Had a very good experience here recently when I was out shopping for a bike for my girlfriend. The…read moreguys here were very patient while we tried out many bikes, then tried some more, then tried the same ones over again. This is always important when buying a bike, and they made my girlfriend very comfortable when she was working her way through her decision. To make things a better fit, they gave her a good deal on a quick modification to the bike that was done while we waited, so she could try out the fit. Any bike purchased here comes with 2 years of tune ups for free as well as a bottle and cage - can't beat that! While it's crazy to find three bike stores within a half mile of each other, this is the only one you should visit while in New Hartford/Utica area.

I kindly asked the manager to look up a replacement lens and he wanted to charge me twice the…read moreactual amount to get it into the store .$74.00 lens and he wanted to charge me $150 ohhh and I almost forgot he was extramly smug and unpleasant the entire time I was in the at this location. DO NOT RECCOMEND THE STORE

Mike was helpful and informative to a couple of newbies to electric bikes. My wife and I love them!read more

They fixed up my old bike and got it running in a very short time. My experience was that the shop…read morewas very friendly, professional and helpful. I was so surprised by Cecilia's 1 star rating, that I had to check out her other reviews and LOL, every single one of them was a 1-star review! Not a happy person, I would imagine.

Good honest people. Very helpful. Answered my questions and gave good direction…read moredirection. Nice !

Gotta give it up to these guys! Honest, reliable, great pricing, top notch service and Knowledge…read more They are all enthusiasts. They love the sport and care about their customers and community. Steve and company is exactly what this area needs! We ride down hill and cross country with full suspension bikes. We have a lot of mechanical needs and a lot of bikes given the aggressiveness we ride with. They take care of us, show us some tips, and make excellent recommendations.

Update - 1/10/18 I have again called both Telephone Numbers today - 315 742-4728 and 315 742-5999…read moreand both numbers are disconnected ! So now I am going to Small Claims Court in Utica . I really just want my Son's and my skis back !

AAA Welch's is an excellent local business run by two generations of the Welch family. I was…read moreimpressed by how knowledgeable, friendly, and dedicated the shop owners were. Marty Welch serviced my vintage Huffy and got my side pull Chinese brakes working like new. This is the bike shop for you if you avoid extremely commercial or franchisee-owned companies and value a genuine, personalized experience.

I bought a stomp pad here for my snowboard. No complaints for this place. I do not snowboard or ski…read moreanymore but I recommend this place if your interested in those things. I think my dad bought my road bike here when I was a kid. I used that bike for triathlons in New York and Texas, a duathlon at Watkins glen race track, and at a bike race in Texas called the jalapeño 100. Good bikes and snowboards.

They rented me 17 year old rusted skis for $200. They also adjusted the bindings even though the…read moremanufacturer warranty on them had expired over 10 years ago.When getting my refund they were extremely unprofessional. They actually threw my card back at me When I brought them to the mountain for ski school my instructor told me that the only they were good for was to hang on a wall. Almost every single ski shop I brought them to refused to work on them because of liability I highly recommend going anywhere besides here

Very happy with the speed and expertise given for my recent bike upgrades. Greg is an exceptional…read morebike expert and provided professional guidance and installation of my new bike equipment. Everyone at the shop is always so very friendly and helpful! Thank you so much!

Amazing service, they were very nice about adjusting my EBike I bought online. They didn't make me…read morewait even though they were busy.

Neil operates a most reliable, and friendly local service and repair that one grows to trust.read more

Great customer service and care and amazing help finding what you need…read moreGreat value in parts and a verry vast selection

needed a spoke on my bike repaired. They had it less than 24 hrs and it was done! in the mean time…read morethey had a rental for me (reasonable) and away we went. Great service! thanks.

I brought my skis in for them to look at. Another local large ski co supposedly waxed and sharpened…read morethem. I skied on them once and they were super slow. The helpful associate at Resource Cycling showed me how there was barely any wax on them and compared the bottoms to a pair they had just worked on at Resource Cycling. Night and day difference. I waited over 2 weeks to get my skis back at the other place. Resource Cycling had my skis done in just under 24 hours! They went above and beyond to right the wrong of the other shop. My skis are now filled, waxed and sharpened properly and honestly look brand new. I will HIGHLY recommend Resource Cycling for ski waxing to everyone I know!

Dale provided amazing customer service at Syracuse Bicycle in December when I purchased the…read moreCannondale mountain bike, when I picked it up in February and when I went in to get accessories and to check the way I was fitting the bike with how I was riding. The price was much more reasonable buying it in December and I believe I received great value in this bicycle! I have been riding the trails, on my college campus and around the neighborhood with no problems. Today Dale helped me be prepared for the expected tire blowout with tools and a spare tube to change it with. Also, I purchased a very low profile bag for under the seat to help keep the these live savers on the trail. Finally, Dale showed me the different lubricants to use on the chain. I purchased the oil and he gave me a little instruction on how to best apply it. Knowledgeable people with great customer service is a combination that I appreciate from Dale and Syracuse Bicycle!

Maybe I am being unrealistic but just tell me it's going to be $500 or more to fix my $300 bike…read more(can buy new at Dicks Sporting Goods) instead of wasting my time examining the bike and pricing each part before telling me it's going to be a crazy amount to repair. The guy who examined my bike for repair was distant and not engaging or seemingly knowledgeable. If Iam going to pay someone that kind of money to fix a bike they should at least treat me like I am actually present at the counter. I would not go here again.

Super Helpful... great prices. Sam worked with me when I showed up early on a Saturday having…read moredriven an hour

Sam could not have been more helpful and responsive to my emails super service great to have in…read moreour local community