1. Orlando Heart Center

    1. Orlando Heart Center

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    Orlando, FL

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    Orlando Heart Center

    5.0 (4 reviews)

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    16 years ago

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    Orlando Family Physicians

    Orlando Family Physicians

    1.0(5 reviews)
    9.1 mi

    Do not go here. They have too many patients thAt can't get in. It's the worst service. I've never…read morebeen to a doctor's office that has so many people that can't answer a question. It takes two months to get an appt no matter whether you're sick or you need a referral. From the front desk people to people answering the phone nobody knows how to handle a question or scheduling or if it's an emergency to getting you in to see a doctor.

    I recently moved to Orlando. I visited this office today as a new patient. The office waiting room…read moreis open with a long desk/counter divider separating waiting room occupants from the office staff of approximately 10-15. I was given a clipboard with forms to fill and questions to answer. (I arrived 15 min early for this.). I was asked for my DL & insurance card as I turned away to head for a seat and again when I reached my seat. I pulled these items from my purse and went back to hand over (thinking the girl a bit pushy, wanting the items immediately rather than a min later). Before I could finish the forms, more questions were verbally asked (where all in the waiting room could here). Since I did not know the answer to which pharmacy I use (being new to the area) I said I do not know right now and would have to get back her with the answer. Unfortunately, this response was not acceptable to her, as she had to have this info now so she could complete here data entry fields in her computer. Her defense was that she was just following their office protocols. I heard this word "protocol" several times over the next 5 minutes while other office staff joined in to pressure me for the name of my pharmacy. I felt like I was being attacked in front of everyone in the waiting room who were all listening in. It was appalling and so embarrassing to me. Finally my name, Susan, was called (but was pronounced Suzanne). Since Suzanne is not my name I did not respond at first, but figured it out when no one else got up. I stopped back at the counter to ask for my DL & insurance cards. I found them face up on the counter right next to the next patient who was checking in. (Yes, a DL is considered as PII even though this office and Dr. Nancy do not agree with me.) I finished the forms inside. Oh look, the forms include a question for which pharmacy do I use. I was not provided with the detail HIPPA notice or privacy policy, only a brief summary of what it supposedly contained. Therefore, I said I would sign after I received these. (Not received) Dr. Nancy helped me figure out which was the closest pharmacy to me. Upon check out I was told that I would have to choose a different primary care facility as I did not cooperate with the office "protocol." This office's protocols apparently does not include a semblance of patient dignity or privacy. I recommend that the office front reception area be renovated to include some semblance of respect for patient privacy and that ALL office staff undergo re-training to learn how to treat patients with respect, dignity, and to protect and respect patient privacy (in practice rather than just words on a paper.)

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    Orlando Heart Center - cardiology - Updated July 2026

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