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    Otter's Ark

    3.0 (2 reviews)
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    2 years ago

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    7 years ago

    Took my beagle KC in for grooming. They did a nice job and got rid of the shedding. Will go back next month.

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    Southern Country Pet Care

    Southern Country Pet Care

    (10 reviews)

    What can I say, hands down the best place I've ever used for boarding or grooming needs. Never had…read morea problem, staff are amazing. My fur baby loves going

    I had stopped going to them because they cut my dog during a previous grooming, and didn't tell me…read more Someone from the business called and left a couple voice-mails saying they needed to reach me. I never returned their call. Another voice-mail was left saying that a lot of changes had been made and to give them another chance. Had a family funeral to attend out of town, so I decided to try them again. On the 3rd day of their stay, my fur babies were groomed. When I got back into town, I pulled up to find both my babies panting heavily in the extreme heat out front. Went in, paid, retrieved my babies, and headed home. This was this past Friday. Both dogs laid down in the car and couldn't stop panting hard. I put the AC on high for them. I was concerned but didn't have any water in the car. Got them home, and they both laid on the bare floor. I got their water dishes for them. They drank a lot. Then they slept a long time. I had to wake them to go outside. That's unusual behavior for them. They're very active. They kept drinking a lot. One of my dogs seemed to come around slowly. The other did not. I went to check on him Saturday evening, and he didn't respond. I looked at his rib cage and could tell he wasn't alive. After touching him and moving him, I confirmed he was deceased. I can not say for certain, but I think between the drying during grooming and being outside in the heat, perhaps my baby overheated. He never regained his energy once I got him home. My family is devastated by this! I should have never taken them back to this place. I'll NEVER go back there!!!

    Pet Paradise Columbia

    Pet Paradise Columbia

    (11 reviews)

    Absolutely amazing staff! I started bringing my dogs here when they first opened, and although I…read morenow live in Florida, I still have nothing but wonderful things to say about this facility. Recently, I was trying to use a promotion at a Florida location, but it wasn't showing on my account. I called the Columbia location and Alex was able to resolve the issue quickly and effortlessly. She was beyond sweet and went above and beyond. What impressed me even more was that Alex remembered my pups after 10 months! That personal touch made me feel truly valued as a customer. The facility is always clean, and I love the giant viewing window where you can watch the dogs playing in the pool. The live cameras are fantastic too. I was able to check on my dogs anytime while they were boarding, even from states away. Most importantly, my dogs absolutely loved going here, and I always felt confident knowing they were being cared for by a staff that genuinely loves and cares for the animals. Bri and her rotti were also a highlight for my big Rottweiler Petunia. Highly recommend!

    I'll start by saying I already reached out to Pet Paradise via email the same day I got my dog…read moreback. No response. Sent my dog for a one overnight stay a couple weeks ago. She was erratic when I got her. I figured just excitement...then she went downhill. It was like a 360. She was disoriented and seemed confused. Choosing to pee on concrete over the grass which I've only saw her do once before...when she was on meds from spay surgery. She wasn't barking at incoming house guests (she barks at all people who come to the house). Everyone kept saying she's off. Her subdued behavior and slow movements were unlike her. I reached out via email to see if she was treated for something or given any type of meds, or generally asking if someone could give me some insight into her stay as she came back not as she was. Still no response. I would not recommend. I also saw a said video of a women on TikTok whose dog was injured at a different Pet Paradise and the place was completely mute on the matter. Please be weary of this place. We will not be going back due to these issues experienced and lack of professionalism from the business.

    Otter's Ark - petboarding - Updated August 2026

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