I recently had dental surgery and my dental specialist is Dr. Hickman, who is a one of a kind…read morespecialist in his field. Not only efficient but also polite, pleasant, comforting and so knowledgeable. Thank you Dr. for making me feel so much better. I have to also mention that Natasha his assistant is also one of a kind... dedicated, committed, hard working, loyal, caring and answers my email promptly always accommodating me, in terms of appointments Lori is also wonderful, filling in for Natasha when needed. This is the real dream team...Thank you all...

When looking for an Orthodontist for our two kids, we asked neighbours for suggestions. Hands down,…read morethe most popular recommendation was Dr. James Hickman. We have now been going to him for years and he is amazing. He is friendly, knowledgable, and takes the time to get to know and talk with his patients. His fees are also upfront and clear - no surprises.

Best dentist I've ever had in my life, period, end of story. I wish I could have taken him with me…read moreto the USA. I've had a lot of dentists and Dr. Walters is the best. Other dentists have been a disaster. Dr. Walters had solutions to all of my problems and the training and technology to make it happen. When I needed to get cavities replaced he knew to shrink the nerve first before putting on a permanent filling. My previous dentist did not and I ended up with a root canal. Dr Walters had a simple modern appliance for my teeth grinding, my previous dentists wanted to sell me a complicated 'old' style appliance. As a result of all of my experience with Dr. Walters, he's the only dentist I've ever trusted 100%.

Despite having lived in TO for close to three years now, rather than find a new dentist, I kept…read morereturning to Metropolitan Dental when in Ottawa for work. I suppose this fact alone speaks volumes about the quality of care. I honestly love the team at Metropolitan Dental. From my perspective, there are three elements that set them apart. Chairside manner. I have always felt safe, comfortable and included in what was happening to me. The hygenists and Dr. Walters himself always explains what they are doing and why. I have always felt like a participant in what was happening rather than simply an open mouth having things done to it. Gentle Hands. Not sure how else to term it but Dr. Walters and each of the hygenists I had the pleasure to have work on my teeth, were exceptionally gentle with how they handled the various instruments both in and around my mouth. Not once do I recall having winced or experienced so much as a twinge of pain. Warm Familiar Welcome. This one applies to all - from Grace and the rest of the team in office management and adminstration, the hygenists, right to Dr. Walters (Dr. B) himself. I have always felt warmly welcomed. I have always felt recognized. And it astonishes me to no end how the team at Metropolitan Dental remembers details about my life discussed during a prior visit. I have never understood why so many of my friends hated going to the dentist - that is until I had to see a new dentist in TO recently. The experience was eye opening....as in painful and rough!! That one visit made me realize how amazing the quality of care is at Metropolitan Dental and how easily I had taken it for granted.

My daughter and I both got braces here and have been very happy with the work and the office. The…read morestaff is kind and accommodating which makes for a very pleasant working atmosphere. Dr. Kershman is also very nice and always willing to answer any questions about your treatment no matter how busy he is. Now that my braces are off, I will miss seeing the staff on a monthly basis!

https://www.rcdso.org/find-a-dentist/search-results/dentist?id=10531#Complaints…read more I am sharing my personal experience with orthodontic treatment received from Dr. John Kershman. * I started treatment in April 2025 believing I would receive Invisalign aligners. I only learned after receiving my first aligners that Angel Aligners were being used, and not Invisalign. * Despite following all instructions (wearing aligners as directed, using elastics, and attending appointments), my bite worsened during treatment. I developed new spacing, a persistent crooked lower tooth, difficulty chewing, and an open bite. * After repeatedly raising concerns, I was advised to continue with the same aligners and later informed that approximately 85 additional aligners and another 12+ months of treatment would be required. * I ultimately transferred my care to another orthodontist due to ongoing concerns about treatment progress. The transition involved additional expenses, distress, and difficulties obtaining my complete orthodontic records. * During termination of care, I was offered a refund conditional on signing a broad release. After I arranged continuation of treatment elsewhere, the refund offer was withdrawn, with the clinic stating only that Dr. Kershman had "changed his mind." This review reflects my personal experience regarding treatment communication, clinical concerns, continuity of care, and resolution of my concerns

My son was an ad hoc patient this morning at Centretown Orthodontics. The clinic staff were all…read moreextremely accommodating and friendly. They provided professional service in an immaculately clean setting. Free parking. Thank you Centretown

Incompetent is putting it mildly. My daughter had acid get in her eye when they were working on…read moreher. She told the girl something was burning her eye. She was ignored and told that is impossible. She complained several times more and was ignored. They didn't look out for the patient and take safety steps to rinse her eye and other spots on her lip. She had to make an emergency eye appointment where the eye dr. confirmed damage to her eye and gave her 2 medications to help heal the damage to her eye. Beware, huge lack of care for you as a patient.

I saw Dr. Allen for a minor retainer repair and he was professional and efficient. His staff were…read morealso very friendly and nice. I first got my braces on in Toronto, over 2 decades ago. My original orthodontist retired and a younger orthodontist took over his practice and took me on as a patient, so I would go see him for any repairs. That was fine when I was living in Toronto, but not so practical now that I live in Ottawa. I actually didn't have any problems since I moved to Ottawa, until recently. A bit of the bonding on my permanent retainer chipped off and I just needed it rebonded. I did a quick search for orthodontists close to me either within walking distance or with free parking and found Dr. Allen. I called Dr. Allen's office and got an appointment within a week. He was punctual with my appointment time and I think I was done in about 15 minutes. His fee was very reasonable. The office is tidy and clean. There's lots of free parking as the office is in a strip mall. I'm glad I found an orthodontist who I like and who's good here in Ottawa. So now I have someone to go to should I need another repair.

As a dental hygienist I can recommend a few things to look for when searching for the right dentist…read moreor specialist for you; however one key thing to look for is how happy and long term are the staff. Dr. Tan and Dr. Lin are excellent employers they maintain a high standard of ethics and standard of care AND their practice is extremely client centric; our team is cohesive as all members are valued for their skill set and awesome personalities, I feel fortunate to be working in such a great and caring environment for employers that are not only skilled but whom also respect and value their practice team members! Danna Munro R.D.H. (ASI), MO4

I have been going to my Periodontist, Dr Lin, at Barrhaven Orthodontics & Periodontic for several…read moreyears. Dr Lin is the best Periodontist I have ever dealt with in fact, the entire staff are exceptional starting with Reception. They treat me like part of their Family and I feel "cared for" not "treated". It is also where I was very lucky to find a remarkable Dental Hygienist, Danna Munro. Danna is very well educated in her field and welcomes all my questions. I have never been disappointed and I always follow her advice. I can honestly say that I look forward to my cleanings now since seeing her. She is extremely gentle while working on me and is genuinely happy to see her clients. Always smiling, her personal skills help to make the time go by quickly and painlessly. I will never allow anyone else to perform my dental hygiene.

Excellent service and expert staff. Dr. Sharaf, the orthodontist, takes the time to listen to your…read moreconcerns and preferences and advices the most suitable and effective treatment for your case. The entire staff makes sure to take care of every patient properly. Highly recommended if you're looking for a top-tier orthodontist in downtown Ottawa!

Warning!!!!!!!!!…read more Don't you ever bring your kids or family memberes to this office. The whole office absolutely sucks. It's flashy but not practical. Way too pricey and it's designed to make you pay high skyrocketed prices for braces. The owner is rude and doesn't respect his time. He will make you wait 30 mins past your appointment. Absolutely don't recommend it to anyone. Don't get fooled by their ads. All these ways to hijack your mind to make you pay like an idiot. Cheers .

I have thought about doing this review many times and put it off, as I considered my approach…read more I wish I could rate this business on two different scales - one for the doctor, and one for the staff. 1) Overall, quality of care is good - that is, the doctor has been fine - we have no complaints there (though - to be honest - I've had no interaction with him personally - he deals with my daughter, and he has staff that do everything else for him). So lets start with the basics: 2) The office is well and tastefully decorated. It's well planned with good use of space. And then move onto why I only give them a 2. 3) The staff, on the surface - first impressions - seem well trained and pleasant. However - in my opinion - as you start to deal with them, one starts to understand there are some big gaps in their customer service skills. It's unclear to me at this time, if those gaps start at the top and have flowed downhill to the staff, or if it's rot from the roots up. Here's what's happened to us: a) The first time we were in there for our orientation session - although we were not late, the lady who assessed us let us know in no uncertain terms that if we were chronically late, we would be punished with less ideal appointment times. I should have recognized the warning sign and left at that point. The next red flag I ignored was this: I was unemployed and naturally concerned about paying for this work. I asked - quite rightly - if we started down this path i.e. - started payments - and at a later time I became employed, is the service done after employment starts still eligible for benefits? My thinking of course was, if it was no elibible, I would hold off until I did get a job. I was told, in no uncertain terms that this business did not participate in fraud. Well great! Glad to know that - however - if the gal had listened to the actual question, she would know I was in *no way* suggesting they behave fraudulently. I was seeking clarification on coverage for work done *after* employment starts. Frankly, I felt embarrased that she thought I was asking about how to commit fraud, and assumed it was a simple miscommunication - I decided to move past it. b) On our 2nd or 3rd visit, my daughter was handed to a technician I can only describe as snippy. Within a couple of hours, a bracket fell off. No problem, right? Just return? Yeah - well - I live 40 minutes away - this *is* a big deal. Call to get appointment - Drive back for the appointment. Same snippy gal. Go home - another problem. Call make an appointment and specify we don't want snippy gal again. Go in, all is finally solved. c) go to next visit - all good. Next visit after that - back to snippy gal again! Hmm... Could swear they said they'd put a note in our file not be booked with her again. Well - we'll move past this too. d) I get a job. Time to ask about about benefits - because I want to make sure I am doing things right and assume they may know something generally about the process. So again - I approach this little issue, explaining that I'm now employed, and I want to make sure that - though services started before employment, it's ok to claim services *since* employment... right? Again - I'm told "that's fraudulent". At this point, I am *so* offended. The (very nice) person at the front desk who was dealing with me - and accused me of being fraudulent - looked stunned that I had taken her words this way. (Seriously - don't just listen to me... listen to yourself too!) I was handed off to someone who really did not have skills to deal with an angry customer (me!). She was pissy and snippy to me, which is not the right approach for someone who's already upset. Somehow we go thru the conversation and I got the answer I was actually asking for: Yes, I can claim services that are provided after my employment date (and no - that's not fraudulent - which I did not think it was.) All that aggravation simply because they don't listen to their customers! e) Lastly - due to above problems and my aggravation with their customer services skills (or lack thereof) most recently have been having my husband take my daughter. On the last visit, they left over an hour ahead of time for a 40 minute drive. Hit a *huge* traffic jam. Get a phone call 1 minute *before* appointment asking where they are, again, very snippy in tone. Apparantly they show up 20 minutes later and a very big deal was made about how someone was nice enough to stay late to serve them. Where I come from - that's *not* good customer service. Without customers, you don't have a job. Think about that next time you are treating your customers in a shoddy manner - cause that's what this place does consistantly. Would I return? I have no choice - we're contractually committed to them. Would I recommend? No, I really wouldn't. Surely there are other businesses that can do the same job with a higher customer service standard. Go find one

I've been wearing my retainers every night for the past three years. On dec. 26th my lower ones…read morebroke. Since it was christmas break, Capital Orthodontics were the only place that was open (so i made an app. for the 27th). Everything was going smoothly, i was please to know that my teeth hadn't shifted overnight. They replaced my sturdy plastic retainer with a more flexible one and they added a piece to it because the orthodontist said that my teeth have shifted over the years, he said it was normal. I didn't really like the flexibility of the new retainer but i just went along with it. Now, two months later, my bottom front teeth aren't even aligned anymore because of the changes that were made to fix my apparently "crooked teeth". They now overlap quite noticeably. I waited this long to write a review because i thought that maybe they might shift back to normal and that my teeth were just adjusting, but that is clearly not the case. I am so disappointed. I hate that my front teeth overlap because of a mistake that was made on their behalf. Retainers are expensive, i thought they would've known what they were doing. I trusted their judgement. I was wrong.

Worst dentist I have waited for more than an hour and still waiting for it o my lord please give…read morethem some sense. I will never come back.

I was here last year and the place looked like it needed renovations, on the other hand service was…read moregood. I recently came for a cleaning and the place looked brand new. Obviously any place that needs to maintain a new look has to go through renos and construction to offer better services,newer look and hospitality for their clients. Having said that they should not have been operating but still offered to treat clients in order to accommodate their needs.

I would just like to thank Dr. Sim for his dedication towards my son's braces and his consistency…read moreof appointments. His past 2 years with braces went by quickly, all we had to do was go once a month for tightening and he had little to no pain during the appointments. The appointments were mostly only 15 minutes and my son was able to continue his tasks for the rest of the day. The environment of Dr. Sim's office is very clean and organized, whenever we came, he had everything ready for us. Dr. Sim was also very friendly towards my son and us as parents, he always had exciting conversations with us. The office also provided my son with many expensive tools for free to help align his teeth. Overall I had a 5-star experience with this office, due to their organization and commitment towards my son's braces, he now feel very confident and have a gorgeous, perfect smile.

From the owner: Serving Kanata for over 25 years, 5-star service with a smileread more