Excellent first experience. Lovely office and facilities, friendly, intelligent staff and terrific optometrist.

I note that Dr. Nancy Wolf has joined this practice. She was my optometrist in New Hampshire for over a decade. I found out after she left that I have dry macular degeneration. She never diagnosed this even though I've had it in my left eye for about 10 years. If I had known, I could have started the AREDS2 vitamins many years ago to slow the progression. I also know there have been other patients of hers that had glaucoma that she also never diagnosed, and some of them were far advanced. If you're going to use her as an eye doctor, she's OK for getting a prescription, but make sure you get your eyes' health checked by someone who knows what they're doing. read more

Easy scheduling, welcoming environment. Months after coming here for a general eye exam, I needed a glaucoma screening test and didn't want to truck over the bridge to my opthamologist. Not only did they squeeze me in for the quick test, but didn't charge me. That's how you keep customers loyal! And keep business local. read more

I can't say enough about this place! The staff is always accommodating, and friendly! I've been coming to Bass River Optometrics for 3 years now, and they are by far the best!! read more

My main pair of glasses, purchased out of state, broke. I was unable to repair them (the little screw holding the frame together would not hold) so went into Bass River Optometrics looking for a new frame. The lenses would not fit any frame they had in stock and I was told by the very pleasant person at reception to leave them and they would attempt to due a repair. Received a call this morning that the frame was repaired and to come and get them. Which I did. No charge. I highly recommend this optometrist. Nice location, pleasant people, excellent service. read more

I am very impressed with Bass River Optometrics. Then why only 4 stars? Because my glasses took over 2 months to arrive! But wait to hear the whole story. When I called them after 4 weeks to check on the status of my order, I was told they'd probably be in the next shipment. When I called 4 weeks later, Paige answered. I explained I had been waiting 8 weeks, and she was appalled. She called the manufacturer (the frames were backordered), called me back to apologize, assuring me that this is NOT the way they do business, and then offered to give me the new glasses for free. Talk about excellent customer service! My glasses arrived 2 weeks later. Carol, my optician, made sure they fit and explained their excellent warranty. I am now a VERY satisfied customer and I will DEFINITELY return for my next pair of glasses. read more

This is a great place with a lot stock and selection of glasses and contact lenses. They have all top brands and a wonderful staff to help you. The Optometrics is really professional and has a lot of patience to try to find the right contact lenses for you. I have a surgery in my eyes so take a while find right contact lenses for me but they were really nice and polite. I highly recommend this place if you are looking for glasses or contact lenses. Really good experience with the prices and staff. read more

I recently needed an Optometrics to repair my dad's eyeglasses after he fell and needed them checked and adjusted. We were vacationing on the Cape and found Bass River online and gave them a call. The staff was extremely friendly and helpful, not only showing concern and care, but they were also able to assist us right away even though we were not current clients and didn't have an appointment. We were very grateful for their services and kindness and highly recommend them! read more

Fabulous selection of frames. Attentive, knowledgeable staff willing to help with all aspects of purchasing eye wear. Precautions during covid spot on. A winning combination. Thank you. BTW, I love my new glasses! read more

This is such a wonderful shop! I was on vacation and I lost one of my contact lenses. I contacted Bass River Optometrics and told them about my situation. They happily called my home eye place and got my prescription. They told me that they had my lenses ready for me! They even left it in a box outside so I didn't have to walk in the store, which is great because COVID-19 makes it hard to go places. The woman I talked to was very kind and understanding. read more

We were on vacation when my wife's prescription sunglasses lost a screw, we tried using an eyeglass repair kit, but as they were Maui Jims the standard screws didn't fit. We were worried that we'd have to send them away to be repaired. The optician and staff at Bass River were very kind and accommodating. They were able to fix the glasses on the spot and didn't charge us for the service. It was so refreshing to encounter such wonderful customer service, even though we hadn't purchased the glasses through them and would not likely be a repeat customer. If you are local and can support this small business, please do! read more

Took my 86 year old Mom there last year, the prescription they gave her she could not read here beloved books or newspaper with. Took her back in to report the issue , the worst customer service and attitude we had ever experienced . Told her it would just take time, rolled their eyes at us. She was so insulted she would not go back. Took her to Sears her perscription they gave her worked great from day one at a quarter of the price they charged. Please don't be robbed like my Mom was. They could care less about their customers. Thank you, Orleans resident. read more

I live locally in Orleans & feel if feasible to shop locally. BRO is locally owned & operated. Now for the REAL story...I look for a smile, a hello, & a greeting with my first name... genuine interest in that I chose that specific business. I look for knowledge in their particular field. I look for a great selection of product. I never have to look further than BRO. Paige, the owner, Carol, Licenced Optician & the rest of staff are genuine, professional, & accommodating...they bend over backwards to make sure sure you are 100% satisfied. Very proud they are a part of our great community!! read more

Don't go here! My very expensive glasses (over $1000.00) with progressive and transition lenses were wrong - I couldn't read with them, distance vision was blurry and they barely darkened in the sun. I was told to give it time to get used to them. Very rude staff and owner (she told me at one point that I wasn't telling the truth!), and no satisfaction when they were sent back for new lenses as there was no change. read more

Nice Frame selection and staff! I have a high prescription and they were able to get me nice frames with a thinner lens than I have been able to get in the past! read more

Just picked up my new glasses from this optical shop. I love them. So glad that I decided to go with the excellent advice of the Bass River staff. Wonderful experience from the eye exam to the finished product! read more