My grandmother has seen this doctor 3 times, twice at this location, once at Deltona. The first time we waited almost TWO HOURS to be called back, the second one I (her caretaker) was told I could not come to the back with her because I had my daughter and she was possibly sick and "didn't want to get the baby sick" so.. she saw my IMMUNO COMPROMISED grandmother go back their herself.. which come to think of it made no sense because she then just got into my car... And finally, her third appointment that we are five minutes away from hitting the hour mark of waiting to be called back yet again. read more

If I could give this practice 0 stars, I would. I have been going here for the last 3 years. I had a great doctor, Dr.Ortiz. Then one day, she was gone and they set me up with a new doctor whose bedside manner was Horrible. I've been on a good regimen of meds for 20 years, I do not want to change them. This doctor refuses or just doesn't care that my health has improved drastically in the last 10 years because of the meds I'm taking. Refusing to fill a patient's meds after 20 years of the same meds is ridiculous. Apparently he's not even a doctor? Customer service?There is none. The people answering the phones don't know what they're doing. I'm so dissapointed. I shouldn't have to call for a week to try to get my meds. Their corporate office is the same number you call to make appointments as well, which is odd. I'll be searching for a new medical doctor in the New Year. Good luck at this place. read more

They are so horrible they made me cry talked about me in Spanish oh please I was raised 30 minutes away from Mexico because I'm white doesn't mean I can't speak Spanish I can spell it to without help change my doctors without me knowing I requested only female and they gave me a rude male now I'm getting cops involved with this company on Monday!! Who wants to com here??? read more

My first impressions of the employees here was that they were rude and weren't interested in doing a good job. If I could leave zero here, I would. No, I'll let professionals handle my health care. read more

I am giving this office 0 stars , i fax over a form to be filled out and there was no communication!!! My father passed away and my mother has dementia and had to move from flordia back to Massachusetts , they had us do a virtual appointment and said they were going to fax the forms over , well next day faxed over the forms, they were missing 2 pages Called again and asked to fax over again no call back ! The ladies at the call center were great and helpful trying to get in contact with the office ,they would not return my call No this poor woman lost her husband and would like tohave a new place and this office will not sign the form this is awful how would anyone feel is this was their parent read more

The most terrible experience I have had in my life. They cannot even input simple paperwork. After the doctor checked me, first appointment / physical kind of stuff, very simple but the doctor was professional and kind, the office was supposed to send my information to my insurance... well its been 3 months and their "old" portal still reflects inaccurate information. Their claims never got to my insurance and I had to call my insurance in order to get the information from them. Once they did, I realized that I was being charged, specifically on the insurance side due to what the office was claiming, a service that I did not do and cancelled way before the appointment date. A simple corrected claim can fix this, as my insurance claimed, and this office / company could not do it. The people at the front office and the manager were not helpful and just plainly gave up in doing anything for me and my situation. I got so fed up that I went to their billing location, as marked on their billing statement, to get this fixed (going to corporate might help / report this location), but once I got there... it was completely empty. No workers at corporate. Very strange and suspicious. And their billing number to call is always busy and will eventually hang up on you. Well, eventually I got in touch with someone and I gathered all the paperwork I needed so i don't get debt collections on me due to the mistakes that this location / company did to me. Oh, and that incorrect information on the "old" portal, never got fixed, so it makes it look like I owe them money when I don't (I now have the paperwork saying I don't but now there is contradicting information between the paperwork and portal). Also, on their "new" portal, I don't exist, even though they were able to "see" that I owe nothing. Seems like no one knows what they are doing. read more

I called today to get in. I have hypertension and depression. My BP is 187/131. They told me they don't have any appointments. I'm so tired of this!! My insurance won't pay for my BP medication unless I see the physician. read more

This is the absolute worst doctors office I have ever been to. You can be bleeding to death and they will be like let me send you for 89 unnecessary tests that you absolutely don't need. Then when you ask to speak to something regarding the lack of care no one calls you back and are like oh you don't want to go for a 90th test then go to the hospital when it's not an emergency. I have been dealing with tennis elbow for 4 months. I got better care from the urgent care. So here is what happened. Almost 2 months ago I reached out to the last place I wanted to deal with, the most incompetent doctors office who I typically would rather suffer it out then go to. I explained what happened got a doctors appointment. They canceled the appointment without my permission. Then rescheduled it, then they did a no show. I called and they were like we have been trying to call you. No you did not because my phone was in my hand, ringer on and I have been waiting for an hour for you to call. So then, I waited another hour and a half for the doctor to call and no return call. I called again. The doctor never called but instead a different doctor then Eva called me. He scheduled me for xrays and they never send over my stuff to SimonMed for a whole week and I called them. I tried to wait it out but after dropping a small foldable table on my foot because I have no strength in my arm and broke my pinkie toe, I can't pick up my son. This has became a serious problem so I went to urgent care and they Gave me a X-ray diagnosed me with tennis elbow and gave me 5 day medicine pack for inflammation and said if it Doesn't go away in a week to schedule an appointment with an orthopedic. I tried to do that and the orthopedic office said I needed a referral from my pcp. So I called them, told them what they said and they scheduled me for an appointment 4 days later with this incompetent doctor who finally shows up for the video appointment. I explained to her what is going on. She wants the schedule me for a mri. Well it's a 2 week out for appointment and I have been waiting for a week and guess what. They never sent the paperwork to SimonMed.I called and spoke to a phone representative who transferred me to Case managerJuanita. She then said we'll go to the emergency room. I yelled at her, hung up & called my insurance provider to report them. As I was on the phone with my insurance company she called and left a voicemail say I have 3 options, listed them on my voicemail. I called her back and for 2 days I have tried to get ahold of her and no return call. So they called yesterday to say "oh you have a doctors appointment tomorrow but we don't have any paperwork." No duh I told you that! The multiple times I have tried to reach the case manager. So I'm unsure if they canceled my appointment because no one will call me back. I'm so defeated. I have never seen a doctors office so incompetent. It's like jumping through hoops for help. I'm going to see an attorney tomorrow because I have over a year of stuff accumulated, voicemails and etc. they even tried to scam me and say I needed to pay them a copay when I don't have one! It's all on voicemail! Scam, scam, scam. 4 months for tennis elbow? Absolutely a joke. read more

Wonderful center for care! The staff are knowledgeable, considerate, respectful, empathetic, and attentive. While appointment times can be a challenge, OFP makes it a point to try and find the earliest appointment possible at the most convenient times the patient. They're excellent about referrals and followup care, and are very good at reminding you of any and all future appointments. They're also very accommodating when it comes to paying bills. You won't find a better local doctor anywhere else! read more

Worst Drs office I've ever been to . Can't get referrals done and then trying to blame Medicaid while I had them on the phone with us. Then they make an assumption and want to put it in a referral as a fact, they should be closed down for malpractice. All in all don't make them your primary doctor unless you're trying to die. I would like to know how my people their incompetence has killed. read more

If i could give 0 stars i would. READ PEOPLES REVIEWS. I had a Doctor that ended up seeing me 1 time over the phone. I had a follow up appointment scheduled and received a confirmation and then never received the 2nd call. i called to ask why and was told i had to reschedule. i did then it happened again. when i called back and spoke to a representative to ask why yet again and to complain they informed me that the Doctor was on Leave and more than likely not returning. The asked if i would like another Doctor to see me and i said that was fine as i was just trying to be seen and do not care who sees me as long as i get proper care. I showed up for my appointment and went to check in and was informed this time that they called me to reschedule when nobody called me. The woman at the desk had a name tag that read Guiterrez and i asked who the office manager was to complain and she laughed and told me she wasnt in. i asked for her name so i could call and speak with her and complain about the poor scheduling and lack of care preventing me from having adequate healthcare. It did not stop there. When i called the following morning the office manager was "busy" and i was speaking to a representitve who then started speaking to me only in spanish which is not my first language and i told her i do not understand her. she HUNG UP ON ME!!!! i called my insurance provider to file a grievance about the lack of professionalism and how they are creating a barrier to be seen and interfering with my health at this point. by the way, the first incident happened in november and i still have not been seen and its mid February. So this has been extremely irritating and caused a list of issues that will insure i continue to leave poor reviews because of it. read more

You will waste your time and energy here. This place does not care about the patients. Doctors all have poor reviews.

I read horrible reviews on this practice before making my appointment even. This dr was assigned to me through my insurance. I was in the hospital and needed a follow up and didn't think waiting any longer to have a new dr signed to be a good idea since i was unconscious and thought a follow up was best. I saw Dr Lopez. Making the appointment was very easy the staff was very friendly over the phone. I went into my appointment with a very bad feeling i was going to leave unhappy. The MA that got me ready was nice. The drs first comment was "oh! You're new" when she walked in, which lead me to believe she didn't even look at my chart before entering to get a quick summary. They didn't receive the info from the hospital, i explained i can log in on my account and they can print my results if needed. The dr didn't seem to care. Made me wait almost an hour before coming back in the room, even though from the time i signed in, i think i waiting 10-15 mins to be brought back. I explained my issues since my reason for the hospital visit i had and immediately wanted to send me for bloodwork (understandable) but also an MRI because she assumed i had a brain bleed. I let her know yet again my CT was clear and i could show her the results or give me an email address to email it to, she picked up my phone and then put it back down. She did a neurological exam which being with an ophthalmology background she did some of the things wrong. She seemed very flustered as if she didn't know how to use the equipment or felt rushed. She violated two hipaa violations while I was there. 1- shouted my name outside of the room to the MA down the hall to see if we received paperwork from the hospital. 2-started asking me medical questions with the door open. Again being with a medical background i know you can not do neither. She told me not to take any meds and to go to the ER if i had another headache. I told her I've been having them daily and then I'd have to go daily and that's not fair to the hospital! She told me the importance of getting the MRI. I went the same day. She kept making slick comments about she doesn't know why America does the things they do. Clearly I'm white and she's Hispanic, i got offended by these comments as if our medical practice in the states is beneath her. Yet she is practicing in the states. I felt like it was a complete waste of time. I feel like i do not need to ever go back there. She just wanted to refer me out to other drs (which is one of the complaints I've read over and over again on google i believe). Needless to say i ended up in the ER the next day, repeated ct scan, no bleed and the drs seemed concerned of the way this dr handled my situation. However i will say Muletza (i am probably butchering her name) was extremely kind and patient in answering my questions at checkout and she was only good thing out of that appointment, if someone reads that from the office please her let know i think she does a great job. With a history of panic attacks, which i told the dr, of course i had an anxiety attack in the car in the parking lot with the thought of a brain bleed. I felt Dr Lopez' ability to understand and diagnose or even talk to patients is not up to par. I only gave this facility (Debary) a 1 Star because of the kindness and patience and knowledge of the check out receptionist i mentioned above. I will not be returning. read more

Very please with this practice. The attention I received and the Dr. listen Ready to address all my medical needs. It's hard to find a Dr. that takes the time to listen and make sure all the orders are processed in a timely matter. Professionalism and patient focused. read more

You will be greeted with loud music. They have a speaker on the ground that has to be connected to someone's pandora. Spanish reggae-ton was blasting. I waited for over an hour and the doctor did not seem engaged, no hand shaking for a warm introduction, however still helpful. While waiting in the waiting room once called, you can still hear the music, and as the doors open and shut it resembles the sound of a club almost. This is not a professional atmosphere, and I can't even imagine someone walking in due to migraines or pains and having to hear all this. Needs improvement. I went for a first patient and need blood work, but I will be selecting another PCP. The assistant who took my vitals was very pleasant and very empathetic. The front desk was also nice, I just didn't feel like the loud music was necessary and the privacy is pretty minimal. The staff is mostly bilingual which is a plus for our community, but again I just feel that it wasn't a welcoming medical center. read more

This place is an absolute joke. Do yourself a favor and go somewhere else or don't even bother going to the doctor at all. Communication is beyond abhorrent. The only part they care about is confirming your appointment. After that, it's a disaster. Zero follow up, nobody has any idea on what they should be doing. I was in on 03/21/19 for a follow up appointment. I was told it was too late for 2 of my referrals I need because the "referral coordinator" had already left for the day and apparently she is the only person on the planet that can do this. They promised I would be called on Friday, 03/22/19. I laughed out loud because they have said this many times in the past and you have to physically go back in there to get ANYTHING done. I called again this morning (03/25/19) and left a message (shocking) and the message said I would be contacted within 24 hours. Again, I laughed, and am still waiting for a call returned. This is my same experience EVERY time at this location. The only reason I am going here is for distance and insurance reasons. read more