Blake Connell was a good listener and interested in helping us with all our medical concerns. We…read morefelt like we were the only folks in the store! We purchased several items and the largest was delivered in a day!

As a county social worker, I call this particular establishment on a weekly if not daily basis with…read morequestions and needs related to my clients. Both Ashley and Tracy are always super friendly and eager to help. It is a breath of fresh air to hear such upbeat and helpful customer service reps every time I call. Thanks for all you do Ashley and Tracy, we appreciate you!

I went to this facility and stood there a couple of m before I was even acknowled…read morethere were 2 employees on front and no greet me , and finally the Woman that was there ask what you here for and u told her to get a cpap machine and she ask again very rude to get a Cpap machine . she stated rude well the class started 13 minutes ago and I told her I don't control the traffic. I told her well I want be getting the machine then. and another person came in when I was leaving and she turn her down also. but a lady with a baby came in after us I assume she let her go to the class, because I sit outside for like 5mins and never seen her come back out. but no problem I call my doctor office and told them how I was treated. and she never said we can reschedule you. very rude woman and I no longer need your services.

Family Medical Supply Didn't have my item, but referred me to a place that did. So that part was…read moregood.

Great customer service and huge selection of items. Mom needed a new lift chair ASAP. They had…read moreexactly what we needed and was able to deliver it same day. Thank you all who always provide the assistance my family needs.

I really appreciate all of the help that you have given me since July 2025. Your store has more…read moreitems in stock (supplemental oxygen equipment/supplies and ostomy supplies) than the store that I frequent back home in Virginia Beach! Thank you for the advice/product suggestions and the warm wishes. I will be returning regularly to Durham for medical appointments at Duke and look forward to seeing you again. Once again, thank you!

Met with Ezequiel in obtaining a new CPAP Machine. Very friendly and knowledgable about their…read moreproducts and explained everything to me in detail. Great experience!

Excellent customer service. Keeps track of my needs and contacts me when I need refills.read more

They will listen to your concerns about your problems. The information that was given will help my…read moreson a lot. Thank You Mary J.

Located on Battleground behind Wingstop. They have a vast array of medical supplies. We rented a…read moreramp here a while back, and today they helped me find what I was looking for. Very friendly service.

As a client of this business when it was under their old name (Essential Medical Supplies), I was…read morethrilled to learn that they'd opened up a new location! This store has a good variety of durable medical supplies, orthopedic and diabetic shoes, braces, walkers, wheelchairs, scooters and more! The owner was on site when we went in to check things out and we loved how attentive and genuine he was in helping us learn about the store and their services. Parking is available in the front lot, or around back of the store. There are two wheelchair accessible spots out front. The store is open, bright and very clean, with room to easily maneuver a wheelchair. Items are clearly marked and the staff are kind, patient and willing to assist. They make the process of selecting diabetic shoes so much easier because they take care of all the paperwork with your doctor and your insurance company, and they are the only store of its kind who travel to clients anywhere in South Carolina! You also have the option to go in and buy items out of pocket if you choose, at reasonable rates. This location is conveniently situated accross from the hospital and next to a medical clinic.

I searched for over 2 weeks for a place that would accept my dad's insurance for a pair of diabetic…read moresneakers. With the help of his home nurse, we found 97 Cares. We took the hour drive to Florence, and it was well worth the trip. Samuel went above and beyond the call of duty for us. From the moment he greeted us at the door. He was friendly and courteous and had a great sense of humor. He took his time with my dad. Explained everything he needed to know about diabetic shoes and fitted him perfectly. He quoted us 4-5 weeks before they would be in. A week later, he called me and said they were there! He also made the trip to our home to bring them to us! I enjoyed the rime he took with us and made us feel important. We will be using 97 Cares for all our medical equipment needs.

Bottom line: We found Dove Medical Supply just when we needed them, my father got to pick out a…read morecane that fit his needs with a nice associate at the store. Seemed a bit understaffed with one person but that staff member was so helpful and friendly. Apparently not working with insurance reimbursements at this time however, but appeared to be stocked with lots of patient/home care needs to purchase. The Deets: Out for a weekend lunch, we were discussing how it would be good for us to start investigating getting a cane to assist my father's mobility. By chance at the restaurant, there was someone with a cane there that actually informed us that they got the cane next door to the restaurant we were at...what are the chances? So we went next door after our meal and discovered Dove Medical Supply, a retail health/medical needs store. They were a good sized store with lots of things for patient/home care assistance with hospital beds, trach supplies, urology supplies, ostomy supplies, seat and patient lift, orthopedic needs, patient care needs and other things including patient mobility supply such as medical scooters, walkers, and canes. They had a great number of different cane styles along the wall and an associate came over to help answer questions and guide us to our cane of choice. The associate was very positive, upbeat, and helpful. But she had her hands full multiple customers coming in at once. This timing lead to a good line at checkout and again this solo associate rang up each one. I'd say she needs some help there, at least one person handling the floor while another at the checkout would greatly help. Again though, this lone associate was extremely nice through every transaction. I will note that they do not work with insurance currently so there is no insurance reimbursement available at this time, a bit disappointing. My father really likes his cane and thinks the choice was the best one for him. Dove Medical Supply appeared just when needed and helped us out!

I work for a company that handles hospital discharges and DME for Workers Comp patients. Dove…read moreMedical has always come through for us with rush hospital discharges. They have never failed us and they have amazing customer service. Thank you Dove. You are the best!!!!! Terry Cruthis/Wright Medical Services

Arrived at drive thru window, waited 4 minutes for service. When person came to the window, she…read moreassisted man that came several minutes after me. This has happened before. I had to wait several more minutes for service. I was not asked if I had questions. I was not able to talk to her because she would not respond. So so frustrating!

Prescriptions called in at. 10 am are still not ready 24 hrs later. Called to see if it was…read morefilled. They tell me one hour. I arrive 2 hrs later and they are still not ready