I've been an Orkin customer for several years now. I called and scheduled a treatment for ants. They were supposed to arrive between 8-10am. At 10am no one had shown up, so I called them and they informed me they had a schedule change at their morning meeting. No one called me. They assured me that they would be at my house this same day at 3pm. Still, no one showed up and no one called me. About a week and a half later, a sales rep called me wanting to conduct an annual inspection. I informed the sales rep of what had previously transpired and he was not aware of the missed appointment. I requested he have his branch manager contact me, if he wanted to save me as a customer and I have still not received a call back to date. Terrible customer service!!! I do not recommend using this company. read more

I had service with Orkin for 8 years. We had a brown recluse problem about 3 years ago. Paid $$$$ to have treatment done. What I was told would be the process didn't seem to be what was delivered but trusted they knew what they were doing. Had to have them come back out a couple times. We had been told that as long as we maintained service with them, the warranty for the recluse treatment would continue for the lifetime of the house, even if it was sold. We recently sold the house and when I called to let them know that it was going to the new owners they informed me that the warranty had expired because I didn't pay the warranty renewal. Not once had I been told about a warranty renewal and I have paid ALL my bills. They said nothing could be done about it now since the warranty expired a month after (which would have been in July 24 according to them). I'm still not sure they did the full treatment based on what I was initially told and what was actually done. read more

Great service! Chris Henry is our rep and he is friendly, very efficient, and truly professional! We certainly appreciate his attention to detail! Thanks Alan read more

I called them because I didn't have time to go by a rental property I owned and do it myself (that's what I do now). I told them I wanted it done one time, then get a call asking where I was, saying they were there for another one and since I didn't know up nothing got done but I'm still being charged. So, save your money and do it yourself and make sure you're very, very clear with orkin if you don't want them to just show up randomly and charge you weather they do any work or not. There are other options out there read more

Can't give ZERO stars. They told me they could fix my problem, honey bees, and we set up a time, 8-10am. I took the day off work. They did not show up by 10am. I call the support number and they guy tells me they can't touch my problem. read more

Robert was kind and professional. I had a company no show for my appointment so I called Orkin right away and they were able to come out the following day. Dealing with mice has been unbelievably stressful so Robert came, treated the house, and I can rest better knowing I will not have to deal with them for much longer. Thank you! read more