teresa@mwco.bbb.orgOur rental experience was far from perfect, as there was an issue with the…read morefreshwater tank not holding water and attempt at communication for help was indeed a challenge, but we did our best to stay focused on the positives and our rare and much treasured time away together as a family away from the Wi-Fi and devices. Letting the kids have free reign over the snacks did wonders for morale, which was perfect for not being able to wash dishes. We ventured northward to a few provincial parks and can't say enough about the endless hiking trails and breathtaking vistas and memories being made as family. Upon returning home and addressing our issues with the owner Amy Verwey, I was thoroughly pleased with her professionalism in smoothing over any bumpy edges. Her communication was absolutely flawlessly and seamlessly executed and beyond fair and reasonable. She addressed our concerns, actioned them swiftly and promptly, and reflected on areas of service where training could be improved. I don't believe one can ask for more when it comes to customer service. In short, Amy exceeded our expectations and instilled tremendous confidence in Owasco as a place to rent and visit again when making a future RV purchase

I'd give them a negative rating if I could. Our trailer got hit in the ice storm of 2025. Our…read moreinsurance wanted it taken to Owasco. Against our better judgement we took it there. Stephanie in customer service should have nothing to do with customer service. No matter how much we tried to voice our concerns to her she just sat there. We were told it would be stored there for the winter at no cost because we couldn't get it back into our park until May. Well in January I got a message saying that I was going to be charged $20/day storage if I didn't come get it. I was told I had been sent an email which I never was so my storage fees were being back dated. When I opened my trailer it was a mess. Gravel and mud on my floors. My couch was in pieces doors were left open to swing while being towed. When I asked for the paper work for what had been done I was again told that it was emailed to me. Again I told them I never got an email. Stephanie actually got off her chair and printed me a copy. I also got copies of 5 other people's repairs. If you have to take your trailer there take pictures inside and out the day you drop it off. I don't understand how this place is still in business.

I needed my emissions test done immediately- at 4 on a Friday. The wonderful people at Andy's were…read moreable to accommodate me quickly, and On short notice. Their service was friendly, and efficient and they had me in my way in under 20 minutes from start to finish. Thank you!!!

AVOID THIS SERVICE AT ALL COSTS! Owner provided a quote for the service, and after the service was…read morecomplete the invoice was x2 what was quoted. When I tried to reach out to understand why, I was ignored and ghosted. Defiantly FRAUD and the business needs to be shuttered.

These are guys very cheater and don't have knowledge of truck and transportation. and not proper…read moretool and equipment. very unprofessional. just he knows how to steel money from credit card . be aware from him

After a bumpy ride on the Gardiner heading East (god damn construction), my trailer came off my…read moretruck. The coupler was clearly worn down for it to come off like that, and the impact of the jack on the road bent it significantly. I managed to get the trailer to J&J for repairs, with a tight deadline for repairs (2 days). The old coupler & jack were welded in place. They neatly cut out the old coupler & jack, and welded on plates so new pieces could be bolted on in the future. They also replaced the safety hooks (old ones were just S-hooks, they replaced with a more secure style) and one of the sidemarkers. To be honest, I thought I would be hosed for the repairs on such a short schedule- but they completed the work on time for what I consider to be an extremely reasonable price. I couldn't come pick it up during regular hours, so they pulled the trailer to a safe location for me to pick up later. I couldn't be happier with the service from J&J! I have several trailers that I will be bringing in for brakes / maintenance soon.

From the owner: Trailer Manufacturing and repairs. Trailers spare parts and custom cut fabricated parts…read more Trailers annual safety sticker.