FIND A PRACTICE THAT CARES ABOUT THE PATIENTS NOT THE PAYMENT! The practice will not see patients who are un-insured (even if you have the cash to pay for services). This means they care more about getting paid, then about the care of the patients. There are a couple of great doctors I have seen in this practice and it's a shame that I can't see them now because I am uninsured when I need to be assessed. read more

The doctors may be fine physicians, but it is commonly shared that the support staff (scheduling, patient support) is atrocious. Most commonly described a hostile, aggressive, and rude. Locals who are referred to this practice appreciate the doctors, but but must deal with an unprofessional staff. read more

Do not recommend this facility to anyone. Staff was extremely rude and unaccommodating. Claimed I could not be seen since I had went to a cvs minute clinic already. I'm not sure how the two are related - I understand there are regulations (and I plan to look it up to see if this is actually a thing) but I went there for a sinus infection and fever. My friends thought the fever was related to my foot so that's why I came to the Orthopedic Institute. Nevertheless she didn't ask the purpose of my visit to that clinic, where or when my previous x-day was done. She just kept repeating you have already been seen by a doctor and could not be seen by them. Well no shit Sherlock I've had other medical issues. At the end of the day the receptionist was extremely obnoxious. I couldn't get a word in and will happily go elsewhere to avoid this unprofessional environment. read more

I brought my son here on Saturday. He was checked in, x rayed, saw a doctor and got a cast on his hand in about 2 hours. The office is very nice, the staff was really professional and friendly. If I took my son to the hospital it would easily have taken 5-6 hours. read more

Everything was extraordinarily efficient. I had an 11:30 appointment with Dr Tennen, checked in at 11:25 and it's 12:10 and have X-rays, seen the doctor and have an rx and treatment plan. The receptionist was very friendly, check in was efficient, before I finished my forms they had me upstairs for X-rays, 5 minutes later I was in the exam room with the medical assistant and X-rays on the screen, the doctor came in less than 5 minutes after that. The doctor was warm, kind, and friendly. I had so much apprehension after seeing a horrible orthopedist at another practice 5 years ago. I can't say enough good things. This was a great experience. Thank you. read more

DO NOT COME HERE. I was told by the front desk the late policy is 10 minutes. I called ten minutes prior to my appointment to try to inform them I would be late, but the front desk put me on hold and transferred me to another office. I took paid time off of work to attend this appointment, and I arrived ten minutes late. When I got there, the front desk said they just no showed me, even though I tried to call to inform them I was late. The front desk went back to the doctor, DOCTOR GONZALES, who has been extremely unhelpful since day 1, and he denied me the appointment although the nurse let me know it was his last appointment of the day. I was in tears as I let the front desk know I took paid time off of work to come here and the reason I was late was because a truck was blocking my car. They still denied me the appointment even though they confirmed the late policy was only 15 minutes. I was ten minutes late. I will NEVER come here again, they are horrible and do not help at all. This was not my fault and yet I was denied my appointment that I tried so hard to make and requested time off of work for. Doctor Gonzales could have seen me in the time I waited there in tears begging for the appointment to be kept as I am unable to take any more time off work. That is the worst practice from a doctor I've ever experienced as he clearly does not care about his patients. DO NOT COME HERE read more

I tore my rotator cuff at the beginning of the lockdown. My first appointment was a teledoc appt with another orthopedic group. The doctor told me I probably tore my rotator cuff but it wouldn't require surgery and I should take Tylenol 3 times a day. I was in a lot of pain. Got an appt with my primary (waited outside for 2 hours to see him), and he told me my shoulder wasn't dislocated but I should take Advil instead of Tylenol. Still in a lot of intense pain when someone recommended Orthopedic Institute. Dr. Glasser saw me in Toms River, took an xray, gave me a cortisone shot, and sent me for an MRI, which confirmed that I tore the rotator cuff. Fortunately, the cortisone shot helped immensely, and her recommendation was to wait and see how I did without surgery. I've had two shots since, and I will continue that route as long as the cortisone is doing its job. I am so grateful for the honesty and compassion Dr. Glasser showed me, and I would highly recommend her and the Orthopedic Institute. read more

I don't usually write reviews, ever, but this one I felt the need to share.. When I went in, I was aware that the offices were undergoing new technology. I was very patient with them, the front desk ladies were super sweet and apologized many times for being a bit unorganized. I went to the Urgent Care OUCH clinic at 5, when it opened, waited until 6 to see someone for my X-rays. I waited in the room for the doctor, who was really a PA, for an hour. I realized it is an urgent care center and wait times are longer than a normal doctors office, BUT the PA was next door talking to the man in the room next to me about BASEBALL, as I waited to be seen and been there for over 2 hours waiting. I heard everything he was saying to the other patient, because the doors were left open while being met with, which gives no privacy to the patient, and is a bit unprofessional. After waiting two and a half hours in the place, the PA basically told me to take 1,800 mg of Advil every day for three days, after I already mentioned to him that I was taking Advil for the first week of my pain, and it was giving very bad stomach aches. So basically, I waited 2 and a half hours for a PA to tell me to take WAY too much Advil (even though it bothers my stomach) and come back in 3 days. What a waste of time. I then went to go cancel my appointment the front desk made me the next day, and the lady on the phone told me that my appointment was supposed to be Wednesday not Thursday and "I was a no show" when I had my appointment card right in front of me that stated otherwise. Extremely unorganized. Unfortunately, this facility was no help to my issue and it was a waste of my money and waste of my time. I will not be going back, or referring anyone I know to come. read more