He pointed towards the glasses and he told me that I could ask questions later. When the next person walked into the store John's tone completely changed and he became very helpful towards her. After I gathered the glasses I sat down to use the mirror and Jeni asked me if I wanted help. Then she proceeded to be extremely friendly and helpful. But the obvious implicit biases of John prevents me from spending my money here. The two stars are for Jeni.