EXCUSES EXCUSES EXCUSES…read more I will never buy any product or services from Aleen's again. This is what happened: I called Alleen's College Park for a full service custom blind experience. Sonia showed up to measure two windows and show me fabric and options for the Hunter Douglas honeycomb blinds. The fabric choices were easy to make and matched the decor perfectly. I gave her a $1000 deposit on a 2395$ quote on Jan 10, 2014. Sonia informed that it would be 3-4 weeks, and shouldn't be delayed because this is not a busy season. The blinds arrived and a time was scheduled. I had to call Sonia to follow up to ensure the installer was still making the appointment half way through as I had not heard from him. He ended up being 3 hours late but I agreed to wait. He installed the non motorized blind successfully and went to install the motorized one, and it was not in working order. I called Sonia, who gave me the low down on their repair process, and when I questioned her about inspecting the product before it leaving their shop, she indicated to me that it was Hunter Douglas responsibility to ensure their product was quality inspected. But here I am paying Alleens to install a finished product. I am buying a service and product from them. The complete lack of business ownership shown by Sonia, Margareta and Melanie was overwhelming. The blind came back from repair and was installed - however the time and frustration that this experience has given me was beyond acceptable. No one who I spoke with from Alleens apologized for their mistakes. They apologized it happened, and blamed it on the manufacturer and the fact it was a custom product. I would assume that if you are selling custom luxury products - you are selling the experience that goes with it. If you buy from Alleens - you better hope that nothing goes wrong ... It's was a tremendously frustrating experience when the culture from the top down shows blatant disregard for the time of the customer - and only about their bottom line.

After my original review, I did get a call from Melanie and she offered me a battery change for my…read moremotorized blinds, which is nice. Except when I actually had my motorized blinds die from dead batteries, I decided to make use of the offer and it turns out to be the most minimal of efforts. =\ Turns out, all this goodwill gesture was, was for for someone to come and take out the battery holder that's at the top of the blinds and put batteries (that I would have to purchase myself) into the battery holder and slide it back in. And that's it. I literally did it myself in 2 mins after I watched some youtube videos (before, when I called about this complimentary service call, I forgot that the battery holder could only be seen if I lifted the blinds all the way up so I thought it was more of an ordeal to change the batteries). Anyhow, while I had thought it was a decent offer (like a battery change but includes batteries!), it ended up being a pretty useless makegood attempt. It's more effort to coordinate a service call than it is to youtube a how-to video and do it yourself.

Great customer service. Very professional staff. Extremely…read morehigh quality and lifetime lasting products. I highly recommend this store for renovation projects and design support.

Well I gotta say as a guy who doesn't know squat about tile, this place was a godsend…read more I walk in because I'm having my basement bathroom renovated, looking totally bewildered. the owner notices, comes over, and she basically says "follow me" and helped me pick out an entire tile solution in minutes. Affordable too, no pressure to buy the imported stuff from some monastery in Italy. Great selection on all types of tile and flooring, from high end to a fantastic clearance section. Family owned business, and they treated me very well even though my initial purchase was not a large order. Friendly staff, knowledgeable and solid customer service! They also have a small selection of faucets etc, but it's fairly high end I think (bought a Riobel bathroom faucet at a great price) WAY better than a box box store for tile and faucets! Not so much for hardwood flooring, but that's not what these guys are about. D

Super reliable and easy to work with! Showed up on time, did great work, and was very professional…read more I'll definitely call again for future repairs.

From the moment I reached out for a quote, I received excellent service from Steve who was able to…read moreschedule a convenient time for both of us. Chris was very knowledgeable and nice. I truly recommend Mr Handyman for any home repairs or carpentry.

The blinds don't cover the windows and they have told me that they are within "specification" so…read morethey won't do anything about it. Even the installer acknowledged it was a bad fit and volunteered to take pictures and coordinate with the store and Hunter Douglas. In response, I have been told I should call Hunter Douglas to try and find a resolution. This is what my $5000 got me.

Tremendous service from Night and Day and the blinds they installed are fantastic. They were very…read moreaccommodating in meeting to give us a quote and helped us to select the right product. The installer came to measure up at the time he said, and the blinds took no longer to deliver than they advised me. They were quick and efficient at installation. We had 2 large vertical type blinds installed in a new condo. Overall very happy and will use again.

Excellent service and recommendations. We are always comfortable with our paint selections and…read morelove how they have us on file for when we need some touch up paints.

Worst experience ever! Against my better judgement, I went to support a local store instead of…read moreSherwin-Williams (where I get a decent contractor's discount) - and despite paying much more, the rude store owner felt it appropriate to argue with me in front of people. (Arguing that I ordered the smaller can, when in fact I ordered a bigger - MORE EXPENSIVE can!) Worst customer service EVER. I think the lady serving me was a snob and acted rude towards me as I had contractor clothes on. (Not a clean Polo shirt with khakis ) This lady does not know how to appreciate customers who spend their hard-earned money there - or how to treat you like a decent human being. Extremely disappointing. NOT CONTRACTOR FRIENDLY. Would not recommend wasting any of your money there - the mark-ups are crazy.

We had a good experience with this shop. Manager gave good advices for choosing some suitable…read moremodels. Installation was smooth and the quality seems great. we love our curtains and our apartment is getting a lot nicer and more convenient with the product.

Great quality, affordability and customer service. The owner was very helpful in replacing tile…read morethat I had stolen from my vehicle and also provided a solution when I was short two boxes based on my measurement error.

Beautiful tiles but extremely overpriced. The owners beat around the bush when asked for price…read more Found the same tiles at another store for 75% LESS price.

I would like to leave a comment for the staffs, especially Mandy Jiang from the sales and Daniel…read morefrom the yard at Milliken location to show my appreciation for their service. Mandy was very helpful, friendly, patient and knowledgeable to answer all my questions helping me to choose the right stones. Daniel always wears a smile on his face. He unloaded the stones carefully in my car. Mandy and Daniel both are great assets to the company. The staffs at Milliken location offer excellent customer service.

I had an emotionally sensitive landscape project at a cemetary and I want to thank Neil for his…read morepatience, guidance , wonderful eye and suggestions in selecting certain stones. I also want to thank Matthew for accommodating delivery instructions so that the project was seamless.