Would like to give less starts but that's not possible…read more.. My parents were living in the independent villas until recently when the village decided 1 of them could not return from a rehab facility because of the amount of care he needed. That amount of care has been the same for several years now, since before they moved in. We had nurses and family in daily to help; the village doesn't provide or help with any of that need. We had about 1 week to find a new place to live & get them moved. The amount of stress and emotional drain on my parents was very difficult. In the 2 1/2 yrs they lived there the rent was raised 3 times when we were told it wouldn't be raised very often. The amount they charge these older people for what they provide is ridiculous! We couldn't get an electrical issue (ceiling fan) repaired, even though it could have started a fire until we bought our own because they said it was our responsibility, even though it was there when they rented the place. The only benefit of living in the independent living villa is they mow the grass & call once a day to check on them. Other than that they do nothing for the residence. The "transportation" they provide is very limited to small amount of days & hours that you have to get your dr appts to fit into. Do not believe all the promises they make before you sign the lease because none of it is true. The villas are not set up for older people even though it is in a retirement village. Hallways are too narrow and a wheelchair can't even fit out the back door.

From the owner: At the end of the lane lies a village, a place out of time where people smile and hearts are young…read moreand everybody knows your name.

This has been a PROBLEM from day one. My mom was only there 6 weeks before dying there.. in that…read moretime she developed bed sores so bad, because she was not being turned every 2 hrs. Also I paid her bill for Feb. She passed away on 2/15. Not only did they not re-imburse me the difference, they had the AUDACITY to bill me another 1/2 months bill. AFTER my check had cleared. Now no one is calling me back and my mother has been gone for 2 months now. They owe me over $3100! CHECK your family members for bed sores.. I had to hire someone to go in there 5 days a week to check on her every in the middle of the day... mom would be soooo soiled

I am a resident here but not for long. Since Carla Riva has been administrator here the quality of…read moreservice has gone way down hill. Several times the nursing staff has not given me my medication. I am not talking about aspirin, I mean insulin at meals! I stopped Verci Tuggle the nurse from giving me 5x my regular insulin. When I do get my insulin it is often late. Once I was given my morning insulin when I had my lunch tray in front of me. Doctor ordered treatments are not getting done. They are often understaffed. I have waited 2 hours more than once for my call light to be answered. Sometimes I don't get my scheduled showers. A friend of mine here told me he had bed sores. Often they talk to me like I am a child. The DON, Tina Korunka, is delusional. She has little grasp of reality. The food is terrible and often cold. The dietary manager was a CNA before she became dietary manager. She isn't a bad person she just can't cook. Little is fresh. Most vegetables are from a can or frozen. The only fresh fruit available seems to be bananas and melons in the summer. Don't take my word for it. Go to the Medicare web site. There you will see no less than 8 times the Department of Public Health found significant violations. One violation the Alton Telegraph news paper reported they were fined $25,000 in an incident involving a death! All of these since Carla Riva became administrator.