There's an iconic Labrador retriever in the window for many years and I want everyone to know he…read morewent to a great home. I've wanted him since before our sweet Murphy passed in 2024. We went to visit the labrador statue that year and every time we drove by we said hi to him. Tonight my husband gifted him to me and it's the best gift I ever received. He said they were sad to see him go but I want them to know he will be a part of every evening family movie, every birthday, every Christmas. We feel like we have a piece of our Murphy back home! Thank you for letting us adopt him!

I just had a great experience from purchase to delivery. First, Janie was an exceptional…read moresalesperson that took her time and really tried to find me options within my budget. Then the delivery came a few days later and Alex and Alberto were great! They did not risk a tight fit in an elevator and carried my couch up 3 flights of stairs! A great experience with staff from beginning to end! Not to mention a great selection of quality furniture!

The worst customer service we have ever dealt with. First, my husband had to call multiple times…read morebecause they would never return his calls when they said they would. Second, we sent pictures of the damaged sideboard and finally after a month of they came back and said they would not replace it but they would send a credit. What good is a credit and a damaged sideboard? The comment we got was, take a hammer and pound the corner back in place. Several people we know who work with wood said it's damaged and there is no way to fix it. We will never purchase from this store again. We have had much better customer service at other furniture stores, returning large furniture pieces until they got it right. What happened to customer service? Now we're stuck with a damaged piece of furniture. Beware shopping here because they are nice to you until you have a problem.

3 stars for the beautiful items and existing as a brick and mortar furniture store in the digital…read moreage. Wish I could give 5, but the chairs we bought did not arrive at the location we were promised we could pick them up in a week, and then we learned that they were actually oversold and could not be delivered to us at all. Still waiting to be refunded.

Walked in on a whim while In the area . The store's curated collection reflects a perfect blend of…read morestyle and functionality, showcasing unique pieces that might add character to any space. The tastefully done store makes it a go-to destination for those seeking tasteful and distinctive home decor. The staff only said a quick hello before returning to their phone , which was a little bit annoying .I was in the area to see some furniture and so was very serious about buying but perhaps I think they didn't have got that vibe from me and never came back to answer questions .

Wow! This store has a variety of home decor, furniture and art that has been thoughtfully curated…read moreand styled beautifully creating a sense of calm and serenity. The day I was there, the majority of colors were cream, white, gray and shades of blue which matches my own decor so I felt right at home. If I hadn't already completely decorated my new condo, I would have purchased several pieces from this store. The textured credenza would so be in my foyer right now! If you are seeking a standout piece of furniture, a statement mirror, gorgeous coffee table books or just inspiration, Wishbone Home & Design is your store. Located right in downtown Lake Oswego, if you are shopping or running errands around First Street, stop in! It's really a treat. I can't vouch for their design services as I've never hired them, but based on the quality items and the way the store is cohesively pulled together, I'd hire them with confidence. Whenever I'm in a lake Oswego, I will definitely make a point to stop back. While I may not need the larger furniture items and art, there were so many books, textured pillows, vases, trays and other decor items that I can use to update a room or buy for gifts. So glad I found this shop!

Friendly staff. Great service. What's New Furniture also has a parking lot behind the store…read more We were looking at a Nectar bed bundle at What's New in lieu of ordering directly from Nectar's website. Prices at What's New were comparable. Service was above and beyond.

We purchased our sofa there and a coffee table with 2 side tables!! We love the tables- haven't…read morereceived the sofa yet be we are anxiously awaiting it!! We really enjoyed our shopping experience looking for mid century modern furniture for our new home!! Zuko was our sales associate and he was superb!! Not pushy and really helpful with making sure we didn't make any mistakes!! We tried to get our side chairs here-but they didn't have them. We ordered directly from the manufacturer so that was cool!!

We ordered a very expensive and large couch from Key Furniture. The only issue I have is that the…read moredelivery date was not succinct. We decide

EDIT: Key Home Furnishings has now picked up this custom, "non-refundable" recliner purchased last…read moreOctober and refunded my full purchase price. I've updated my rating of the store. I won't be back, but glad they finally listened. Buyer beware, please! I am sorry to have to detail a customer service nightmare unfolding. This store appears to be a great place, with helpful associates and a decent selection. My experience has proven that after you've made your purchase, if there are problems, you won't be treated fairly or with respect as a customer. I have many years' experience in the past as a co-owner of a respected upholstery cleaning company and I am familiar with upholstery construction and how various fabrics hold up over time. I bought a Flexsteel recliner in August 2025 after many hours of consideration for the brand choice and especially the fabric. My sales rep seemed helpful and kind as I asked about the most durable fabric I could choose. I settled on my choice after that discussion and was told I'd made a good choice for my concern of durability. He had also mentioned in passing that some fabrics in the past from Flexsteel hadn't been durable enough and had been pulled from the lineup. I was told these recliners will last 30 years. The recliner arrived in October. Shortly after, I started seeing significant issues. 1) The chair squeaks and groans loudly when returning to a seated position; 2) the fabric started pilling heavily after only a few weeks in my home; 3) the batting is insufficient--this was confirmed by their 3rd-party repair service man who inspected the recliner in my home; 4) the interior of the piece reveals very shoddy workmanship, with stuffing coming out of unfinished seams, missing staples and lining fabric not attached where it should have been; 5) the right armrest fabric is noticeably crooked and their customer service rep insisted I try to work the fabric into place myself, which is impossible to do--I've tried. The repair man did not have tools when he entered my home and I thought he was there to assess, not actually do the repairs. He agreed there was insufficient batting in the recliner. I told him that if they are going to insist that I use a pill shaver to remove the pills every couple of weeks for the duration of owning this piece, and if I would have to accept the extra piece of 3rd-party batting he said he could stuff into the back rest (with nothing to be done, apparently, for the seat and footrest) I was not interested in keeping it and would ask for a refund of my purchase price. This recliner has failed the most basic of standards for a piece of any quality. I could have spent at least 6 times less on a disposable piece of furniture from Costco instead. Worst, I was now told by Barbara in customer service at Key Home that I have refused the rep's help and that therefore my warranty case is closed. I am now looking at taking this issue and my many photos (with metadata) and documentation to small claims court. I recommend, of course, that you shop elsewhere.

A friend recently asked me where I purchased my sofa. It was the first piece of furniture I bought…read morefor my house 15 years ago. As I sit on it now, thinking about 2 toddlers (now teens), 2 cats (both around pre-purchase), and a less than gentle 6 ft husband, it still looks and feels good enough for someone to ask me about it. Bella for the win. I have now purchased 3 sofas from them & have no reason to go anywhere else. Always excellent, friendly service. I hope they stick around!

The customer service was excellent. They have a very good selection with plenty of fabric options…read more Was also impressed with the value. We purchased a large sectional

Great place!!! We recently bought a buffet table and we were very happy with everything. High…read morequality and great customer service.

I have found some of my favorite pieces in this shop! Friendly staff, great selection and good…read moredeals too!

Bought a Stressless recliner from Paul Schatz for $2991, waited 3 months for it to arrive and it's…read moreHARD AS A BOARD and my butt goes numb after sitting in it for any length of time. The arch support is NOT enough either. Complete waste of way too much money! Paul Schatz return is 45% = $1310.18 RESTOCKING FEE. Paul Schatz's excuse for their PREDITORY return policy is because they're "a high end furniture store". Being a high end furniture store doesn't give you the right to rip people off with a ridiculous restocking fee! How is this legal?! They claim it cost a lot of money to clean a chair.... I've had my chairs professionally cleaned a few times and it was less than $100; it doesn't cost over $1300 to clean a chair!!

We regret our second experience with Schatz. Our first experience was during early Covid, the…read morefires and lockdown. Our salesperson, Bob was fantastic. He helped us select barstools, fabric to coordinate recovering our dining chairs, a stickley chair, a Stressless chair, an ottoman, a coffee table and small table. During all the restrictions and lockdowns and delays he communicated frequently, was flexible and friendly. I would have given a 5 star review. Our recent experience was the opposite. We ordered one chair. Bob has retired and we were stuck with the remaining sales people who never called, never communicated, never followed through, We received multiple promises staff would call back but this never happened. We left countless voicemails asking what the status of our order was with no return. after 11 months wait with no communication from Schatz we received an independent shipping company call trying to schedule delivery. at this point we were fed up and let Schatz know. they have our deposit and that seems to be the end of their customer service. i can not express the stress we have experienced over this one chair. we will never return. buyer beware!

Wonderful store with wonderful service. the store has a fantastic selection of quality choices. We…read morefound exactly what we were looking for after an extensive search for the right recliner. Helpful service without being invasive.

Amazing service. Terrific communication and professionalism. The value was spot on. Will,…read moredefinitely shop with them, again.