Sherise was very pleasant and eager to help. The customer service I received was excellent. The…read morespace was clean and adequate. The cost was equal or better than others in the local area. I would recommend anyone needing storage visit this location.

Staff very pleasant and courteous price was to my liking and I feel my storage is secure and in…read moregood hands

I buy storage units and the staff here are very efficient with the paperwork and how fast they can…read moreget me in and out far beyond any other facility has done so far

Met Stephen McKenna, Store manager at Rivers Ave. Pleasantly surprised of how friendly and helpful…read morehe was..i got a unit today. It reminded me of how customer service used to be...wonderful experience. Thank u so much.

Do not use this company! I wish I had read the reviews before using them. They have THE WORST…read morecustomer service. Long wait times (over an hour) when calling customer service. They are unreliable and the lack of communication is awful. The driver called at 10:30 pm on our date of delivery (did not communicate the time frame so I took a personal day to be at home and wasted a whole day waiting) when I missed the call at 10:30 pm the driver said he was "right around the corner" and never showed up!! The container itself was old and rusty with an uneven floor, and nails and screw sticking out. Again, worst experience ever. I hope I will save you from making the same mistake I did.

It's like an old comedy act, 'Whose on first' . The drivers are the only thing to save this…read morecompany. Their website is Akward to say the least. After you spend alot of time trying to schedule your containers and it telling you no dates available! Call in . I'm experienced in their call in. I was on hold for 2 hrs. This time I tried the call back option. Not much better. So I was told you can't schedule from website. Then why advertise it and why have it on your website? They were really quick to bill me though. If I could rate them less than 1 star.

I can't speak for their storage or renting a truck but I can speak for their hitch installation. I…read morewill say I was nervous going in with all of the negative reviews and poor customer service experience I have read about this place. Even just general reviews online specifically about Uhaul hitch installations that tend to look very amateur'ish and obviously not OEM looking. However I decided to roll the dice and try them as this location is less than 3 miles from my house and their prices are the same or even cheaper depending on what hitch you get. Speaking of which hitch you get, just know Uhaul does not manufacture trailer hitches they will have to order it just like you would if you were trying to do this yourself at home. The trailer hitch Uhaul ordered for me was a CURT trailer hitch which I saw online from eTrailer while doing my research on aftermarket hitches so you could in theory do this yourself at home but without a lift and help I wouldn't recommend it. Took about a week for the trailer to arrive. I was actually pleasantly surprised by the work and turnaround time for the hitch install on my 2024 Acura MDX. It looks great and almost looks like it came with the car from the factory from Acura. And it took the installer a little over 30 mins to install and complete. I took off 2 stars because they scheduled my install time for 8am and when I arrived for my appointment to drop my car off they told me the hitch installer doesn't even show up normally until 11am to start. So why did they even schedule my appointment at 8am then? The guy working there told me I could wait there if I wanted to but they did not have a waiting room so he pointed to two chairs sitting by the bathroom and said I could sit there if I wanted to. He wasn't rude about it but also wasn't overly concerned or cared that I would be sitting there for 3 hours waiting until the hitch installer arrived. I could see how some of the reviews talk about their customer service...or lack thereof. If I knew I was going to be waiting that long I would've brought my laptop, tablet, or phone charger at least. ‍

Brought my Subaru in for a tow hitch and wiring harness because U-Haul has a great reputation for…read moreprice and quality of hitch installs. Didn't see the harness that I'd paid $100 to have installed so went back to the shop. The very pleasant associate told me it's in the trunk and because they didn't see a gasket to take out and push the wiring through they left it in the tire well. Running under the tailgate is great, right? (Pic1) A quick Google of installing a wiring harness on a Subaru gave great directions for doing it correctly so the cord is next to the hitch ball. (Pic2) WTF?

My experience with the staff was amusing. Cindy made the process of getting a unit incredibly easy!…read moreCindy and Angela are great to work with!

This is the ONLY way to go if you are looking for a storage unit in the ladson/summerville S.C…read more area! They really care about you and are always helpful and understanding!

I walked in and noticed the security was plentiful and felt safe, second I went to the bar and…read morealmost immediately I was asked if I needed anything by the bartender Stephanie, her service and ability to to multitask and interact with customers in the moment and still perform was definitely a surprise as I don't see that kind of dedication and work ethic in that environment anymore, most just focus on tips as the reason. Id definitely come back and for the fun the entire staff was also on point with their customer services in a previous visit, ill definitely keep returning if this level of service and operation continue.