sales staff and management were fair and knowledgeable . the service dept was attentive and responded to issues in a timely manner. I was very pleased with my purchase price . thanks again read more

RENTERS BEWARE OF ADJUSTMENTS ON ARRIVAL / BEING OVER CHARGED Read ENTIRE Rental Agreement closely. Important details regarding rental are not highlighted by rental department staff. You would think it would be incumbent upon Outdoor Travel management to highlight potential additional charges at pick-up. We were shown how to use onboard generator but not advised that there was an ADDITIONAL CHARGE for use. That important COSTLY detail was only discovered when final bill was received. Not only were we not made aware of possible additional charge(s) (charges as listed in the Rental Description (SMALL PRINT) / Adjustments On Arrival (SMALL PRINT), we were OVERCHARGED FOR USE OF GENERATOR. Adjustment to bill was only made AFTER matter was brought up with Rental Management. Spoke to Rental Manager then RV Sales Manager regarding matter. Even though the possible charge was not disclosed at pickup, their argument was "Use was listed in the agreement (SMALL PRINT) and to expect no adjustments". Having discussed matter with RV Sales Manager, this appeared to be a revenue-grabbing opportunity for company. There was absolutely no consideration for the customer! RENTERS BEWARE OF FINE PRINT IN AGREEMENT!! Had we simply been advised of use, alternative arrangements would have been made to mitigate the COSTLY generator bill. WILL DEFININATELY NOT RETURN!!!! If you are looking to purchase, drive up to SICARD RV. Have dealt with them on multiple occasions in the past. They know how to look after their customers and provide outstanding customer service!! read more

Please be cautious of the reviews provided. They provide a credit for completing these when you first purchase your trailer (this is typically before you have any concerns....). Since writing our intial review, about our positive experience buying, we have had multiple issues that have been not resolved/poorly resolved by Outdoor Travel. These are the most recent..... -Within a year, our flush "leaked" and flooded our trailer. This was the second time we used the flush to clean the black tank. They "fixed" it, only to find that it was still leaking when we tried to use it again. We just decided we weren't going to deal with it and have not used it since. No cost for them to "repair" it, but we recieved a $200 bill almost 7 months later, when they told us this was actually not covered. -seals on our slide out - again within a year, these starting falling off. We took it in (the same time as above) and they "fixed" it by putting staples in the seal. We were not happy with this fix, but I called Aspen and they said this was their recommendation. Again no cost at pick-up, but again we recieved a bill 7 months later, another $200 for staples. - back window was very hard to open - again within the year. We took it in (the same time as above) and they "fixed" it by bending it? It still sticks......Again no cost at pick-up, but again we recieved a bill 7 months later, another $100. So total for this bill, when we were told no cost at pick-up in May (we received 7 months later...even though we have been there a couple times since and they did not mention) was $600 and they put some staples in, pushed the window in, and fixed one fitting on the flush and now it leaks somewhere else...... Again, these are only some of the issues we have had......I would think twice about buying from Outdoor Travel. read more

Outdoor Travel - RV Rental Near Me - Beamsville, Ontario

The entire purchasing experience was a very positive one. From Bill in sales, Mona and Kevin in finance, Kris and Harley in Service, as well as the young lady who snapped our picture, it was a very pleasant experience. We would highly recommend purchasing your home away from home from these experienced and knowledgeable people. Thank you so much, Barbara and Richard Robb. read more

Fantastic RV Dealer, knowledgeable, professional staff. Beautiful new building very clean well designed. Great prices on Trailers of all kinds. Super selection of accessories. read more

We had a great experience here finding our new to us trailer . Everyone was friendly and knowledgeable. Demo day taught us everything we needed to know to use our new trailer including hooking up to our vehicle. And a fantastic cup of coffee while we waited for Kevin to be available. read more

Thank you to Outdoor Travel from Murray to Mona and the tech team for making my purchase a very comfortable and exciting experience of a Forester 2381 RV. read more

We took our campervan in for servicing and while waiting, we started exploring bigger, roomier options. The next day we were back with serious intentions. The Thor Axis 2023 was calling our name. Paul Binkley, who sold me my first campervan, looked into a trade-in and we were able to settle easily into the larger vehicle. We are looking forward to our first outing, but as with most new RV's, there are a few issues to look after, hence the 4 star rating. They had to hunt for a second set of keys, we are missing a vent cover on the front dash (to be rectified shortly) and our tires were very underinflated - that made for an interesting drive home during a windy cold front. However, Outdoor Travel was wiling to set us up with Eastgate Ford to look at the alignment for us. So, overall a good experience. read more

I bought a used 27 ft trailer great sales team very helpful and knowledgeable but the pre-inspection on my unit was not completed very well. the toilet still had winter antifreeze in the system and had a bad smell. don't think they checked everything. The TV antenna was very dirty. Black spots all over it. Plus I had to wait for the weight distribution system to be installed, when I was scheduled to pick it up. Thought this should have been done before I arrived that day. Overall it was a good experience. read more

The staff at Outdoor travel listened to what we were looking for and put us in the perfect RV for us. All the staff were very courteous and pleasant to deal with. There inventory of new and used RV's is amazing, something for everyone. read more

Highly recommend. Very friendly staff and great communication. Definitely not high pressure sales. I told them exactly what I was looking for and they delivered. read more

We recently purchased a Grand Design 5th Wheel from Outdoor Travel. The staff was very friendly and helpful with the whole process from the tour to purchase to finance to orientation. So far we are very pleased with the our new camper and can't wait to get our camping Tom K read more

Really happy with our trailer, Paul Brinkley-Cook is a great salesman! very friendly place

We had a wonderful experience at Outdoor Travel, when purchasing our 5th wheel, from the salesman Richard right down to all the staff that assisted us during our purchase. Would like to give a shout out to Dillion the tech that took us through the unit to show us how everything works right down to safety on hooking up the 5th wheel, thanks again to the staff at Outdoor travel we would recomment to anyone looking to purchase to go see Richard our sales rep. To all the staff thank you would recommend Outdoor Travel read more

Highly recommend. Very friendly staff and great communication. Definitely will be going back. Helped me find exactly what I want and needed.

Our appointment was easy to schedule, and they were ready for us (as promised) when we arrived. We were called with updates and gain when the work was completed. This is the kind of service that keeps us coming back to Outdoor travel. read more

I cannot say enough good things about outdoor travel, but I will try. We were almost duped at another dealership. We're so glad we came and got a second opinion at outdoor travel. Paul is a straight shooter and something we appreciated. Kevin in the business office was thorough and made sure we understood everything. our techs who walked us through our trailer answered all our (many many )questions. Mike the parts manger was also a great help and asset. Harley was fantastic setting up delivery and sending us on our way. Thank you outdoor travel we cannot wait for next summers. read more

this place is awful. No customer service, useless staff. Once you sign the dotted line they do not care about you or your unit. Run away and find a better dealership. Everything is out of warranty, or your problem for not reporting it at the inspection, which is another joke. If you purchase the extended warranties be prepared to bring your Unit to them every two years. When you bring it some clown will look out the window and tell you everything is okay or say well that's not covered under warranty. Horrible. I would rate a no star and I purchased a 140,000.00 cash. Total buyers remorse. I'm currently looking for somewhere else to have my unit serviced. Stay away from these crooks. read more

I got a RV 2 years ago in December got to use it the following year. Then I found out that my water pump was licking and the second battery was dead I even got a bumper to bumper warrant paid four thousand of dollars for it. Then I phone the company and told us the not all item or under warranty anymore. I took in the RV at East Coast they told me that it was only in our head. They sure know how too fine off the people with this I wouldn't tell anybody to buy a RV from them. The service is poor with no knowledge about what sell except for the money they get if you want to travel to buy a RV go Earlton R.V in Earlton the service is very good with them. read more

We recently purchased our first trailer from Outdoor Travel. The entire process from picking it out to picking it up was seamless. Every interaction was friendly and each member of the staff was very helpful. They have a fantastic range of makes and models and they will work with you to find the perfect trailer that suits both your needs and your budget. We highly recommend OUTDOOR TRAVEL!! Sincerely...Two Very Happy Campers!! read more

Outdoor Travel - RV Rental Near Me - Beamsville, Ontario

Outdoor Travel was wonderful to deal with regarding the purchase of our new travel trailer, but that's where the good ended. The service department installed our hitch improperly, sending us down the road without any sway protection. After attending our local dealer in London, the hitch was re-installed properly, but not until weeks of troubleshooting. The wrong brackets were used initially and worst of all Outdoor Travel neglected to GREASE OUR HITCH, which repeatedly caused stress to the tow vehicle. The tow vehicle kept throwing error codes causing all systems involving tow mode and stability to go offline. In the end it was a simple fix and a hitch installation 101 huge mistake that could have cost us and other motorists our lives. I will never return to this dealer! There is no quality control regarding work being done on our rigs. read more

Sadly the customer service is awful. We purchased our trailer along with a paint protection package. Long story short, when it came time for Outdoor Travel to fulfill their end of the agreement we received nothing but the run around for 6 weeks. Hopefully the service department gets some much needed training on the up selling of packages offered. read more

We just bought our first Travel Trailer ever, and the experience from the staff at Outdoor Travel in Hamilton, was amazing. They were friendly and not pushy at all, like some sales men/women are. Answered questions even when asked more than once. Would recommend to anyone wanting to purchase a trailer, this is the place to go. read more

Great experience so far, they had the type of trailer we were looking for. Picking it up went very smoothly, we have not used it yet so no issues to report for warranty stuff. Staff was very friendly and efficient. read more

We bought a used RV in February. Because of Covid most interactions were done on phone and email. I clearly told the salesman we had our own plates I even emailed pictures of the plate and ownership. We go to pick up the RV they put new plates on. The salesman tells us don't worry you were not charged for them but oh wait yes we were clearly shows a 75.00 charge on our invoice. Next problem once we got there to pick up the RV after driving 2 1/2 hours we are told we need a braking control installed on our truck or they will not let us take the RV another cost that we had not anticipated. This could have been communicated to us prior to our arrival and we could have had this done on our own without all the stress. Get the RV home TV does not work the inside under the mattress totally disgusting with used feminine products wrapped in toilet paper under the mattress as well as a few other things. I sent an email to every person we had dealt with including the manger not one reply to address these issue. I would never recommend using this dealership to anyone. Very disappointed with the lack of service or concern. read more

Was given an apology, free winterization and a promise to make things right in the spring with some issues that still exist with my trailer. We will see how it goes. read more

we had the 5 star treatment at Outdoor Travel from the moment we walked in to buy our TOY HAULER. the reception, service, people, attention, follow-up was EXCELLENT!!! I would truly recommend them to any of our friends, family or clients. anyone and everyone participated in guiding and helping us make our final decisions in buying our 397TH, I would like to extend our sincere gratitude to all the staff. read more

We just went to pick up our new fifth wheel. Everyone is so friendly when you walk in the door. Pam came and got us and explained some extra warranty's we decided to purchase. She's very nice. Then we met Scott in service and he introduced us to Bill.Bill then took us out to our new trailer and in detail explained how to use all the gadgets and buttons lol. He was very down to earth. He was funny 2, even though it was pouring rain. Lol. Before we left even our salesman Bill made an appearance to congratulate us on our new purchase. What a great team. read more

My families experience with this place is a horror story come to life. My honest opinion is they just want your money and you don't get same experience if you buy a used unit as opposed to a new one . The day my son was to pick up they're 2012 fifth wheel from them they called and said the AC unit was not working and a new one would need to be put on- They had already arranged for someone to pick it up for them (as they do t have a fifth wheel hitch and it was going to be parked) So Outdoor travel said they would provide a brand new AC unit and provide delivery for free- The delivery was a disaster guy didn't come when he said he would , he came early on purpose and dropped the fifth wheel where he felt it should go not where my son wanted it placed The unit was not cleaned properly at all - I doubt it was cleaned at all to be honest! It's been 3 weeks now and still no ac unit - My son call and gets the runaround all the time and they won't even take they're calls. I have bought many trailers in past from other local dealers but I would NEVER deal with this company again - Customer service and rv service sucks - once you sign those papers they are pretty much done with you . I have a feeling we won't ever see that AC unit they will draw it out past the 30 day warranty and then say it's not they're problem . Stay away go to Sicards or even Niagara Trailers, best service I have received . read more

I advise you not to use this rental company, the reception is abominable disrespectful, you are stolen exorbitant packages, you are made to make windshield insurance for a vehicle riddled with cracks, the vehicles are old and dirty and the options do not work all. the beds are broken and usable. I rented the biggest and most luxurious motorhome, in fact I only had an old vehicle over 13 years old in a was lamentable. je vous déconseille ce loueur, l'accueil est abominable irrespectueux, on vous vole des forfaits exorbitants, on vous fait faire des assurances pare-brise pour un véhicule criblé de cracks, les véhicules sont vieux et sales et les options ne fonctionnent pas toutes. les lits sont défoncés et utilisables. j'ai loué le plus gros et le plus luxueux motorhome, en fait je n'ai eu qu'un vieux véhicule de plus de 13 ans dans un était lamentable. read more

I would definitely recommend Outdoor Travel RV. From beginning to end the experience was perfect. The staff is friendly and welcoming which makes you feel at home right away. On our first visit Bill showed us around. He listened to our wants and needs and showed us several trailers. Because of our first experience with him, we went back. Bill was busy so Murray picked us up. He was wonderful and we bought our beautiful Prime Time PTX with him. We had a complete tour of the components of this trailer and its capabilities. This was our second time buying a trailer. Our first time with another competitor was a nightmare. We ended up returning it at a loss. Once it was time to pick up our little PTX several people were involved in making this day special. Thank you to Scott, Adrian and Frank for your patience and help. Murray you are the best!!! We took out little PTX on the road for its first trip. Because we are very new owners, I phoned the service department twice for directions that for others would be simple. They helped without judgement. Perfect. I have every confidence in this company and its people. Thank you Outdoor Travel RV!!!!! read more

Great experience on our new RV purchase, Murray in sales was fantastic, took the time to show different options and was genuinely helpful.

We had a great experience with outdoor travel! All the staff we met and worked with were extremely friendly, and professional. Our sales rep Pam was awesome, knowledgeable and didn't hover over us. She took us to look at other trailers that we just wanted to see to ensure we chose the right trailer for us. Our orientation with Bill was fantastic. He took his time showing us how to operate every bell and whistle our trailer has to offer, there was no rushing us through and he was able to answer all of our questions with ease. We had a great time chatting with him!! Would definitely recommend purchasing your next trailer at Outdoor Travel. Great job guys!! read more

We purchased a 2015 Lacrosse from Outdoor Travel.Salesman was great no pressure.Any issue that arose with our trailer , the service men replaced and repaired which ever was necessary.We absolutely recommend Outdoor Travel for all your RV needs .Thanks Outdoor Travel :) read more

I would recommend this Dealer for buying or servicing your RV. The staff is very knowledgeable. They do a full walk threw and explain how everything works. They have a great selection of accessories on hand. read more

I would definitely recommend Outdoor Travel to my friends. From Jeff to Jack to the guys in the back who showed us how to operate my first trailer. Thx for the great experience Kres read more

My husband and I were looking to upgrade our travel trailer to a fifth wheel. We went to outdoor travel and had many questions and didn't make it an easy sale. We shopped around and bargained. Our salesman Jeff was available anytime I needed to ask a question he always had an straight up answer and was honest. read more

Serious concerns regarding their service and repairs. Willing to sell an RV with rotten walls and think a new silicone seal will work. Sales manager has no idea and unsafe practice, disagreed with salesman who agreed the unit was scrap. read more

We bought our 5th wheel from Outdoor Travel in April last year, we were so happy with the Paul in sales & the fellows in service were very knowledgeable ,Scott & Adrien . Would not hesitate to tell anyone to go for a trailer or for service. read more

Totally disorganized place and they're all about making as much money as possible turning over the vehicles same day. Their pick up drop off times are brutal as everyone always is late. Drop off between 8am and 11am otherwise they charge 50bucks an hour. We were at a campsite about 3hrs away which means you need to wake up by 6am to make it back in time since you need to empty all tanks and fill gas and clean the place before dropping it off. Just not possible and not surprised everyone is late! Pick up time is 2pm and I had to wait over 3 hrs to get the rv when I arrived which meant not getting to our campsite until late wasting a full day and then having to return by 11am a week later? Brutal. There's not many rv places to choose from but I would look at other options if possible. read more