Stars because staff is nice. But does not solve the problem. Been getting treatment and the issue is not resolved

Not sure of the office location. It's Orkin in my area : I'm not feeling confident about trusting Orkin right now. They offered a free attic inspection -- and I later learned they also do free crawl space inspections. The technician, Chris, came out, went up into the attic, and came back down with several photos. When I asked him to email the pictures to me, he said he would. I've made that same request twice to the office since then, and I still don't have the photos. During the visit, he pointed to marks in the pictures and said they were "signs of pests." He also pointed out a tiny hole in the insulation, claiming it was pest-related -- though honestly, it was so small that only a bug could fit through. His recommendation was to remove all of the attic insulation, treat for pests, reinstall new insulation, and cover the outside vents -- for a total of just over $4,000. I haven't seen or heard any evidence of pests in my attic -- no scratching, no droppings, nothing. Yet I can't reach Chris, and the office still hasn't sent me his report or photos. So I'm left wondering: was Orkin being honest about an infestation, or did the technician just make a big claim and move on? read more

Today, Service Technician Travis and Andrew came out to put flooring down to help with moisture under the home. They did an excellent job and they worked diligently to ensure that everything was properly installed and cleaned out from underneath the home. I will give them 5 thumbs up for great workmanship and great customer service ethics. They knew what they came to do and they did it right... I am very pleased with them and highly recommend them. read more

After several service calls, they're still bugs in the house and then they sit there and say that they can't take care of the ants nor will they take care of the spiders underneath the house. They do not honor their satisfaction guaranteed commitment. I had to ask them to please do not let the tech come back to my house because he doesn't do his job. They sent him back anyways and told me I never requested that. The manager who met with me at my mothers house promised me all these things to make her happy and never follow through. He did some of the things he, but he did not do everything that needed to be done. Do you yourself a favor, find a better company than Orkin you have to hand them over and over again just to get a phone call back. read more

What ever happened to the e-mail notification as to what time frame the Orkin rep will arrive? I need to know that so I can plan my day too. He did come and did a fine job, but now I no longer get an e-mail whereupon I could click and print out my invoice for today's service. I save these. If this all is new policy, someone made a dumb decision. This system is not user friendly and someone should start kickin A-- and take names. When you return to good customer service Star #5 will be appropriate. Gary O. Ostlund 10 Surry Cir. N., Pinehurst, NC 910-420-1011 read more

I live in an apartment complex and there is an infestation in the unit below me. I told Orkin about this, they came out twice and nothing was resolved. It actually got worse. I did not blame Orkin for this because I know it's not their fault. But they told me they'll come out to treat the issue by respraying and using a repellent to help with the issue. I told them about the phobia that I have of these bugs and they made a next day appointment between 4:00-6:00 pm of June 10th. I removed EVERYTHING out of my cabinets in preparation for their visit. I get a text at 4:28 saying they can't come for 2 weeks. I call the office and she has no explanation for the cancellation. So if you live in Fayetteville NC, DO NOT trust Orkin. They are horrible. I wish this infestation can spread to every one of their offices. Let's see how fast they cancel that appointment then.... read more

Orkin - Pest Control Near Me - Fayetteville, North Carolina

I was upset about the glitches they were having in there system that effected my appointments. The Manager Melissa went out of her way to make a trip out here and she went above and beyond for me! I am once again a happy customer! Thank you Melissa! read more

I called Orkin to come out and help with a carpenter bee problem. The woman on the phone was very helpful in scheduling my service and did not try to oversell me. I was able to get someone out here quickly. Our technician was very kind, helpful, and throughly explained what he was doing to fix our problem. He was knowledgeable about the species and very professional. We will continue to use them moving forward. read more

Two problems. 1st. The orkin pest control package I was signed up for does not even include termite treatment. Literally the only thing I wanted from them. This is terrible. I call in. Ask for termite treatment, they send out a couple kids with fresh t-shirts on and have me sign some paperwork, then spray all over my property. I'm guessing these are piecemeal work orders and the "employees" come out to each site and otherwise are not paid. Cool story orkin. That business profile really strives for greatness. There also was the matter of more than one crew showing up.. one guy shows up and says I was here first... Wtf? 2. I had an estimate made for the encapsulation of my crawl space. The work was done. But here is the kicked. There's literally nothing preventing the moisture from building up in my crawl space again. This company should NOT be in the business of encapsulation. They quite frankly are falling short of a solution. Which means it costs me more money to fix what they have neglected.ill be back to post pictures of the shoddy work that was done. read more

We began service with Orkin in 2009. Since then they have helped us deal with many different pests ranging from spiders, mosquitos and the occasional visit of a rodent. Over the years we have had 4-5 different technicians. All but 2 were professional and eager to do their job. When I have had a concern I called the company directly and the service manager has promptly contacted me to rectify the situation. Ronald is our current technician and is always extremely thorough when dealing with the inside and outside of our home. He calls when he is on the way, and is always respectful of our property. read more

Extremely professional, kind, and answered all questions without feeling hurried. Highly recommend Inspector Pittman!

As the previous reviewer said, Ray works for this Orkin office. If you want them to come out late, then not at all (which I was still billed $79 that came out of my bank account), then late again after you call and complain about them not showing up.. Then by all means call them! I've been told that my bank account will be credited back but after a month that still hasn't happened. I'll be filling a complaint with the BBB and calling the main Orkin number to see if someone will help me get my money back because nobody, including Ray, has done so. read more

I had a mouse problem so I called Orkin last week for help dealing with it. They initially said it would cost us $170 for the first visit, but once we mentioned wanting to check prices with other companies they suddenly dropped the price to $120 for the initial visit, plus $40 a month for services. We ended up signing up with them. They came out the next day and laid some glue traps, snap traps and said they poisoned under neath the house. They pointed out obvious spots mice were coming in and told us we needed to buy some foam to plug the holes. I thought we were paying them to assist with that but ok. They were scheduled to come to our home one week later between 8-10 AM. We have a text message letting us know we have a scheduled appointment. No one ever showed up and when we click on the link via the text message it says services were completed at 9:23 AM. Again, no one came out! We called to let them know we were displeased and wanted to cancel, and they did not care one bit. If you have a mouse problem, save yourself $100 and just go buy some glue traps. That's all that you will get. read more

They where suppose to come out 4 times never showed up or call. But they took the money out of my account

Nobody is perfect so I never rate 5 out of 5 but I just want to say that I have been very pleased with the service that I have received from Orkin. When I've scheduled the technician has come on time. During my initial visit he took extra care with me and explained many things. The extra effort and time he put into the care of my home and my understanding of the products that he was using was above the normal customer care attitude. read more

I had to take off one star because I had an appointment for noon-2:00 p.m. and no one showed up. I waited awhile before I called the office, because I figured that they were just backed up and that someone would show up eventually. At about 3:20 p.m. I called the office to see what was going on. It turns out that they were down one person that day (I think maybe someone was out sick or something) and as a result one employee was covering the absent employee's appointments as well as their own. I just wish someone had called me during my appointment window to let me know that they were running significantly behind. I would've have liked to free up my afternoon to do something else. I ended up having to reschedule the appointment for next week. read more

Absolutely terrible. We signed up for an every 3 month service and for some reason they want to have someone come out every month and try to charge us. Just this last week the guy called and asked to schedule an appointment and we said that we were already serviced at the end of December. So he said he would call back next month. Turns out he just showed up at our house and sprayed anyway and now they want to charge us! Claiming that the service in December wasn't charged and was an "in-between" service (I didn't sign up for in-between services so I have no idea what that is about) their technicians never show up on time and in that month of December they had to schedule is 3 different times because no on came! So frustrated read more

After 3 months my final breaking point had been reached. I had signed up to have 2 properties taken care of, but after 3 Months nothing has been resolved! I still have ants out of control, but maybe the recent floods have killed them. They promised they would treat the whole yard on both properties, but out of several visits work was only done once on one property. To add insult to injury they continue to bill me after cancelling and then tell me they did not do it as I sit there looking at my bank statement!!! Calling Corporate is useless as they will not deal with it and only want to transfer me to the useless SOB's that do not preform any work. I paid a lot of money for next to nothing and I will be reporting it under the fair credit billing act for services not rendered! So now I suppose I have to get an attorney, who I rate as favourable as politicians. I did not say they are thieves as they might sue me!!! Out of the last months only once was any real work done so I should only owe them for half a month for one visit. I wish I knew who the Black man was that was that came one time. He was the only person that ever did any work, so someone could hire him for a better company! They kept sending this guy that would leave in less ten 10 minutes after I asked them to never send him again. He would wait until he thought no one was looking and leave, without even so much as a good bye, let alone a service report!!! I am sure they survive off new sales, as I am sure I am not alone with this from what I see on this page. read more

If you need termite,pest or moisture control work done,these folks are the best there is.

This is by far the most unprofessional business I have EVER dealt with. And pay no attention to the review by Ray C. Since he is one of the inadequate employees I have been dealing with. Nobody knows anything about what is going on there, it's just a bunch of chickens with their heads cut off running around aimlessly, I swear. After canceling a service on 4/8 they continued to bill me for services NOT rendered for May, June, July, and August. I am continuing to try and get resolution for this problem, but they continue to give me the run-around and promise phone calls but never return them, But they reassure me my contract was cancelled and "they have no idea why the billing has continued" STAY AWAY FROM ORKIN and save yourself time, money, and headaches!!!! read more

Called for a termite inspection. I was given a date and time for which I took off work. The window for the inspection was 8-10 a.m. I called that morning to make sure the tech was coming and was assured he was. I waited until 2:30 and called Orkin to inquire as to whereabouts of tech who never called or contacted me as to why he hadn't come. They didn't seem to know why he didn't show up and tried to contract for services at that point??? Are you crazy? You can't even show up for an initial consultation but I'm going to sign up for services? Don't use them. Not only are they nincompoops, but there is no local office you can call, just a number that is in some big city that takes care of everything. They obviously don't have a clue about what is going on. Use your local pest control service, not these guys. If I could give less than one star I would. read more