From start to finish, Firefly has been amazing. Bryce came out, showed us the options and answered…read moreall or questions. The company stayed in constant communication with us during inclement weather for scheduling. Caleb and Carter came out to do the install and both were excellent. Very Professional, kept the work site clean and followed up with status updates at the end of the day. Hard working and respectful. Once completed, they sat down with us got the application connected, went through the "how to's" and setup the preliminary light flow. If I could provide more than 5 stars I would!!! Entire process and everyone we interacted with were exceptional! The absolute best buy for your lighting needs. Thank You All - James & Shannon King

Firefly Permanent Lighting did an unbelievable job installing our lights. They quality of the…read morelights seems to be significantly better than others. Caleb who did the install is so nice and knowledgeable. I can promise you will not be disappointed. Give them a call!

We had accent lights installed today. The installer was professional and polite. The Gemstone…read morelights look great

A big 5 star shout out to Aurora Skylighting. They install Gemstone (permanent LED) lights to your…read morehome's exterior in a professional and stunning way-everyone we dealt with there was so knowledgeable and informed. Right away after installation, we are able to use the comprehensive smartphone app to use countless pre programmed light patterns, as well as, (as my hubby already has) create our own-during the day, the lights are non obtrusive but at night-they really shine!! We no longer have to hang lights for holidays-and we can be as festive or not so festive during the rest of the year

Update 2/19/26 - my Google review below was removed on this company's business page on Google…read more Posting here instead now. ______________ Lyle and his team could not have been more professional. They were prompt, efficient, and considerate of the work and I have great peace of mind at home after our generator was installed. ***update to previous review*** I unfortunately have to edit my prior review (as seen above) from five stars to one star. When we first contacted Lyle, there was some confusion around whether we needed a permit. Lyle said we could get one but we didn't need one and that he was going to install everything to code. Based on the reviews for Lyle, we figured he knew what he was talking about, so we hired him. We were really happy with everything up to that point. During the ice storm, our generator worked. It ran power and heat to the house during the outage. However, we had a different contractor come to the house and while he was around the side by the generator, he said he noticed the gas pipes that feed the generator were too small and not to code. He ran the calculations and confirmed that the gas pipes were undersized. My wife called Lyle to ask about this and he said he'd come by on Friday. She called him morning of to check on what time he'd be by and he said he'd actually be by Monday. She said not a problem. But, he then started asking why she was bringing up gas pipe sizes after our generator worked. She said because it wasn't installed according to code or the manual and we were concerned. Lyle became very upset. He kept asking her why she just wasn't saying "thank you" and saying that there isn't an issue with the gas pipe size because it worked. It was a brand new generator that was not installed according to its own installation manual or to codes, and we never agreed to that. Lyle tried to say I had agreed that it wouldn't be sized large enough to run our pool heater and that was why it was undersized. But 1. that's not true and 2. even when you only run the calculations for the generator, the gas pipe wasn't sized correctly. Lyle then said, "I'll just come rip everything out and give you a refund, how's that?" She said that was a bit drastic and we just wanted it installed according to the product manual, and he shouted back, "I WROTE THE MANUAL!" (He did not). He then offered to replace the 0.75" pipe to a 1" pipe, but we had been advised that the pipe size needed was at least 1.25". Lyle just laughed at her. Lyle then said something so disgusting that we knew we were done with him. Lyle did some work for my grandmother during the ice storm. My wife handles the billing for my grandmother for these types of things. She texted Lyle her email address, before he could even ask for it, so he could send her the invoice and she thanked Lyle profusely for his work and helping my grandmother get heat again. He has not yet sent her an invoice for those services. Lyle decided, while on the phone with my wife and talking about our generator, to say "now I see the kind of person you are and how ungrateful you are and since you are in charge of billing at the other house, you're probably not going to pay it so I'm going to have to put a lien on the house." Again, he hasn't even sent an invoice for his services, and he's threatening to put a lien on my grandmother's house because my wife correctly pointed out to Lyle that he didn't install our generator according to its installation manual or code. She, rightfully so, got very upset with him for even suggesting that, and quickly hung up after that. A few minutes later, Lyle called me to tell me my wife was being "mean" to him. I asked him what he thought he was going to accomplish by calling me after threatening to put a lien on my grandmother's home without having ever sent an invoice. He didn't have an answer. I hung up on him. Lyle never once actually said that the generator was installed according to the manual or to code. He just said it was "fine." We did not hire him to take shortcuts or make independent decisions about what was or was not acceptable for our generator and when we asked him about it, he got extremely defensive and aggressive. Beware.

I'm ready to spend $30,000 on a custom power system on my house, I called them attempting to get an…read moreestimate, didn't call me back for a week, I called again and scheduled an appointment for someone come out and give me an estimate, I waited for an hour for the person, finally called him, he said he was sick and wasn't getting to his appointments today. When I told him it was bad business to not call me and let me know he wasn't coming, he said, well in today's day and age it's understandable when someone sick, and I said yes, but that's bad business that you didn't bother to even call me and tell me you weren't coming. I have things to do. Anyway, if they're this unreliable and do not care to call me and tell me they're not coming to the appointment was scheduled, there's no way I would spend five figures with this company to install a propane generator in my home. Unreliability doesn't get better with time.

I had purchased a pressure washer in May of 2023. In February of 2024, the nozzle attachment…read more(plastic) broke as did the hose connecting to the soap dispenser. I called customer service and was told, in writing, that although those 2 items that broke on my machine were a defect for that series 2300, and that they cannot send me anything but the same model as that is company policy whether the product was defective or not. So, my model 2300 is defective, and they are sending me a new model 2300 although they know it is defective. Don't think I will be purchasing a new product from this company because of the company policies. Unbelievable.

This is an update to my prior somewhat negative review. It has been several months now, and I must…read moresay that the project really has come together. I just think they were very busy at the beginning, but my texts and phone calls now are usually returned the same day. The quality of work is excellent. They fixed problems left behind by others, and pointed out great suggestions for making the area more user friendly. They are a little pricier than others, but you definitely get what you pay for, and in my case, trying to go cheaper with a lessor company just ended up costing me more in the end. Use these guys and do it right the first time.

Mitchell is friendly, honest, on time and efficient. He and Chris helped us install LED wall…read morelighting in our dining room, game room, and bonus room and adjusted the lighting level until we were happy. We're doing hot tub hookups next and will definitely be giving S&L a call.

Great job by an honest reliable person. I will be using one him in all future electrical issuesread more

Bright Concepts is a wonderful company! Beautiful outdoor lighting, Creative Design ideas, Very…read moredependable & reasonable priced. Mike and his family live in the Wilson County area & he is very experienced with outdoor - landscape lighting. Good company to work with!

Called 5 minutes before appointment time trying to push arrival time back 45 minutes . When I…read morestated I couldn't do it and that I would contact them later to reschedule if I chose to, the woman I was speaking with hung up on. Poor customer service and bad communication!

As an irrigation customer, I found the customer service here to be lacking. They refuse to give…read morenotice that someone is coming for service. For those who want to be present when someone is working on your property, look elsewhere. When I first called about using their services they promised they would call first. Three times they have not (after reminding them that this is why I started with them in the first place). The actual people that came out were polite enough, no issues there, but they don't even knock on your door to let you know they are there. If had not looked out to see their truck, I would never know. Regarding actual work: For winterization, they remove the entire backflow and ask you to store it over the winter. I never had anyone else ever do it that way before. Don't know if it is better or worse doing it that way. For spring turn on, they email telling you they plan to start soon and to leave your backflow out in the bushes or by your garage, giving you the impression that they will probably be out that week (that is when I emailed back and reminded them that I would like to get a days head up when they are coming). Three weeks later they finally come around (with no notice, LOL) and I am not home. When I realize they did it when I was away and did not even tell me, I look it over and find that it is leaking, not badly just drips, but still leaking. Perhaps, if I were here when they were doing it, this would have been caught and taken care of while the service person was there. The backflow did not leak before they removed it for winterization. Now it does. Our home is only a few years old. Did something happen at start-up? Or when it sat outside for three weeks waiting for the service call? Don't know. Called to report the leaking. Owner said to text a picture and my address and he would send someone out. Two weeks later, sent a reminder text. Crickets! Today, a service person comes. I only realized he was here because I looked out the window and saw his truck parked in front of the house. When I went out, he had removed entire backflow again and said he was going to take a look to see what was wrong. I asked if he could knock on the door to let me know what was going on and not just fix it and leave. I walked outside to check on progress and he was on the phone with his boss. I asked what the issue was while his boss is on speaker and was told that the washers were worn out. I was a bit perplexed and asked to see this. When, the service guy took it apart again to show me the washers in question, I was a bit skeptical. I was told by the boss that it needed a backflow repair kit and would cost somewhere around $140. At this point, I say that I'm not really happy but to go ahead with the repairs I want to make sure it is not leaking before the service person leaves and also brought up with the boss that I was dissatisfied with the fact that they never call ahead and that is what I specifically asked for when I started to work with them and that I might be looking for another service provider. He said his company was too busy to call people. I said that it only takes 30 seconds. He said they just can't do that and then said to the service person "See this is the type of customer I was telling you about" I said "Wow, very professional!" The boss tells the service person to stop and do not do the repairs and won't be working with me and to go on to the next stop. The poor service guy was standing there holding his phone while this back and forth took place and was probably mortified. Sorry about the long rant.

I really appreciate this company and their amazing customer service. My blinds were installed in…read more2022 and when I recently had a question, they as committed to ensuring I was a satisfied customer as they when they gave me the estimates. Most companies who have gotten paid that long ago don't make you a priority like that. Thank you!!! I highly recommend them! Becky Begarly

We added plantation blinds to almost every room in our house in preparation to sell. Gotcha Covered…read moredid such an impressive job. Grayl was responsive and professional, showing up promptly to measure all our windows and give us a full price quote soon after we contacted him. On the day of installation, he worked tirelessly, never taking a break until the work was done. Our home now looks so much better thanks to the perfect job he did. I can't recommend Gotcha Covered of Mt. Juliet enough!