Dr. Todd and staff are exceptional. She takes her time during exams and even fit me in in an…read moreemergency when she was literally walking out the door for vacation. I feel my eyes are being so well taken care of and the selection of eyewear is incredible. Highly recommend.

Dr. Todd gave a good exam, not overselling exams or test. very pleasant. when I called and asked…read moreif they accepted VSP, I was told yes. giving only 3 Stars because that was only partial disclosure. They accept VSP for exam only, not for glasses. I would have appreciated full disclosure since my purpose of the call was to determine if they accepted VSP for both, not realizing I needed to be more specific. I offer this just to be aware.

We are new in Cape Cod area and needed eye care. We found Puzio Eyecare in Harwich after some…read moreresearch. We are very pleased to report Puzio Harwich was astounding!!! Every one was terrific. A special mention for Melissa. We highly recommend Puzio eye care Harwich

Avoid Puzio Eyecare. They are more interested in maximizing their revenue than making sure you get…read moreproper glasses. I went there because my optometrist suddenly dropped our insurance. Puzio upgraded my lenses to premium lenses without discussing why or the cost. It doubled the cost of my glasses. The bill also had charges such as custom measurements. When I picked up my glasses they said are they tight enough and sent me on my way. After a few days I was still having trouble reading so I went back and got them adjusted. They still didn't work. The eye exam was done differently than I had experienced with in the past and I did not feel it was very good so I went to an optical practice I used before we moved here. Guess what! The prescription was wrong. Puzio did change the lenses to this prescription but I had to pay for that in addition to their overpriced glasses.

I had been with the father for 40 years. He retired and the son took over. I got my glasses there…read moreand 3 months later the ear piece wasn't moving. I went in and barbara, the optician told me i would have to pay for a new ear piece. This, after not even trying to fix them. I was shocked as i thought i had a1 year warranty. She was quite nasty. A month later The dr sent me a letter saying i was no longer welcome there. he never even asked ME what transpired! I dro v e to his other location in harwich. The girl there took my glasses and ran them under hot water. Fixed!! The problem was hairspray!! Lucky me. i switched to OCB and it was the best thing i ever did. Dr Puzio was so wrong on so many things he did for me. Cataract surgery for example. he said i wasn't ready. OCB asked why i waited so long and did it immediately. And i could see well again!

I was in your office on Monday, August 4, 2025 and saw Dr. Ernst. I have an autoimmune disease in…read moremy eyes. I called my specialist first and they told me to see my optometrist first which I did. Dr. Ernst was incredibly helpful and very knowledgeable regarding my issue. She was very nice and caring. She gave me information which was very helpful so I could return to work. I didn't have to see my specialist after all. Thank you so much Dr. Ernst!! Sincerely, Janet C.

terrible admins. internal policies that should be external, no sympathy for typical human issues…read more if you are more than 5 minutes late they will cancel your 6 month reservation. one of the most stuck up places I have ever dealt with. if your a human who understand things go wrong I would not book with them

Walked in with my 85 yo father's stepped on and mangled glasses. Walked out shortly thereafter with…read morethem looking like new. How much? Happy to help, have a nice day. Thanks so much!!!

Terrible service!!! No respect for your time!!!…read more I had an appointment on 9/2/21. The scheduled ( key word) was for 11:00 A.M. I got there at 10:45 checked in. At 11:30, 45 mins waiting I went up to the desk and asked about how long will the exam take. I was told an hour. I said ok, when will the doctor be seeing me I have been waiting 45 mins. She said oh he won't be seeing you for another 90 mins because he's running late.... So basically I had an 11:00 A.M. appointment... I thought that's what appointments were for not a 1:00 pm a 11:00 A.M.!! I don't think they had one thought, or respect for my time at all. I had to get to work and couldn't stay. So I will not give these people my business!!

Although the office staff at S. Yarmouth are pleasant, it is almost futile to try making phone…read morecalls to the office with on-hold wait times up to 30 minutes and I often end up hanging up before that. It got worse with the merger. Even with a solid appointment, wait times at the office are also very long. The last time I was there for an appointment my wait was over an hour. I am changing to another optical services office.

sold me prescription glasses, then found out they were just off the shelf magnifiers…read more also bought prescription sunglasses that they glued the lenses into, the lenses never fit the frames correctly

Over time, I had managed to get my frames out of skew so I went to the optician where I had…read morepurchased them only to find that he had retired and the business had closed. I went today to the Cape Opticians location on Route 132 Hyannis to see if they could help me. A very pleasant lady took them and returned not more than a few minutes later and had me try them on. They were perfect. When I asked what I owed them, she said there would be no charge. I'll be going to them when I'm in the market for new glasses.