These guys go out of their way to keep their customers happy. I had never been here until last week…read morewith my brother. I knew the business was here, but never really paid much attention to it. Mike and I stopped in so he could get a new light for his hot tub. I was surprised by the variety of merchandise they carry, spas, patio furniture, outdoor fireplaces, grills... anything you can put outside, it seemed like they had it. The employees here are super laid back and it was actually fun to sit down and chat with them. Kinda reminded me of like seeing an old friend at the store. Relaxed, lots of laughs, and nice. Not the formal, salesmen type interaction. Their level of customer service is awesome. Not only did my brother tell me about previous experiences while we were there, but I witnessed it myself as well. My brother had problems off and on with the spa he had purchased here for a while. I think he got a lemon, which even the sales clerk thought too when we were discussing it. All of the accessories gave him problems, lights, stereo, ect. Finally the salesman just returned it and got him a brand new spa. I don't know exactly what he had to do in order to make that happen, but it wasn't easy trying to make it happen. They had ran a sale on lights the previous week. My brother didn't make it in before the sale ended, but they still gave him a discount on it, even a few days after it ended. I was very impressed by how willing they were to go out of their way to keep a long-time customer happy. I don't have an immediate need for a business like this, but based on the interaction I had here, I would absolutely recommend it to everyone. The relaxed, helpful atmosphere, and level of customer service is just impressive. I wish all businesses went out of their way to take care of their customers!

Scheduled a service and had to pay $300 up front. Took the afternoon off work and they were a no…read morecall no show. They said there was an emergency and rescheduled for 3 days later. 3 days later I called and now it was pushed to the next day. I asked for my money back and they apologized and refunded the money. That is the only reason they got 2 stars instead of 1.

The outside of this business is so inviting! You will find colorful tables and signs that say "60%…read moreoff!" You walk into a showroom with some exciting and inviting items for your backyard oasis. My boyfriend and I just bought a house and it came with a hot tub-a first for both of us. We were excited to find a store that specialized in pools and spas! The most *unfortunate part is the owner. We went in to simply buy hot tub test strips. We were side swiped by the owner who was going to 'help us' She treated us as though we were being screened for adopting a child. She was anxious with a superior tone that would make anyone feel scolded. It was uncomfortable to be around her. There was no browsing or space to look for the supplies-because she definitely owned the room. We wore masks and were respectful to maintain social distance. We simply were quiet and stayed on task asking for test strips. She went on and on about how she 'always has to educate people about their spas.' He voice was loud and she would eye each of us-looking us up and down. At one point my boyfriend said, 'so do you not want to sell us the test strips?' After we were scolded and schooled on our spa we left feeling just icky. Why would anyone ever shop there? Best wishes if you dare to enter....

Our family has been customers since 2012. The staff knows our names and has helped us in a variety…read moreof ways, such as solving pool chemistry problems, emergency pool pump replacement when we were out of town, and figuring out the best way to enjoy outside living in the Pacific Northwest.

Very happy with my first visit to World Market…read more I have been looking for a specific brand of Italian Giardiniera , for a meal I was planning. No one in Eugene carries it. I finally popped an email to the company who makes it, and they suggested World Market. So off I go... Yes... World Market had the item I was looking for. And a whole lot more. All sorts of delicious food items imported from all over the world (sausages, candies, pastas, sauces, soups, etc). A huge selection of hard to find specialty items. I also wandered through the store to look at other stuff, and they have a nice selection of things. Baskets, blankets and throws, furniture, paintings, all sorts of stuff people need. Service was wonderful too... very helpful Highly recommended!

They have an interesting assortment of foods, some of which you probably can't find somewhere else…read more However they do not take food stamps. Seems kind of discriminating to me to leave out such a large population of the community.

Helpful, friendly service and great products. Previously, we've purchased two sofas and a bed…read moreframe, which we LOVE, and we just bought a modern recliner that is beyond comfortable from West Avenue. Beautiful soft leather, high quality piece. Love it!

Almost bought a very expensive sofa. But the salesperson decided to walk away from us, after giving…read moreus fabrics to pick from, and talk to another couple. After waiting for him to come back for over ten minutes, we've taken our business elsewhere. Just very surprised that he would walk away in the middle of a potential (probable) sale.

My family just used this company this week and I can't recommend strongly enough that you stay away…read morefrom them, either as a seller or buyer. They were referred to my family after the passing of a family member as we needed to prepare the house for sale. Not only do they HIGHLY undervalue items but they also destroyed property moving furniture out. A 7 foot long scratch was left on a wood floor, with a witness there to see it occur. Their reaction when they were called about it was that we are paying the witness to lie. What business owner reacts this way? So when you go in there and see all the items, remember.....they take advantage of people in their grief, and are extremely unprofessional in all capacities. I would rather donate my things next time to someone grateful for it, rather than someone trying to take advantage and ruin my property without so much as an apology. Im sure thete are many choices out there....be wise

Are you tired of spending hundreds or thousands of dollars buying disposable particle board…read morefurniture from online retailers? Hahahahaha ya.... Well, if you are, you should shop here! They have really good condition, high quality, solid wood, vintage furniture for shockingly low prices. I seriously bought a dresser, a coffee table, two end tables and a desk AND had them delivered for under $700. I shopped around too. I am aware of the prices, quality and selection at other used and new furniture stores in Eugene. This store is a freaking gem. Every aspect of shopping here was incredible, from browsing to delivery. I actually felt compelled to go back and thank them. How often are you THAT happy with a purchase?

My favorite part of Down to Earth is the building. Not knowing the history of the building itself,…read moreit appears to have once been some sort of granary warehouse. All the chutes and various chambers are very intriguing, then you get into the wares the store offers. Very much in sync with the atmosphere of the building. It would seem that whatever hobby or craft you are into, they have some of what you need. They definitely have plants, containers and such covered. Next is the cookware, then canning supplies, storage containers, macrame, animal supplies, personal care... the list goes on. The neat part of it all is that it all feels so vintage yet new. A very holistic shopping experience.

What a great find this garden shop was! I could spend hours in here yet was on a schedule and able…read moreto spend an hour perusing the beautiful and eclectic merchandise including everything from plants, garden supplies to kitchenware, jewelry and cards. The prices were mostly reasonable which was a bonus. I purchased a beautiful windchime, a soaker hose and face mask. This will definitely be a stop next time I visit Eugene.

I appreciate that there are no high pressure sales here! If you have questions, they are very…read moreknowledgeable about the furniture lines they carry and all the options available. If you are looking for quality furniture be sure to check them out!

Went in this afternoon to look for a comfortable rocker. I was mildly put off by the many, many…read moreChristian signs and plaques and by the Christian radio station playing loudly, but I could have gotten past that. The only staff member present, a man who seemed to be the manager or owner, ignored me completely - it may or may not be relevant that I present as masculine-of-center and many people perceive me as a lesbian. Nevertheless, I sat in some rockers, and found one in particular that was absolutely divine. But the price tag was a shocker - it started at around $1500 and went up from there, depending on wood choice. I left, and in my car ran a Web search on the chair, and found it for sale at several mail order sources in the $800-$900 range (plus, of course, around $120 shipping, which still made it about two-thirds the price of the one in the store). So: rude employees, unwelcoming environment, unreasonable prices: that adds up to one star in my book.

Brenner's was the third furniture store we visited today, and the one that ended up getting our…read morebusiness. When you step inside, there's nice jazz music, a nice smell and balloons contributing to a laid back party atmosphere. Our sales person felt honest and not pushy. There were at least three floors of furniture, lots of options. If you are looking for a sleeper sofa, definitely check this place out. We got a good deal on our purchases (they can usually meet other stores' prices) and they threw in delivery for free (normally $125). Definitely will be at the top of my list next time I need some furniture.

Not upfront about anything. So forget about their warranty or their so many days of trying the…read moremattress. Make them tell you everything. The mattress I ended up with was not at all what it seemed in the store. Absolutely no side support, you slide off if you sit on the edge. That did not happen to me in store, or I would not have bought it. Next day delivery? Nope. 2 week delivery. Nope. Ended up being about 3. This was just a horrible experience for me. Parking was also horrible, and if you're disabled, have fun getting into the store.