I love Pendleton. You can get some really high quality items at this outlet store. I will say it is…read moreless of an outlet store and more of a regular Pendleton store. I was able to find a few items off the clearance rack but most of their items are full retail price.

Friendly service, one sales gal was a little too helpful. I got some cute men's shirts which are my…read morefavorite on sale so I was happy.

One particular employee was extremely rude to a customer. She walked in on a customer changing and…read moresaid, "maybe we should say here instead of staying silent," then proceeded to talk poorly about the situation and the customer at the register where other customers and said customer could hear. All the other employees were very helpful and kind, unfortunately this particularly larger employee wearing a camo hoodie ruined our experience just because she was in a mood. Talk about terrible customer service when good customer service is literally in your job description. If you hate your job just quit girl it's not that difficult.

I was very happy that I decided to go into this store as I got a killer deal on two sweatshirts…read morealong with awesome service. Levi's has been around for ages and it's no wonder that celebrities are wearing this brand name. I was lucky to have been assisted by a wonderful lady and young man who made the shopping experience even better. Thanks Levi's and give those two associates a raise for their stellar service!

I absolutely love the Ace store South specifically. They are so polite and kind. I have never been…read moretreated rudely here and I have only beautiful things to say about Melissa the store manager. The other day I made an online order on the Ace online, which was giving me a lot of trouble. I went into the North store where my order got more screwed up. No one took care of it there and they were incredibly rude making faces and gestures, as if I did not understand what was going on then after it was all screwed up and the order didn't go through the manager basically told me to call corporate, which did no good. I then called Melissa because I know her through her husband and they are just beautiful people all around. She took care of the problem completely the day after Christmas because she knew I had rushed to the North store the day before Christmas desperate to get the sale item when the store was closing at 3 PM. So here she was taking care of an issue from another store that should've been taken care of it self. Again, every time I've been there, everybody is lovely. I love talking to Debbie. She has helped me with items and taking so much time with me to teach me to be able to do things I need to do. Being a woman it's not the easiest thing in the world learning how to do your own handyman work and understand how to use tools and devices. But it should be respected and Encouraged as well as understood that we are living in a difficult time where people now have to do a lot of their own work. I will continue to shop at the South store as long as I live here. I wish I could say the same about the North but I can't. They always make me feel unwelcome and seem to laugh at my shortcomings with knowledge about items. They seem to go out of their way to say no and can't return anything so I will stick with Ace South. I'm so glad at least I have them to go to.

Bought a $600 EGO electric mower-assembled, delivered. It started up. That's all. The blade did…read morenot turn. We called Ace and followed all directions about 6x over. No luck. Called and put on hold 28 minutes, only to be told that their hold system wasn't working (Nice!), and that the Assistant Manager was actually at lunch. (So I was waiting for nothing on a messed up line). They never called back that day or the next as they promised. We called back the following day to see if somehow service quality had changed. Sadly, it had not. They said we could bring it in. We're seniors with a compact car...We said we just wanted a refund after all of the problems with the machine and with the employees. They refused. They INSISTED upon scheduling someone to come out to look a the non operational brand new never used lawnmower. We don't want it now. We would like a refund. We don't understand why we cannot get a refund. We have the purchase order. They NEVER gave us a warrant card or manual (my partner should have made sure to get this but he forgot/didn't realize at the time of delivery). So that part is partially our fault. EDIT: Today they sent out a technician after I called them again to explain again that I did not want the lawnmower. The Assistant Manager said she would call me back. A guy called me back shortly thereafter and said he would be out in 30 minutes to pick up the lawnmower. I am grateful that this situation was resolved to our satisfaction and we appreciate the courtesy of the guy who picked up the lawnmower. He was very friendly.

Maybe I'm lucky with the outlet closer to me being so kind and helpful, but I'd like to think that…read morewould be the norm especially for a Children's store. We were greeted by being yelled at for an adult having a drink in their hand, Instead of letting us kindly know they'd not like food and drink inside. Since the drink was practically empty they finished and respectfully asked for a garbage but were met with attitude. As the adult re-joined our family shopping they were then followed non discreetly by the same person who yelled at them everywhere we went but not once offered any help to find anything etc just being watched. There was only reprieve when another family came in asking specifically for shoes. Instead of buying the next season of clothes for our family where we weren't welcome we left and were glared at the entire time. The store was kept clean, but there were no other customers in the store beside the one other family. It's a busy weekend at the beach with events and high heat in the valley but with unwelcoming employees I'm not surprised. Familiar to the manager issue listed prior, it's was highly unprofessional and crosses the line. Definitely won't be back, would rather go to Oshkosh same parent company but more kindness.

Only go if you can spare 5 minutes in line per every person in front of you. Can appreciate they…read moreare nice but efficiency is lacking in all regards. I wish they could read the room and mitigate customer dissatisfaction for this reason. This was my second trip and eventually ditched the line and set my stuff back before just leaving. Would definitely go again if this improves.

I went here with my two daughters and the store manager was very unhelpful and made my thirteen…read moreyear old daughter extremely uncomfortable. He seemed like was in a bad mood but that does not make up for being so rude and unprofessional as a store manager. But we went back later and two other employees were very kind and helpful. I think their names are Cane and Toby but i could be wrong.

Everyone that works here is dope as hell and I love the service I get here. I will be coming back…read moreoften. Place is siiiiick.

If you are concerned about Covid safety, I would recommend staying away from Chico's in Lincoln…read moreCity. Although the county is under a mask wearing mandate, neither clerk was wearing a mask today. After I asked them to put on their masks, they told me masks don't work. They were annoyed with my request and argued a mandate is not a law. Reluctantly the one helping me put on her mask - under her nose. I asked to speak to the Mgr thinking I would get some help "encouraging" the assoc to treat customers with respect and safety. But no. Although she wore a shield, she had a very nasty comment about as far as she knew this was still a free country. I was planning to shop. But left promptly. And will not return. Be careful. This store is not safe!!

Once again, great service at the Chico's outlet in Lincoln City. Great customer service,…read morefriendly, efficient, great product! Thanks for keeping the store fronts open when so many are closing theirs!!!!! Returned a product I had purchased online, no muss, no fuss. Great shopping experience!!!!!

I am now going to make it my intent to always shop at Ace South because I do not get the same good…read moreservice at Ace North. After having a very mishap purchase on Christmas Eve that did not go through and was canceled without my consent online, the manager could do nothing for me, but tell me to go to corporate which did nothing and left me back where I started an item unpurchased after all, I went through to purchase it in the store on Christmas Eve. I am going to go out of my way not to come back here unless it is something small and quick where I don't need help. It's unfortunate because I've come here for years since it's very close to my house and I have bought a lot of my gardening tools, my drill, my lawnmower and various items here to support the store, but they are not supportive of me. So I have chosen to go to Ace South where people are kind and understanding they don't laugh at you for your shortcomings on knowledge about Tools, manuals, or items. I didn't grow up learning to do handyman work. I've had to train myself how to do things. And it would be nice if I went to a store where people respected my learning process. However, I don't get that here. With the exception of one person who is very nice. I can't say too much about the other people. It seems they are very close minded and not open to trying to help someone. I've lived in the community over six years. I think I've earned my right to get that now.

A couple of girlfriends & I stayed in Lincoln City April 13-15. On Tuesday, the 14th, our driver,…read moreKathy Heichel, got a warning that her Honda key fob battery was low. We were referred to this hardware store (by a very helpful gentleman Power Ford), and 3-4 staff members went out of their way to help, including replacing the battery & showing her how to do so for future references! We were very grateful! - Suzy Halstead

My husband and I took advanced if the buy one get one 1/2 off for shoes…read more Vicky was extremely helpful in fitting my finicky feet. I ended up purchasing women's trail shoes with out dry. Waterproof shoes. The very next day I walked 9 holes of a long golf course in those shoes wondering if they would need breaking in. They were perfect! The traction on the hills was very helpful and I asked myself "what shoes? Didn't even feel like I had shoes on at all! Thank you Vicky and Columbia for great customer service and a great product at a reasonable price! FIVE stars! ​​​​

Great service, nice store and had what I needed in a pinch. Love the outlet mall this is located…read morein, pretty convenient if you want to go hiking and forgot your shoes .