HORRIBLE office answering on the phone for 8-10 minutes and then disconnected NO Answer continued no answer. Was very Disappointed in service. I would GLADLY go somewhere else who VALUE CUSTOMERS. HORRIBLE HORRIBLE hung up on LIED to, spoke to a representative who promised to connect me but put me on hold. The MD s are wonderful but they need TO ANSWER PHONE IN A TIMELY FASHION read more

Never responded to 'request an appointment' option on website. No response to phone msg requesting an appointment. Maybe they are good but if can't get an appointment? read more

This has been festering in me for several years now.....this place has the worst customer service, phone service and basically just plain service. This place is a money mill and the patients are not clients but sheep herded into their spaces. I ended up getting billed because of their mistakes, left hanging for 4 hours at the end of the day as I was deemed not significant enough to treat, watched my 175$ a Quarter hour ...physical therapist tell me to do exercises and spent the whole time on the phone with her buddy.....and then they had the audacity to tell me I could not get treated because of a non paid bill...which was their fault. I do not know the doctors...but the management and system seems designed to make money and treatment is secondary read more

They have us fill out the text then we arrive and of course the info we did for 15 minutes did "Not take" so now we are filling in paper work with all the same info we verified on the phone when making the appointment and filled out via the text. 2 other were frustrated with the process. 3 times gathering information for a dely in service. read more

Though one of my patients has been going to Ortho RI regularly for a couple of years, when it came time for his recent surgery Dr Burns was visibly angry, telling the patient and staff that "You waited too long for this". Excuse me, but that is why he's been seeing your staff for Cortisone injections to that body part. If this surgery should have taken place sooner, the staff should have known this and planned accordingly. There is NO reason his ire should have been directed toward a patient; this was very unprofessional. read more

Great! Dr. Moriarty was awesome with my son. And our PT specialist Kyle was amazing!! Great at getting apts and all really friendly people. Easy to get to their PT in Wakefield with a huge room and turf field inside to rehab on! Highly recommend going there asap if injured! read more

If your a female in the age range 35_40 do not go here, they seem to rope you in on general age related injuries, if you have rare bone disorder do not go here, cause you will be made to suffer in pain, called crazy, misdiagnosed once. This time I'm not letting go of lack of caring from medical field. After this painful injury heals. I'm never seeing another doctor. South County Orth joined the rest of medical world of not care an especially if your female. read more

Holy crap did I have a horrible experience with Michael Bradley! Not only was he rude and dismissive to me, he incorrectly installed a plate and screws into my fractured humerus, which had to be removed 5 month later. Fortunately, he referred me to an excellent Orthopedic Trauma Surgeon, Dr. Andrew Evans at University Orthopedics. Dr. Evans removed all the failed hardware from my arm, and replaced the plate and screws, this time, NOT putting a screw INTO the fracture site. Dr. Bradley did agree to waive any outstanding balance I had with Ortho RI - I call that an admission of guilt. He however won't return any of my co-pays, because then he'd have to admit his mistake to the insurance company. Stay away from this horrible doctor! read more

I have been very disappointed in how Ortho RI has handled the phone and computer system outage. As a medical professional for over 30 years at various medical facilities in a number of different states. All of those facilities had backup plans for computer failure. Not only was it an inconvenience, but it was downright unsafe. Providers were unable to read charts on patients. I have friends and family that just roll there eyes when I tell them. Personally I was unable to get a refill on my pain medication, which is necessary to help me sleep and do exercises necessary for recovery from s total knee replacement. I did reach a physician assistant on my surgeon's team through a contact at South County Hospital. I was informed that I would have to drive from Providence to Wakefield to get a written script. That's a 50 minute drive on a good day and I was only driving short distances at the time. Sitting in traffic for hours was out of the question. Why couldn't they send a runner to the Wakefield Greenline Apothecary? I was getting my medication at Greenline's Providence location. All I can do is shake my head in wonder of the lack of concern and professionalism from this large medical group. I have no complaint of the individual practioners, but the poor management of the group. read more

Dr. Coppes from this group scoped my knee many years ago. It was a great process. He's amazing. So, when I injured my other knee recently I booked a consult with a knee specialist with the same group, Dr. Burns. I booked the appointment with Dr. Burns and at the initial evaluation was able to see his PA. The PA was great. I felt good about the eval and subsequent recommendation to get an MRI. Very basic stuff. After MRI I went for a 2nd visit to discuss MRI results and suggested course of treatment. I saw the PA again, not Dr. Burns. Felt like this is where my experience went off the rails a bit. The PA gave me a printout describing what was damaged in the knee. According to their findings I had a ruptured ligament. I never got to see the images of the MRI. I never got to speak with Dr. Burns. They gave me a brace on my way out and suggested I get physical therapy. No other guidance. It all happened very quick. I left the follow up visit very unsure of my condition and what I should do. I ended up getting a 2nd opinion elsewhere with another orthopedic specialist. I was able to meet the Dr. (surgeon) who showed me the MRI results and exactly what happened with the help of visual aid. He spent time going over a few scenarios and suggested options. I felt MUCH better leaving that other visit! I wish Dr. Burns has made himself available for the process. read more

had shoulder surgery 07/02/2019, The Doctor changed his mind several times on his surgery plan. Pain and discomfort was much worse after the surgery, it hasn't improved to date. When the doctor went over the MRI report he did not furnish me a copy. When I obtain a copy of the report it was quite apparent that the doctor was very selective on the information at the appointment. It was apparent only money was on his mind, not the health and well being of his patient. This is a workers comp case, went to another doctor with my medical records, I require surgery, enough said! 2 read more

Will no longer go to Ortho Rhode Island do to their billing system. They make you overpay at office. Was owed a refund of $131.70 since August 2022. As of today July 6, 2023 still have not received. Called again and a check still has not been made to refund my overpayment. read more

My wife went to see Dr. Marchand last year because he was said to be "The best in the state" amongst other things. First of all, we were given an appointment date almost 4 months out, but Angela said they would put us on the "cancellation list". Surprisingly she got an appointment to see him the following month. I did not attend the first appointment with my wife due to work, but I was told that he was running late. The exam was fairly brief and Dr. Marchand ordered an MRI of her hip and told us to schedule an appointment for several weeks out. On the day of the appointment, we sat in the waiting room for a good 45 minutes past my wife's appointment time, and another 15-20 in the exam room. Dr. Marchand came in and told us that the MRI was clean and my wife did not require surgery. The only recommendation that he had was to go back to our primary care doctor. The total time that Dr. Marchand spent with us was probably in the neighborhood of 2-3 minutes. Considering that we drove all the way from the Providence area to see him was a big waste of time in my opinion. If the MRI was okay, I believe he could have called and let us know over the phone. This way he could also get another patient with more serious issues in and save us the time and money. It sounds like Dr. Marchand is a decent doctor if you require surgery, but if not, he loses interest. Proceed with caution if you choose to visit this group. read more

absolutely awful. had a referral and made an appointment with ortho rhode island. they No-Showed to their own appointment. i arrived at the Bristol Location 15 min prior to my appointment & no on from this office was still in the building. the other offices in the building mentioned that the people with ortho rhode island left for the day at noon (my appointment was at 330pm) all that ive experiences was an incredible inconvenience and waste of my time. unprofessional and unacceptable. read more

Do not go here all you get is a pa that is a joke and the doctor is even a bigger one. Sends you register letters not to come back when you call them out on there bad service. Just throws drugs at you with no reason. Stay away read more

You will be treated like trash if your self pay, all you will see is a PA not a doctor and the PA will likely do your surgery. My knee is worse than before I went in, if you have insurance maybe you will get better service. read more

Waited for weeks for appt. Finally saw dr. Madome. Basically had no answer for my issue. Long short, waste of my time.

Just had total hip from Dr Marchand. The whole experience from his office until after the surgery was fantastic. The South county hospital was attentive, clean, knowledge and there for my every need I can't say enough about how Dr Marchand who gave me the confidence to have this surgery and what a kind knowledge Dr he is 5 stars from start to finish for this practice and hospital D. Buono RN read more

Had an 8:30 appointment, after having to wait three months to even get in the door. We arrived at 8:16, and have been waiting for almost 1-1/2 hrs. No reason, no explanation...NEVER coming back. Ever. read more

After, multiple appointment requests on their website, I finally received a call to make one. Long story/short, I spoke w/four different women, the last one being Paula who was sarcastic & had an attitude. Who knows, she could've been a gang stalker pretending to work there, but was just an annoying person who gets her jollies being such. So after all the hassle to make an appt., I didn't. Just a waste of time. read more

I am now 9 weeks post TKR surgery, and I do believe Dr. Marchand is a miracle man. My knee is better than new. I had a brief and easy recovery (not to say everyone will, but I did, and I am getting up there in years, and not very fit when it comes to exercising) so I can only assume Dr. Marchand is the BEST orthopedic surgeon in RI. If you are thinking of total knee replacement (TKR) surgery, hip replacement surgery, or just the lesser invasive resurfacing of the knee or hip, I would have to say Dr. Marchand is your man. I have to have the other knee done next year, and he will unequivocally be my surgeon once again. Almost everyone I have spoken with, who has had TKR, has said Dr. Marchand did it and they were very happy with his work. I guess that is enough said, for me! read more

I saw Doctor Micheal Bradley in January 2012 for my second left knee replacement, (revision). The outcome was just as bad as the original which was replaced by Doctor Micheal Bradley. To add insult to injury I had to have a second operation the repair the quadricep as It was torn directly following the surgery. No explanation was given as to why this happened? I have since scheduled the THIRD replacement, (second revision) at New England Baptist Hospital which specializes in revision joint replacement and I am optimistic! 2013 I saw Doctor Bradley for torn tendons in my left shoulder, (rotator cuff), he operated with an immediate failure, he said it must have been something I had done to make it fail. He repeated the surgery and I went on retreat while I healed, same result, immediate failure. I followed up with an orthopedic surgeon from Boston. He told me that this type of surgery was beyond his scope. He recommended I see a reconstructive surgeon at MGH, so I picked one of the two doctors recommended and saw him at Massachusetts General Hospital, he told me that there is a different type of surgery that typically has a much better outcome, however, it is much more involved. He then told me that I was not a candidate as there was not enough of the tendon, (to much damage), left after the two previous surgeries to perform this advanced surgery. So I am left with a shoulder that causes me daily pain and will require a reverse rotator joint replacement in the future. Glen Johnson read more

Unfriendly and rude office staff. I have been there 3 times and not one person uas been friendly, not one oerson ever smiles. When uour working with people , it helps to not be a bit friendly. Negative experience all around. read more

DO NOT DO WHAT I AM DOING! (63 YO MALE) Dr. Marchand performed an anterior short implant on my left hip, in November 2014. I was walking within an hour of waking up from anesthesia. I got caught by Mike, the physical therapist doing extra "laps" with my walker on the ward at one o'clock in the morning! I got chewed out a little, of course. I navigated "three stair steps" on day two and left on the morning of day three. In the eight months since surgery I have lost 28 pounds. I work out on a CYBEX about two to three days a week. It is extremely low impact and high calorie burn but it is a grueling workout. (680 calories per forty five minutes) I went for therapy in February at TB12 in Foxboro and regularly see Kris Thompson. He is a compassionate genius as is Dr. Marchand, Mike and the entire staff at South County Orthepedics. Last week I did a thirty inch vertical onto some plyometric blocks (shocked my son's football coach), broke 7.4 seconds for the forty yard run and ran all the pass routes for my son's training sessions (mostly down and in's and down and out's). Why am I telling you all of this? Well if you just want to feel better and have a better quality of life, it is probably a lock. If you are insane like me, there is a chance you may get re-injured or you can try to amaze your friends. read more

my name is steven kaye and i was very pleased with this office. dr. burns is a great physician and highly skilled surgeon. i was operated on in june. i would highly recommend him to anyone. read more

I have been coming here since my first broken bone at age 7. I am 30 years old and have gone through several doctors in this facility. I am currently a patient of Dr. Coppas. He honestly is the worst doctor I have ever encountered. He is a total chauvinist does not have any bedside manner, is completely rude, and you had better do what he says or he will refuse to even acknowledge you. If you go to south county orthopedics do not under any circumstances see Dr. Coppas! read more

Dr. Bradley & his entire staff are the best!!!! Caring, professional...I knew I was in good hands this time (shoulder surgery #4). Would recommend their team highly! read more

All of the staff are kind and professional (with the exception of one receptionist I found very snippy named Carolyn). Dr. Tabbador and his physician's assistant, Arlene, are both wonderful--warm, helpful and knowledgeable. The office is efficient and appointments usually run on time. The physical therapist I had for my broken leg, Meg, is top notch. This is a great group overall! read more

A few days after the Urgent Care doc called in a referral for me to see someone at ORISC, I received a call from one of the most unhelpful and rude receptionist/office assistants I have ever had to speak with. Needless to say, I'll find another orthopedic group to treat my injury. read more