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    Orlando Smart Homes

    4.6 (9 reviews)
    Open 7:00 am - 7:00 pm

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    6 months ago

    Terrible service and communication. Status of work is not communicated and calls are not returned timely or at all.

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    6 years ago

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    Jason W.

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    7 years ago

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    Jason W.

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    7 years ago

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    Jason W.

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    7 years ago

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    Jason W.

    Thanks so much for your support!!:) Please keep in touch!

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    9 years ago

    Jason is a true local expert on the Orlando market and a pleasure to work with!

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    Jason W.

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    7 years ago

    Jason did a great job today installing my nest system. Highly recommend!!! Also, he's a great guy!!!

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    Jason W.

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    7 years ago

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    9 years ago

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    Jason W.

    Thanks!!

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    Vivint

    Vivint

    1.4
    (52 reviews)

    We purchased this system at Best Buy in February 2018. On February 28th, a very professional tech…read moreshowed up at 9:30am and after a very long day our home system was installed and ready to go. The tech was professional and very thorough. A month later, our systems signal is getting weaker so I called in and they told me they were sending a bridge and if I continue to experience issues to call back. System rebooted. I called in a few hours later on the same day, because the system was very weak and I couldn't speak using the doorbell speaker. System rebooted. I was told they were going to send a technician with the bridge. An appointment was set for a Tuesday, March 27 which I had to take time off from work to be able to available and the tech didn't show. No call, nothing. I call in and I was told it was a scheduling department issue and they will call me the following day. The following day, no call. I called in two days later to find out what happened and I was told the tech cancelled the appointment and they are sorry. The the customer service rep tried to help and with the help of the scheduling department, they set up another appointment for today, Saturday April 14th. Once again I take time off and guess what?? No one showed up!! I confirmed the appt via email. This is the second time, a tech hasn't shown up or called. No communication from Vivint. Why do I even have this system?? I pay for a system they can't get their things in order!!! After getting an earful from me, because I am extremely disappointed and upset with the lack of service, another appointment was set. We shall see if Vivint will show. A very upset customer.

    I contacted this company about an ongoing issue with my security system and was advised to upgrade…read moreto fix it. I agreed, but the upgrade did not resolve the problem. I returned the equipment as instructed since it was unnecessary and not functioning as promised. Despite this, the company refused to issue a refund or cancel my service, claiming I am still bound to a 5-year contract--even though the equipment was returned and the issue remains unresolved. I made multiple attempts to resolve this directly, but they would not work with me. Very disappointing experience. I would not recommend based on their lack of accountability and unwillingness to resolve a legitimate issue.

    Orlando Smart Homes - homeautomation - Updated August 2026

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