A-lot or EVERYTHING changed with Mayra and Orquidea Banquet Hall in Melrose Park IL. Im not here to play games like Mayra is doing by putting all her family and friends to put in good reviews. Im here to show others my experience and to be aware of what they might get into. Search on all the other reviews and thats exactly how she is. We gave Mayra Galindo $3,000 as a deposit for an event we had scheduled in September 2023. Unfortunately we had a death in the family and did not have the event. We reached out to Mayra for advice in how to go about our deposit. She had no empathy to start with. She offered to reschedule the event within a year or pass it along to a family member or friend. Or if she was to be booked the date of our event she would refund it to us. She had an event happen that day. We reached out to Mayra for an update she made an excuse it was a raise fund event, so it was a no to our refund. Then we had several friends and family willing to take over the event and they were also a NO. So my understanding she doesn't want to work nothing out and KEEP our hardworking money $3,000. She is a whole different person from when we met her 2 years ago. She is rude and used profanity words. You can confirm this in the other reviews. ****I will update this post if this issue is resolved. No Updates or a solution to our $3,000 deposit. 9.24.24 I recommend Do Not Give A Big Deposit in case something happens or she will keep it. read more

This is the perfect venue for weddings, receptions, birthdays, corporate events, etc. I recently had my daughter's Quinceañera and the staff was professional and attentive. The food was delicious and well-presented, with a variety of options. Mayra is an excellent coordinator. She was an absolute pleasure. From the initial planning stages to the day of the event, they were organized, responsive, and incredibly detail-oriented. Organizing such a big event can be extremely stressful, but she did everything she could to make it less stressful. I would definitely recommend La Orquídea Banquet Hall to anyone looking for a memorable and well-organized event space read more

I would give a negative star rating if available. I heard of it thru Scelebrations and thought if they use them then maybe they're decent. Although I had read negative reviews, I thought I give them the benefit of the doubt. To my surprise they were overpriced for what they offer. Unprofessional, rude and ill prepared coordinator. She was unresponsive to several requests for an appointment and then showed up late on the day of the appointment. She had a poor attitude and was not prepared at all. The location isn't appealing and the smaller hall is dirty and in need of attention. It is difficult to get a hold of someone since no is onsite like other banquet halls. Disappointing overall. read more

Really nice hall for a quince party, beautiful how they decorate, the service was great and the food was so delicious. The bartender she was great she had a smile all night and the servers very helpful and attentive. The owner explain everything since you come to make the contract and reach out to you a week before the party to make sure if we need to add guest or if we want to add a service . What we most like is that at the party the owner came every two hour to make sure we doing good and if we need anything else. Price is reasonable and In our budget you never go wrong with this place won't regret it. We planning of doing our other daughter 15 next year same place. read more

Orquidea Real Banquet Hall - Table decorations - Venues & Event Spaces Near Me - Melrose Park, Illinois

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This place is one of the most beautiful and elegant halls I've been too. I've attended several amazing events there and man what a breath taking place. The food is amazing and the place is always nice and clean. read more

Overall the place is beautiful! But the security was very rude and it's almost impossible to find parking. Not to mention the owner chick swore everyone was trying to flirt with her. Using her security guards to escort people out. Saying that it's her place of business and she can do whatever she wants. That's fine but very unprofessional on her part.. read more

Went to a party here, nice hall. Owner is unproffesional and the security was very rude! Not to mention parking sucks.

My co-worker and her husband celebrated their 25th year wedding anniversary. The food was great. we had beans, rice, salad with ranch dressing, chicken in green mole sauce, beef in some kind of red sauce, fresh and warm tortillas. Everything was great. read more

I was there several weeks ago and it was amazing. The entire team was on point and the food was delicious as well. Everyone is professional and courteous as well as her security Antonio who was very helpful and very nice to look at ladies . I strongly recommend this venue. read more

The banquet hall is nice, but parking is a hassle and not enough space. The owner is extremely rude. If the owner is that unprofessional it speaks a lot for the place. Would NOT recommend. read more

My cousin had her wedding here. It was bad. Her dream wedding was ruined. Food was bad. Some of the staff members were rude and it was expensive. Not worth it. Look elsewhere! read more

This place sucks there staff is rude there security is rude, and the parking sucks !!! My sister had her quinceñara in this place and it was going well but the drinks literally had no alcohol, the servers were rude also if you asked them for something they'd roll their eyes like I'm sorry I'm asking you to do your job which you're getting paid for to do by the way. Once the night ended, our cake was not cut and handed to our guests we were left with cake that was meant for 200 people to eat but instead they gave it to us when told about this issue the managers or owners or whoever these people were started getting defensive and their language was not professional at all and to top it off one of them was smoking in the building!!!!! Very unprofessional I advise you to stay away!!!! Unless, once your time is up you want to get kicked out by security because they "have to go" . This place was by far one of the worst experiences I've had . read more

This place has no parking.. next to soccer field... please consider this place for you next event because has no parking

I had my wedding there on Friday, November 27th. Prior to my actual wedding day I had nothing bad to say about the place. The staff was friendly, I loved the room and everything was working out well. The day of my wedding, I called Mayra (the event coordinator) to be sure they were going to be open early because I had spoken to the owner, Rick, a week or two before and had been told that wasn't a problem. My ceremony started at 5pm and I wanted to be sure they would be open by 3 so my wedding planner would be able to make sure everything was set before guests arrived. I called Rick several times and he never answered my call. I called Mayra several times and finally got the chance to speak with her, She started off the conversation telling me that her hours are from 4pm to the end of the party and she will NOT be going in earlier. I explained to her that I spoke to Rick, but that did not matter she continued to tell me that she refuses to go in earlier because Rick never told her that he agreed to open earlier. She was very snappy and rude. She stressed me out so much I had to give my mother the phone. She continued to tell my mother that she has a family and WE need to be understanding because she just can't go in. She said that she only wants to talk to one when we arrive at the hall because she doesn't want people coming up to her asking her for things. She continued to try to argue with us over the phone. It was completely unprofessional. When someone pays for a wedding, they expect to be treated with respect. She could have said what needed to be said in a much nicer way. Plus, you are the event coordinator. I don't care if I ask you ten questions. That is your job! My family was nothing but respectful and if they did speak to her during the rehearsal it was to ask permission to use a table or move something. The disrespect and attitude was definitely not needed. A simple I'm sorry would have been appreciated, too. During my wedding, the bathrooms were dirty, there was ONE bartender for 190 people. The lines were outrageous. The room was set up beautifully, but the conversations between me and Mayra left a bad taste in my mouth. Rick showed up at the end of the night and did not even apologize. I had so many positive things to say when we first booked and I wish I could recommend this place to friends and family, but the lack of communication between the only two people you can contact at this venue is unbelievable. I really hope they get it together because it has potential to be a really great place. read more

Decent banquet Hall, very nice and helpful staff. Affordable prices. Didnt give five stars bcse it needs some care and better upkeep, other than that, no complaints. read more

This is the worst place where you can plan a Wedding or other family celebrations. The staff was very un professional the food is not good at all. we had to ask for water no wine on table for toast to the bride and groom. the appetizers were horrible not much of choice to choose from. I will not recommend this place to anyone. if you ever want to go to a good banquette and good food go to Allegra banquette there services are professional plenty of food wine beverages. I give that place more than 5 stars owner name is Tony go there!!!! I say it cause from experience I had my Wedding at Allegra and it was amazing. SL read more