teresa@mwco.bbb.orgOur rental experience was far from perfect, as there was an issue with the…read morefreshwater tank not holding water and attempt at communication for help was indeed a challenge, but we did our best to stay focused on the positives and our rare and much treasured time away together as a family away from the Wi-Fi and devices. Letting the kids have free reign over the snacks did wonders for morale, which was perfect for not being able to wash dishes. We ventured northward to a few provincial parks and can't say enough about the endless hiking trails and breathtaking vistas and memories being made as family. Upon returning home and addressing our issues with the owner Amy Verwey, I was thoroughly pleased with her professionalism in smoothing over any bumpy edges. Her communication was absolutely flawlessly and seamlessly executed and beyond fair and reasonable. She addressed our concerns, actioned them swiftly and promptly, and reflected on areas of service where training could be improved. I don't believe one can ask for more when it comes to customer service. In short, Amy exceeded our expectations and instilled tremendous confidence in Owasco as a place to rent and visit again when making a future RV purchase

Negative 100. I am very disappointed to say the least. My trailer was stolen off their lot and the…read morenightmare began. I got a call from the police stating my trailer was recovered at a private address . I call to check on the trailer I was told, it's in the lot , I asked are you sure. My trailer was indeed stolen off their lot and they did not report it stolen this was the Tuesday and my trailer was apparently stolen Sunday morning. They were asked to pick up at the recovery site and refused. I had have to cover the cost to for the tow and storage so they can take the trailer back to their lot to continue repair. I was never told my trailer was stolen by them and now it is my fault because they have a sign that says they are not responsible for loss or damage. The trailer was left at an easy accessible point and someone was able to hook it up and drive away. Igor service manager insist I file an insurance claim. Negligence, incompetence and untrustworthy would be my three words for this company RUN as far as possible. There is no family action in the family run business which was the only reason I went with them .

I needed my emissions test done immediately- at 4 on a Friday. The wonderful people at Andy's were…read moreable to accommodate me quickly, and On short notice. Their service was friendly, and efficient and they had me in my way in under 20 minutes from start to finish. Thank you!!!

AVOID THIS SERVICE AT ALL COSTS! Owner provided a quote for the service, and after the service was…read morecomplete the invoice was x2 what was quoted. When I tried to reach out to understand why, I was ignored and ghosted. Defiantly FRAUD and the business needs to be shuttered.

These are guys very cheater and don't have knowledge of truck and transportation. and not proper…read moretool and equipment. very unprofessional. just he knows how to steel money from credit card . be aware from him

After a bumpy ride on the Gardiner heading East (god damn construction), my trailer came off my…read moretruck. The coupler was clearly worn down for it to come off like that, and the impact of the jack on the road bent it significantly. I managed to get the trailer to J&J for repairs, with a tight deadline for repairs (2 days). The old coupler & jack were welded in place. They neatly cut out the old coupler & jack, and welded on plates so new pieces could be bolted on in the future. They also replaced the safety hooks (old ones were just S-hooks, they replaced with a more secure style) and one of the sidemarkers. To be honest, I thought I would be hosed for the repairs on such a short schedule- but they completed the work on time for what I consider to be an extremely reasonable price. I couldn't come pick it up during regular hours, so they pulled the trailer to a safe location for me to pick up later. I couldn't be happier with the service from J&J! I have several trailers that I will be bringing in for brakes / maintenance soon.

From the owner: Trailer Manufacturing and repairs. Trailers spare parts and custom cut fabricated parts…read more Trailers annual safety sticker.