They are not interested in someone needing pricing for 4 pendant lights . We are ready to buy …read more Could it be they're only interested in us if we were buying lighting for an entire house. That is way feel after going to the store picking out what the wanted and never hearing from them again . Pitiful

My initial experience with HDC was probably not the best. I Purchased a 1800$$ kitchen faucet that…read morewas on clearance. The box was a bit tattered and tore up but they assured me it was a hell of a deal. Half price almost, original price was almost 3K. Wow. I'm stealing this bad boy. The box actually looked like it had drifted through the 2010 Opryland atrium flood, I pictured it wedged between a kapok tree and bowl of artichoke dip. But, I mean it's a beautiful bronze faucet. It could withstand anything. Right?! Fast forward, missing parts clamps, washers , rings, returning plumbers , on line orders, wrong size replacement products. 20 hours later of labor and my time surfing the net to find the right part. I finally solved the problem. Told them and they said oh wow sorry. I asked for a discount for all the inconvenience and the money spent and time lost. They said. Oh I'm sorry. It's final sale I said but u just spent a month trying to find me the right parts and u got that wrong too. Yah but I saw on the box it said final sale. . Woo hoo. This is how we do it. Today I had to enter the scene of the crime for another issue, I did the sign of the cross in my car and asked for patience and understanding. As my 5.4" 120 lb self enters the showroom, I held my hand up to the 7'8" greeter -like trust me, you don't want any of this today. I headed over to customer service like a gangster ready to rumble and out of nowhere comes the running back from The Super Bowl trying to address me before I hit the counter. Clearly someone up front fired the canon and said all hands on deck. Crazy customer entering the building. And then ...........the clouds opened and I heard the angels sing. Derek with his big smile and his oh I'm sorry for what someone did to you, god forgive them for they know not what they do. Redemption today for HDC, William the giant at the door who can feel a room even if he can't read it and Derek the king of damage control, helped me in 2 minutes, apologized for the prior mishap and ordered the replacement shades I needed for the dumb bathroom vanity fixtures that the bulbs Burnt right through. ..nice to see good customer service and a subtle reminder to business owners, the name of ur company is the face at the door.

Anthony provided an outstanding service for a lamp we were close to disposing. Given that we had…read moretwo identical lamps destroying one probably meant discarding two Quickly and on the spot, Anthony repaired the lamp and we paid only a nominal fee even though we offered to pay more We need more businesses like Anthony's where service is paramount to price

Brought two lamps...one was literally in pieces....he put it back together better than new, and the…read moreother one 'just" needed tightening up...done. Highly recommend....timely, reasonable and kind.

So very rude! The people working here act like it's an inconvenience to have to speak to a…read morepotential customer and especially someone with the audacity to enter the building without an appointment! It's lighting and hardware for goodness sake! I guess if you aren't working with a builder and purchasing a house full of lighting they done have time for you. Pathetic.

I called for four weeks for a builder replacement item. If your calls get sent to "hardware" then…read moreyou might as well hang up. Four weeks of call-back promises is probably the worst of customer service. Even the mention of Ford Custom Homes had no leverage. Went from asking for assistance to offering to pick the hardware up if they would get it out of their warehouse for us, Nothing. Four weeks. Done. Graham's Lighting. Cool Springs Blvd. Franklin TN

The folks here took my antique lamps and rewired them. I had a number of choices in the process all…read moreof which were explained well.

Terrific experience. Brian is great to work with--was able to fix our lamp. Great showroom as well…read more Will be back thank you!

Since we were gadding about and shopping, my friend and I decided to stop in and check out this…read morelovely design shop. While I think it's mostly a interior decorating business, they also have a very attractive multi-room show room with a selection of items for sale from accessories to books to furniture. The staff asked if we needed assistance and then let us wander. The items for sale were very attractive and high end. Definitely a great place to check out if you need a special gift item or a bit of design help.

The best selection in Nashville of home furnishings, gifts, and art. Obsessed with their inventory…read moreand their kind team!

I am appalled at the service in this place. I am a designer, and stopped by to see an item in…read moreperson, but did not have an appointment with a sales person. I was barred from entering the show room until I told the (very rude) receptionist why I was there! When I explained what I was looking for I was told "we don't have that" and then she proceeded to turn around and deal with someone else who apparently deserved attention more. I asked another employee where the sinks were located and I was shooed away and told "over there" as she gestured to an entire side of the showroom. Every time I ran into an employee here I was not asked if I needed help, I wasn't even greeted or smiled at - instead I was given a smug "smile" if you could call it that and was asked to move out of the way. I have been to many high end design showrooms with price points much higher than Ferguson and have never been treated like this. I understand that making an appointment is the ideal way of doing business, however there needs to be a way to accommodate customers without treating them like trash. Whoever is in charge of the sales floor - I hope you read this and I hope some changes are made.

When you walk into Ferguson with its gleaming showroom and countless options for your home and…read morekitchen, it's difficult to understand the one-star and two-star reviews online. Upscale options and tremendous variety abound! But when you're not visiting just to gawk, and you're genuinely attempting to assemble components for your soon-to-be refurbished home bathrooms, you begin to see the shortcomings of Ferguson. Despite numerous employees, forget anyone helping you because you'll soon discover that all the other customers have "made a reservation." Okay, that's an easy issue to solve in the future. Without a "reservation" we were encouraged to scan QR codes for each display to determine available finishes, prices, and measurements. But not even the most modern phones could scan the world's tiniest QR codes throughout the store. The lighting is odd within the store, so significant that you cannot clearly determine whether the color or finish you're considering would look appropriate in your bathroom at home. All of their competitor's stores are sufficiently lit. As we looked for a top to our bathroom vanity, we learned Ferguson doesn't sell vanity tops. They only sell the entire vanity. We have seven-foot-long bathroom vanities in all of our bathrooms like everyone else in our neighborhood does. It's not unusual. However, Ferguson's vanities apparently max out at six feet, so this was obviously no use to us. And don't even get us started on how convoluted the Ferguson website is! We ended up designing our two remodeled bathrooms at a different store.

Great service and very professional and prompt. I found my new electrician!! I would highly…read morerecommend.

Jacob the Electrician replies timely to requests for services, sends well trained and respectful…read moreelectricians, and does a good job at a fair price. What's not to like?

I've used Irrigation King to winterize my sprinkler system for two years. They are punctual, follow…read moreup in fall and spring, and check sprinkler heads for proper function. They're more affordable than other companies I've researched. The reason I'm taking the time to write this review is that I had a larger project for them. Unfortunately, we encountered underground obstructions that prevented trenching so that they couldn't complete the work. They didn't charge me despite making adjustments such as repositioning heads, adding a bubbler, and changing heads to improve coverage. I offered to pay for the work they did, but they felt it was only right not to bill me. This shows their professionalism. I recommend them and share this to highlight their quality of service and ownership of their shortcomings. They're a family-owned business we can trust.

Fast, efficient, quality service at a great value. Clay came out within 24 hours and replaced a…read morevalve and a rotating head at my home for about 1/3 the price of another company I used. I Would highly recommend Irrigation King for those who have residential systems like mine. You won't be disappointed. Paul Franklin TN

Poor customer service: 1. Staff knowledge about bulb and…read moreneeds 2. Inaccurate information regarding purchase 3. Will not make good on product return and/or exchange 4. Quick to push back on customer without offer a resolution (s), the customer is not right, from their view. Find a alternative for your bulb needs or beware...

Great customer service. I called in they did not provide the service I was looking for however…read moreprovided me with a name and phone number of someone who could. Appointment set work will get done. I am sorry I did nit get the ladies name but I sure appreciate her. Thank you very much.